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Crowne Plaza Hotel Louisville-Airport KY Expo Center

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Traveller (150)
Room & Suite (161)
Storyboard
Overview
  • Excellent31%
  • Very good34%
  • Average18%
  • Poor10%
  • Terrible7%
Travellers talk about
“expo center”(79 reviews)
“executive west”(13 reviews)
“blue horse cafe”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star accommodation
All hotel details
Additional information
Offers from Crowne Plaza Hotel Louisville-Airport KY Expo Center
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Offers from Crowne Plaza Hotel Louisville-Airport KY Expo Center
Special Offer: Book Direct and Save
Hotel deals
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Rooms
26 Aug.27 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (749)
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1 - 5 of 744 reviews
Reviewed 6 days ago

As a Hotel chain such as this you would think they wouldn't leave anyone on the streets to find another room when they have over 200 rooms available. Especially with theme park such as Kentucky Kingdom right down the street. This place said to my...More

Thank angie s
Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo CenterResponded 5 days ago

Angie, We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear of this unfortunate situation. Please email us with a phone number or email address so our Hotel Manager can discuss your issues...More

Hotel's Favourite
Reviewed 31 May 2018 via mobile

I can not even begin to describe this marvelous facility. The rooms are incredible, and spacious! This is definitely a step way above the norm. Room service is wonderful, and it’s great that their open as late as 11pm. Reasonable prices for such incredible accommodations,...More

2  Thank StevenS1982
Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo CenterResponded 1 June 2018

Wow! What a wonderful review, we truly appreciate your business and your trust in us. We're happy that you enjoyed your time at our hotel for the AWCF World Conference and left impressed with our hotel. We are very happy to hear that our staff...More

Reviewed 1 week ago via mobile

Upon arrival and walking into lobby saw signs of wear and tear which is always a red flag... Parking lot was dirty with litter and front entry was overloaded with cigarette butts! Went to IHG preferred member to check in and was bypassed twice by...More

Thank Jon C
Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo CenterResponded 5 days ago

Jon, We are very sorry to hear about your overall experience at our hotel. We, as a hotel, do our best to provide top tier service, satisfaction, and competitive rates for all of our guests, and hope that we can have you with us again...More

Reviewed 1 week ago via mobile

I stayed at this hotel in order to attend a concert nearby. I arrived 20 minutes after check in and waited in line for about 30 minutes to be told there were no clean rooms. Not a big deal, I've worked in hotels and I...More

Thank erida2018
Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo CenterResponded 1 week ago

We hope this notes finds you well. We have sent your feedback to the personnel concerned. We apologize for this bad experience and long wait. This is very disappointing to hear, but we hope you give us another chance to make it up to you....More

Reviewed 2 weeks ago

When I checked into my room it appeared clean, but I was there five nights and housekeeping got less and less each day I was there. By my last day at the hotel they barely made the bed and gave me fresh towels. I don't...More

Thank Chris C
Response from Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo CenterResponded 1 week ago

Chris, We apologize for the inconvenience you have experienced during your stay. Please rest assured that this is not a typical experience at our property and we have already addressed with housekeeping management. Furthermore, we will personally supervise that all your other complaints are addressed...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Non-Smoking Hotel
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 99 - USD 256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 99 - USD 256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (150)
Room & Suite (161)
Dining (38)
Pool & Beach (7)
Business Centre & Event Rooms (27)
Questions & Answers
Ask a question
meghinp
2 July 2018|
AnswerShow all 5 answers
Response from Rhonda L | Reviewed this property |
I agree with the other answer. However, if you are a attending a big event at the expo center, they have vendors there with some pretty good items available.
1
Vote
Gina L
3 January 2017|
AnswerShow all 5 answers
Response from Nona W | Property representative |
Good Morning, We do not have microwaves in our rooms however, there is one available in the business center for guest use. Our suites have refrigerators in them and one can be placed in our standard rooms for an additional... More
1
Vote
jackhouse8809
6 November 2016|
AnswerShow all 3 answers
Response from Nona W | Property representative |
Good Morning, you are more than welcome to invite your friends for a visit, you do not have to notify the hotel staff however, if they are staying more than a few hours, you will need to get a parking pass for their car... More
0
Votes
Room Tips
"Avoid first floor."
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"mini refrigerators are available for an extra charge"
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"Pet fee is $50/day"
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"I would request a room that is not on the ground floor as the ground floor seems to get a lot of traffic."
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