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Its taken some time for me to do this but here goes.....
We booked on Priceline....then called hotel (about 2 weeks out) to make sure we had 2 beds and could check in early because we had an early event- everything was ok they said...More
Thank Michelle K
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 18 August 2018
Michelle, thank you for reviewing our hotel. We apologize for being inattentive to your needs and for the unsatisfactory service you received during your stay. Please be assured that we have shared your feedback with our front desk team, and we’re taking immediate steps to...More
I wish I could give this place negative stars. OMG This is by far the absolute WORST hotel we have ever been in. Let me tell you about our horror story...first, after a long day on the ball fields we go and check in about...More
Thank Amanda M
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 27 July 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our...More
We stayed at this hotel this weekend It was suppose to be a 2 1/2 star hotel (Priceline). NO WAY! At best, it would be a 1 1/2 star rating. I would have NEVER booked this hotel had I known what sort of place this...More
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 10 July 2018
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More
Had high hopes based on pictures and reviews. Arrived at 3:30 am to check in for a 3 night stay. The small amount of carpet in the room was absolutely filthy and disgusting. If I hadn’t been so tired I’d have requested another room. The...More
1 Thank KW90
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 21 May 2018
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues....More
I booked a room for my son for a week while he looked for a place to live during a summer internship. This location told me to use a credit card authorization form to cover his charges. BAD IDEA. I actually cancelled the booking the...More
1 Thank N8319WLkathyl
Response from 00esa, Manager at Extended Stay America - Lexington - Nicholasville RoadResponded 23 May 2018
Thank you for bringing this to our attention. We take guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns.