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Crowne Plaza Hotel Louisville-Airport KY Expo Center

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
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598 Reviews from our TripAdvisor Community

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Neosho, Missouri
Reviewed 4 days ago NEWvia mobile

We are here with our company as exhibitors at the biggest truck show in North America and decided to stay here because it is across street from convention center.. the room is terrible. There are 2 "Queen " beds... NOT! I have camping air mattresses that are bigger. There is no refrigerator in the room. That is an addl $20...

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Helpful?
1Thank Ginger W
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for sharing your feedback on Trip Advisor. We are very disappointed to read about the overall condition of our room and sorry we fell short in meeting your expectations in this area. I can assure you that this was a rare and unusual incident and not indicative of the very high level of service which we are known....

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

Great location, near airport. My friend's room was HUGE but still shabby. Mine was small, no refrigerator, two queen beds despite request for a King. When I got to the room I called the desk to ask to have a King room and was told I could have one on the first floor with no windows (???) but other than...

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Helpful?
Thank Kara G
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear Kara G. Thank you for sharing your comments about your recent stay with us. I am disappointed to read that our staff was not courteous and professional as they should have been and we were not able to accommodate your request for a king bedded room. I can assure you that it is not indicative of the very high...

Maitland, Florida
Reviewed 1 week ago via mobile

This place is a hop over a bridge from Louisville airport. Literally 3 minutes from rental to lobby and a restaurant. If flying in and wanting to crash immediately. Stay here. Also, directly across from the Kentucky exposition center south wing. Four Star Rating was possible....BUT! When you tell someone that the shuttle is coming for the convention center, and...

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Helpful?
Thank obiratkenobi
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case we failed to meet that...

KY
Reviewed 1 week ago via mobile

Pros: Close to airport Large Clean Nice pool Large selection of meeting rooms Allows pets but fees are charged Cons: Carpet looks shady in many areas, either stained or appears to be lifting away and coming unglued Onsite restaurant is expensive, they may add lots of fees if you just want to pick up and take to the room Nothing...

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Helpful?
Thank teacherteacherKy
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear teacherteacherKY, Thank you for sharing your feedback on Trip Advisor. We are very disappointed to read about the overall condition of our rooms and sorry we fell short in meeting your expectations in this area. I can assure you that this was a rare and unusual incident and not indicative of the very high level of service which we...

Woodstock, Canada
Reviewed 1 week ago

If you want a quiet hotel I don't recommend this one. Out of three trips staying there: The food is mediocre, buffet was cold, service is great but as it is close to the fairgrounds and is used a lot for large conferences it tends to be noisy. strike one - middle school conference - even though the curfew was...

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Helpful?
Thank Patrick D
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear PatrickD, Thank you for taking the time to advise us of your recent stay at the Crowne Plaza Louisville. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon service that we provide our valued guest. I was very disappointed to read of your experience during your stay with...

Reviewed 1 week ago via mobile

Love staying at the Crown Plaza Louisville KY. Check in easy and prompt. Receptionist very pleasant, knowledgeable, professional and extremely helpful.. The property is always clean and well maintained.. Rooms are always well kept, housekeeping seems to go the extra step.. Rooms are large, comfortable bed, well kept furniture, extra clean bathrooms with plenty of towels, soap etc.. They also...

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Helpful?
1Thank ckokkeler
213paul_S213, Executive Chef at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Good Day ckokkeler Thank you for taking the time to share your experience! We appreciate all of your kind words about our staff and we will be sure to share with the entire team! Our restaurant, Blue Horse, has an excellent menu and we are so glad you were able to enjoy it! We hope to see you again soon!...

Reviewed 2 weeks ago

Good sized room. Overall, we liked this hotel. Service was good at check-in. Loved having a bar and restaurant available in the hotel. Small bathroom. Only real complaints are that there was no mini-fridge available and that it was very noisy when trying to sleep. We could hear people in the hallways and it seemed like we heard every toilet...

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Helpful?
1Thank Cathee C
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We do apologize for the noise you encountered during your stay with the hallway noise and plumbing. We look forward to welcoming you back to the hotel in the...

Los Angeles, California
Reviewed 2 weeks ago

Location is close to airport but the hotel is really really run down and the rooms are depressing. My shower head didn't work, the drain of the tub didn't drain and when I tried to open the window shade in the room, it was broken. At breakfast the first coffee mug I picked up was broken and the second was...

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Helpful?
Thank Jake S
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for the feedback. I hope you will accept my sincere apologies that your overall experience was not excellent. I appreciate the kind comments as well as the constructive feedback, and will share the details with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in...

Morris, Illinois
Reviewed 2 weeks ago via mobile

My husband, son and I stayed here for 2 nights. We had an event to attend at the exposition center. The location was perfect. Room was large but a little run down. The pool was very nice. And the restaurant had delicious dinner!

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Helpful?
Thank Erica N
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear Erica N, Thank you for taking the time to write a review on our hotel. We love hearing such positive feedback from our guests. We hope you will choose us again next time you're in Louisville! Warm regards, John Shake,GM jshake@cplouisville.com

Reviewed 2 weeks ago via mobile

If they are in town...you will not get any sleep. I had 13 yr Olds running up and down the halls till midnight....door slamming and jumping on beds for hours. There are apparently not enough chaperones for these kids. They get out of meetings and run up and down halls..ransacked gift shop....totally unexceptable!

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Helpful?
Thank Angela S
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear Angela S, Thank you for taking the time to advise us of your recent stay at the Crowne Plaza Louisville. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon service that we provide our valued guest. I was very disappointed to read of your experience during your stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 

Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: $170 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville
Hotel Style:
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Louisville-Airport KY Expo Center staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza Hotel Louisville-Airport KY Expo Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay ther get the north east end”
 of 5 bubbles 530patrickd, 17 Mar 2017 | Read review
“They do offer a "quiet section"”
 of 5 bubbles Scott1021, 14 Feb 2017 | Read review
“You can also ask the front desk for a room of your preference and they will do their best to accommodate your wishes”
  • Most of the rooms with double beds look the same
  • This is the sun deck
  • Room 151
 of 5 bubbles CarmaAllen, 5 Feb 2017 | Read review
“If you need complete darkness to sleep, ask for a room other than 1st floor.”
 of 5 bubbles hugheslink, 29 Jan 2017 | Read review
“We are seniors so we like to be close to elevator and parking.”
 of 5 bubbles EileenG462, 18 Jan 2017 | Read review
5 of 5