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Comfort Suites

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119 Reviews from our TripAdvisor Community

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Showing 119: English reviews
Jacksonville, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

We stay at Comfort Inns often when using points from our Choice card. The suite at this one was very comfortable, with a cozy bed and was clean. The staff were adequate and did their jobs but I would not describe anyone there as gracious or friendly. The breakfast provided was, again, adequate but did not have the variety nor... More 

Thank stmary93
Management response:

We are glad that you liked our suite for cleaningness and comfortable. I have shared your feedback about breakfast to improve it. We look forward to seeing you on your next trip to town. Thank you for your response. More 

Shirley, In
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 weeks ago

When we pulled in we were concerned regarding the fact that part of the parking lot was closed and it was obvious that some type of construction work was takiag place. The room we were given was clean, comfortable and quiet. The TV and Wifi both worked well. The attendant on duty was extremely helpful and assisted us in determining... More 

Thank Terry T
Management response:

What an awesome compliment you have paid us and we thank you. Your wonderful response will serve to encourage us to continue to improve our guest service. We hope you visit us again soon and allow us the opportunity to thank you in person. I will be sure to share your comment with my staff. More 

Cincinnati, Ohio
Level Contributor
381 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 5 weeks ago

Conveniently located right off I-75 with lots of restaurants in the area, this hotel was a good choice. The sofa at this particular hotel was fairly comfortable but they placed one end right against the wall divider making it somewhat more difficult to view the TV. The bed was comfortable with lots of pillows. The room was clean, no stains.... More 

Thank BionicOne
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. the wall divider is one the signature item for Comfort Suites. I am sorry that you had difficulty watching tv because of divider wall. Your feedback is very important to us and we can assure you that we will use this information... More 

Bend, Oregon
Level Contributor
435 reviews
228 hotel reviews
common_n_hotel_reviews_1bd8 357 helpful votes
Reviewed 21 October 2016

This one is pretty much like all the others. So, if you like this brand you know what you will be getting. If not, it's decent but not special. Check-in went fine. Our room was of a decent size with no view of any note. The air conditioning cranked out plenty of cold air. The bathroom was terrific. Great water... More 

Thank highdesertbadger
Management response:

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, More 

Jefferson City, Tennessee
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 October 2016

Room was comfortable and clean. Breakfast below average. Staff very friendly and helpful. Ok for a quick overnight stay. Our room had a jacuzzi, which we were told ahead of time, didn't work. Several places to eat nearby.

Thank Bud M
guest-mgt, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing Comfort Suites of London for your recent nights stay. We appreciate your feedback and will use it to look for ways to improve on our guest experience satisfaction. We thank you for your business and hope to see you again in the future More 

Jackson, Ohio
Level Contributor
266 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 2 October 2016 via mobile

We were traveling home from the Smokies and stopped here for the night. Richard greeted us on arrival. He welcomed us and went out of his way to accommodate us. His excellent customer service and professionalism complements the excellent facility. As always this comfort suites exceeded our expectations. Comfort suites is always our first choice when traveling and this one... More 

Thank CountryGal5759
guest-mgt, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of our staff here at Comfort Suites of London we wish to thank you for such kind remarks in regards to your recent stay with us. We are glad we were able to provide you with excellent hospitality and guest services. We hope to see you again the next time you are traveling through London so we may... More 

Barrington, Il
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 September 2016

I didn't want to drive 12 hours straight, so we booked where it would be about an 8 hour drive. When we checked in, the gentleman at the desk was very helpful, and had a great sense of humor(ask how many birthdates?). The room was great and clean. The pool looked inviting. The continental breakfast was great as well as... More 

Thank midwestdriver
guest-mgt, Guest Relations Manager at Comfort Suites, responded to this review

On behalf of the staff here at Comfort Suites of London we thank you for your kind words in regards to your recent stay with us. We appreciate your feedback and are glad you had a great and enjoyable stay. We thank you for your business and hope to see you again in the future. More 

Level Contributor
234 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 September 2016 via mobile

Large rooms and very clean. Great service walked in and welcomed right away. Pool weight room and great breakfast area as well. Right off highway so easy to get to. Also very quiet. Ask for rooms at end of halls for the quietest rooms.

Thank LurchLouisville
guest-mgt, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for choosing our hotel here in London for your recent lodging stay. We are happy your expectations were met and your stay was an enjoyable one. We appreciate your business and hope to see you again in the future. Again, thank you for choosing Comfort Suites of London. More 

Cedar Grove, Wisconsin
Level Contributor
6 reviews
4 hotel reviews
Reviewed 13 September 2016

We were greeted by a very cordial and helpful desk clerk (Richard I think) who offered us late night snacks. We had arrived late so the morning desk clerk gave us an additional hour to check out. Room was clean and bed (King) had a comfy mattress. Also, plenty of towels.

Thank _twogirlsandaguyk
guest-mgt, Guest Relations Manager at Comfort Suites, responded to this review

Thank you so much for such a positive review. We appreciate your feedback and are glad you enjoyed your stay. We are proud of all our staff and the excellent hospitality they provide to all our guest. We thank you for your business and hope to see you again soon. More 

Wallaceburg, Canada
Level Contributor
9 reviews
Reviewed 9 September 2016

we have stayed here many times while traveling. staff are always very plesant.and helpfull! rooms are always very clean .there are places nearby where you can eat.the guy at front desk was very nice and helpful if we had questions he was there to help

Thank truebluefan2113
guest-mgt, Guest Relations Manager at Comfort Suites, responded to this review

Thank you for your continued loyalty to our hotel here in London. We appreciate your buiness and are glad your lodging needs are continually met here at Comfort Suites. We look forward to seeing you again and providing your lodging needs in the future. More 

36 photos of this hotel

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Room/Suite (4)
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Management photos: Courtesy of the property manager

All Management Photos (23)
Hotel & Grounds (2)
Room/Suite (14)
Business Centre/Function Rooms (1)
Pool/Beach Area (1)
Dining (3)
Other (2)
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  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Business Centre with Internet Access
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 1918 West Hwy. 192, London, KY 40741
Region: United States > Kentucky > London
Price Range: $139 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 62
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Also Known As:
Comfort Hotel London
Comfort Suites London
London Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
1 question
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2 months ago

See all questions (1)

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room with 2 beds was my choice.”
 of 5 bubbles midwestdriver, 18 Sep 2016 | Read review
“Try to get a room with a level floor and a door that is square.”
 of 5 bubbles Trailerman68, 23 Nov 2015 | Read review
“The one bedroom suite with jacuzzi is very spacious. Jacuzzi didn't work during my stay.”
 of 5 bubbles Mkkdean, 10 Sep 2015 | Read review
“Ask Richard when calling or checking in”
 of 5 bubbles RJ758, 28 Jul 2015 | Read review
“Accessible room had a roll-in shower”
 of 5 bubbles Arlingtonfoodie31, 17 May 2015 | Read review
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