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Extended Stay America - Lexington - Nicholasville Road

Traveller (21)
Room & Suite (27)
Dining (1)
Overview
  • Excellent24%
  • Very good4%
  • Average24%
  • Poor15%
  • Terrible33%
  • 16 Aug. 2018
    “Customer Service Fail”
  • 20 May 2018
    “Sadly disappointing”
Hotel website
2650 Wilhite Dr, Lexington, KY 40503-3371 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
Hotel website
Offers from Extended Stay America - Lexington - Nicholasville Road
Special Offer:Save up to 10% TODAY!
Hotel deals
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Rooms
2 Dec.3 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (46)
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1 - 5 of 45 reviews
Reviewed 2 weeks ago

My daughter made reservations at your Extended Stay America - Lexington - Nicholasville Road. Her son who is 4 months is scheduled for surgery this a.m. at Baptist hospital, needless to say they arrived late last night to a room that had dirty sheets and...More

Thank deloris j
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 2 weeks ago

Thank you very much for staying with us. We failed you in the most basic way by not providing a clean and comfortable room, and we sincerely apologize. Your comments will be shared with our team to ensure cleanliness is corrected and not repeated. We...More

Reviewed 13 October 2018 via mobile

We stayed in the Extended Stay America while my dad was in UK Hospital. We spent one night there, but had reservations for the next two nights. We cancelled those. The carpet was filthy from years of neglect. There was paper remnants and other things...More

Thank Jeanette G
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 14 October 2018

Jeanette, please accept our sincerest apologies for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We...More

Reviewed 16 August 2018

Its taken some time for me to do this but here goes..... We booked on Priceline....then called hotel (about 2 weeks out) to make sure we had 2 beds and could check in early because we had an early event- everything was ok they said...More

Thank Michelle K
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 18 August 2018

Michelle, thank you for reviewing our hotel. We apologize for being inattentive to your needs and for the unsatisfactory service you received during your stay. Please be assured that we have shared your feedback with our front desk team, and we’re taking immediate steps to...More

Reviewed 25 July 2018

I wish I could give this place negative stars. OMG This is by far the absolute WORST hotel we have ever been in. Let me tell you about our horror story...first, after a long day on the ball fields we go and check in about...More

Thank Amanda M
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 27 July 2018

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our...More

Reviewed 9 July 2018

We stayed at this hotel this weekend It was suppose to be a 2 1/2 star hotel (Priceline). NO WAY! At best, it would be a 1 1/2 star rating. I would have NEVER booked this hotel had I known what sort of place this...More

Thank deanepettit
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 10 July 2018

It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Laundry Service
Non-Smoking Hotel
Room amenities
Microwave
Air Conditioning
Details
Price range
USD 60 - USD 82 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
USD 60 - USD 82 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Photos
Traveller (21)
Room & Suite (27)
Dining (1)
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Questions & Answers
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proteinmuffin33
29 June 2015|
Answer
Response from Ned D |
Mounted. Cannot say I noticed anything about pressure, so I think it was OK. Average sized person should do fine. Full tub with wall-mounted fixtures.
1
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Room Tips
"Motels, that do not change their sheets, should be close until the issue is fixed."
del0risj
2 weeks ago
Read review
"Don't stay here unless new management!"
michellekE6709ZM
16 Aug. 2018
Read review
"Go somewhere else!"
deanepettit
9 Jul. 2018
Read review
"The rooms on the side face the entrance are the best for a good nights sleep, less traffic noise from..."
heathermU7446ON
19 Dec. 2017
Read review
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