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Crowne Plaza Hotel Louisville-Airport KY Expo Center

CrownePlaza.comUSD 138*
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GreenLeadersBronze level
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Crowne Plaza Hotel Louisville-Airport KY Expo Center
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612 Reviews from our TripAdvisor Community

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Start your review of Crowne Plaza Hotel Louisville-Airport KY Expo Center
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Cincinnati, Ohio
Reviewed 2 days ago NEW

The beds were comfortable and the room was clean but the noise was a big factor. I was at a conference so I asked others about their rooms, apparently you should ask for a room not facing the highway, inside room facing with a cinder balcony by the pool seemed to be the way to go.

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Helpful?
Thank jamib713
Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for the feedback. I hope you will accept my sincere apologies that your overall experience was not excellent. I appreciate the kind comments as well as the constructive feedback. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. Please let me know if I...

Louisville, Kentucky
Reviewed 3 days ago NEWvia mobile

If your attending an event at the Fairgrounds you can walk from the hotel and save in parking. Hurricane Bay an Kentucky Kingdom are also walking distance. The Blue Horse is the Restaurant and Bar and the only one in the area for all the motels too. Their is a bowling alley across the street too. The hotel has a...

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Helpful?
Thank realtortothestars
213paul_S213, Executive Chef at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for your recent Visit to The Crowne Plaza Hotel in Louisville KY. I am glad you were pleased with our Pool and restaurants in the hotel We appreciate that you took the time to comment on TripAdvisor sincerely paul

Washington DC, District of Columbia
Reviewed 4 days ago NEWvia mobile

I stayed at the Crowne Plaza Louisville for three nights for my daughter's Robotics competition at the Expo. Last night (April 25), a young male gained access into my room around 2:30am. He startled me and immediately went back to his room. I notified the front desk and took photos. The lock is a "bathroom" lock and there is no...

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Helpful?
Thank WriterMom2014
Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear WriterMom2014, We appreciate your feedback from your recent stay, as per our emails, the lock on the room was checked and found to be in working order when the button is engaged and access cannot be gained from the adjoining room. Our guest safety and security is very important to us and we do not take this lightly, our...

Chicago, Il
Reviewed 5 days ago NEW

Stayed here 4 nights for a robotics competition. Great location, we could walk across the parking lot to the venue. Food trucks came in the lot next door in the evening. Clean room, comfy bed. Pool area very nice and clean with a lifeguard. Would stay again in a heartbeat!

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Helpful?
Thank Chicago_IlFoodiegal
Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear Chicago_IlFoodiegal, We sincerely appreciate you taking the time to write a great review. Thank you for sharing with the TripAdvisor community how great our location is for your convention. We are also pleased that you enjoyed the pool area and the food trucks that were made available. Please let us know if we can assist you in the future,...

Alexandria, Virginia
Reviewed 1 week ago via mobile

Never in my life have I experienced such rude hotel staff. I flew in from Washington DC and went directly to the hotel. It was 2:30pm. Check in time is 3pm. They said there would be a wait as it wasn't quite check-in time. Okay. Makes sense. When I asked at 3:30pm I was told "it's a busy weekend and...

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Helpful?
Thank jjplaywright
Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear jjplaywright, Thank you for taking the time to advise us of your recent experience at the Crowne Plaza Louisville. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon service that we provide our valued guest. I was very disappointed to read of your experience at check in and...

Reviewed 1 week ago via mobile

This is a pleasant hotel. The decor and feel is charming. Staff is very pleasant. The rooms are very clean and well kept. Not an overly modern room and some areas are almost due for an update but all in all, clean and comfortable. The hotel has plenty of amenities, a little shop, coffee/drink/snack shop, a great restaurant and a...

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Helpful?
Thank Dan S
Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear Dan S. Thank you for taking the time to write a review on our hotel. We love hearing such positive feedback from our guests. We hope you will choose us again next time you're in Louisville! Sincerely, Nona Winebrenner Front Office Manager nwinebrenner@cplouisville.com

Louisville, Kentucky
Reviewed 1 week ago

Stayed here with high expectations. I have met others in the restaurant and the property has always looked nice. I had some problems with the key entry to the room and I had to have the maintenance staff come by to resolve. I then had to get new key cards made. The desk staff seemed busy. Apparently the property is...

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Helpful?
Thank Healthywalker
Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear Heatherwalker, Thank you for taking the time to rate the Crowne Plaza Louisville, we are delighted that you scored us a 5 out of 5! I am disappointed that there were some issues during your stay and were not up to expectations, I have passed on your comments to all departments. We do hope that we are able to...

Ohio
Reviewed 1 week ago

Enjoyed my first stay here. The room was clean and mostly updated. Restaurant convenient for dinner. Pool looks nice. Biggest need for improvement is breakfast, which is so expensive I wouldn't even try it. Loyalty program is worthless because they won't credit points for business reservations. Periodic sleep disruptions by the in-room furnace turning on and off.

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Helpful?
Thank R0b3000
Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear R0b3000, Thank you for your review. I am very happy that you enjoyed your first stay with us and that you found the room to clean and updated. However, I am sorry to hear that you were not satisfied with our loyalty program and the in room furnace was disruptive to your sleep. I do hope we get the...

Point Pleasant, New Jersey
Reviewed 2 weeks ago

Arrived to the desk of the Louisville Airport Crowne Plaza at 11 pm on this past Sunday evening. There were a total of 5 people behind the counter and about 7 customers. I stood on the IHG Premier line and was next in line. When the Hotel rep finished the person in front of me, he looked at his watch...

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Helpful?
1Thank RoadMan27
Nona W, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Dear Roadman27, Thank you for sharing your comments about your recent stay with us. I am very disappointed to read that my team was not courteous and professional as they should have been and can assure you that it is not indicative of the very high level of service for which we offer all guests. Please be assured that this...

Williamsburg, Virginia
Reviewed 3 weeks ago

We stayed here (unfortunately) for 4 nights as part of the wheelchair basketball national tournament group. One of the dirtiest hotels we've ever stayed in and we travel quite a bit. The carpet in our room had holes throughout the room and was so filthy that I ended up throwing away my socks and slippers. The sheets on the bed...

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Helpful?
1Thank Myreview17
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review

Thank you for sharing your feedback on Trip Advisor. We are very disappointed to read about the overall condition of our rooms and sorry we fell short in meeting your expectations in this area. I can assure you that this was a rare and unusual incident and not indicative of the very high level of service which we are known....

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 

Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: $165 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville
Hotel Style:
#4 Green Hotel in Louisville
#24 Romantic Hotel in Louisville
#40 Business Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Louisville-Airport KY Expo Center staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Louisville-Airport KY Expo Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a quiet room not facing the highway or an inside room because of the airport noise.”
jamib713, 28 Apr 2017 | Read review
“Choose a different hotel - there are many choices nearby.”
RoadMan27, 13 Apr 2017 | Read review
“If you have to stay ther get the north east end”
530patrickd, 17 Mar 2017 | Read review
“They do offer a "quiet section"”
Scott1021, 14 Feb 2017 | Read review
“You can also ask the front desk for a room of your preference and they will do their best to accommodate your wishes”
  • Most of the rooms with double beds look the same
  • This is the sun deck
  • Room 151
CarmaAllen, 5 Feb 2017 | Read review
5 of 5
CrownePlaza.com
USD 138* /night
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TripAdvisorUSD 138
HotelQuicklyUSD 164
Expedia.comUSD 138
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Prices are for 1 room, 2 adults
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