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Quality Inn

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136 Reviews from our TripAdvisor Community

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Showing 135: English reviews
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Valparaiso, Indiana
Reviewed 1 week ago

We checked in to the Quality Inn on Buena Vista in Lexington at 9pm for 1 night. When we got to the room and started getting ready for the next morning we noticed there was no hot water. At that time we also noticed that when we tried to access the internet with the "free wifi" we could only get...

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Helpful?
Thank Karen J
Harry P, General Manager at Quality Inn, responded to this review

We apologize for any inconvenience, but unfortunately the we had boiler problems during the night, no way we could foresee it. However I do apologize and please give me a call to discuss, and customer satisfaction is our top priority. GM.

Jacksonville, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Everybody so friendly and ready to help at anytime of the day. The rooms are spotless and renovated. Very nice hotel , will come back for sure. I didn't get to enjoy indoor pool and fitness room but they were big and nice. Hot breakfast was perfect.

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Helpful?
Thank Rocky S
About Hotel's Favourite Review
Harry P, General Manager at Quality Inn, responded to this review

Thank you for staying at our lovely hotel. We appreciate your feedback.

Paducah, Kentucky
Reviewed 1 week ago via mobile

Haven't been to this hotel is years. Looks like it's under new management. Lobby looks amazing. Great spacious rooms. Staff was friendly. Parking lot is very well lit and breakfast has great selection as well. WiFi was super fast so can't complain. My room had fridge and microwave. I would think all rooms would have that.

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Helpful?
Thank CHARGER407
Harry P, General Manager at Quality Inn, responded to this review

Thanks! We are glad you enjoyed your stay at our property. GM.

Sevierville, Tennessee
Reviewed 5 February 2017

One night stay and wished I could have stayed longer! The king bed was firm and I slept well. The shower was fantastic! I enjoyed a hot breakfast of scrambled eggs, perfect bacon, biscuits & gravy along with a yogurt! They also had waffles, cereals, etc. Thank you for a great stay!

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Helpful?
Thank Melissaaellis
Harry P, General Manager at Quality Inn, responded to this review

Thanks for staying with us and for your review. We are glad you enjoyed your stay! Come back and see us soon!!

Leamington, Canada
Reviewed 3 February 2017

This is Thursday Feb. 2, 2017 and we are travelling between Ontario and Florida and stopped for the evening here just south of Lexington at this Quality Inn. It was listed in the travel discount coupon books and we took advantage of the $20.00 off the regular room rate. We got a very nice room with a newer king size...

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Helpful?
Thank Jim H
Harry P, General Manager at Quality Inn, responded to this review

Thank you for your kind and honest review and for staying with us. We are glad we provided you exceptional service for the value and would continue to do so in the future. Please come back and see us soon!

Chicago, Illinois
Reviewed 10 January 2017

I stayed here for one night and was extremely disappointed in my stay. When I checked in, the woman at the desk was not friendly and did not inform me of any breakfast details. Fortunately I had looked online and I knew what times breakfast is served. When I got to my room, it smelled of smoke and there were...

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Helpful?
Thank simplyashley2
Harry P, General Manager at Quality Inn, responded to this review

Allow me to apologize on behalf of our hotel staff for failing to meet your expectations regarding cleanliness on your recent visit. I have shared your feedback with housekeeping and maintenance department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you...

Murray, Kentucky
Reviewed 27 December 2016

I have always liked comfort inns but this was not a great experience. I checked in on Christmas eve my 2 sons are living in Lexington and renting rooms in private homes so we decided Id come and rent a hotel and we would have our Christmas there. the first thing we noticed was when we walked in the room...

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Helpful?
Thank kybreeze
Harry P, General Manager at Quality Inn, responded to this review

We are Quality Inn NOT Comfort Inn. You may have reviewed the wrong hotel. Please, check in to it. Thanks.

Anderson, South Carolina, United States
Reviewed 23 September 2016 via mobile

We came to Lexington for a college football game. We always stay at choice hotels so we picked this Quality Inn. Hotel was fine and seemed very clean. They are still doing some remodeling to certain parts of the hotel. The only bad thing was the road Beuna Vista Dr is just a small road and it was nearly blocked...

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1Thank Ryan W
Harry P, General Manager at Quality Inn, responded to this review

Hi, thank you for your kind words! You can also keep on going straight on Elkhorn Drive. We have an entrance on that road also which is the easier way. Let us know if we can be of any help.

Winona Lake, Indiana
Reviewed 5 September 2016

If you are looking for a good clean place to stay with a nice pool and easy access to all things in the Lexington area, this is it. Easy access to the Horse Park. We would stay here again. Not 5 star but good on a budget.

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Helpful?
Thank Paul P
Harry P, General Manager at Quality Inn, responded to this review

Thank you very much staying with us and leaving a comment. We will see you again.

Chicago, Illinois
Reviewed 2 September 2016

They will not even give me a portion of my money back because "they already collected it." That's how refunds work! I came here expecting working amenities, and especially the hot tub for my bad back after a 6-hour drive. It was out of order. I was mad and sore but moved on. This morning I woke up to go...

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Helpful?
1Thank Sharkysharkshark
Harry P, General Manager at Quality Inn, responded to this review

Thanks for your comments. We are sorry you did not have a good experience with us. Our breakfast times are listed in the lobby.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Quality Inn -Lexington East is conveniently located off exit 110 on I-75 in the heart of the Bluegrass, also known as the "Horse Capital of the World". We have a total of 122 rooms, indoor heated pool and spa, fitness center,business center and of course, a free hot breakfast with your stay every morning.There are several restaurants and lots of shopping in the area, only 1.5 miles from the Hamburg Pavilion and only 4 miles from the University of Ky.Located just 10 miles north of us is the world famous Kentucky Horse Park. Be sure to take one of the horse farm tours while in Lexington also. ... more   less 

Additional Information about Quality Inn

Address: 2381 Buena Vista Dr, Lexington, KY 40505 (Formerly Comfort Inn)
Region: United States > Kentucky > Lexington
Price Range: $89 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Comfort Hotel Lexington
Comfort Inn Lexington
Lexington Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
1 question
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Chicago, Illinois

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Questions? Get answers from Quality Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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