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Hotel definitely has some issues! Front desk staff friendly, beds comfortable, price decent...but that’s about it. Wife found large bug on lamp shade, air ducts were falling from ceiling over bed, shower head definitely needed replacing, and light over mirror in bathroom missing numerous bulbs....More
could not believe the price - so low plus they accepted our reward coupon. Front desk was super nice. Room was clean. I didn't have any problems. Also made it nice that coming in late there was a Cracker Barrel close by. Would stay here...More
Response from Lisa M, Manager at SureStay Plus Hotel by Best Western LexingtonResponded 13 June 2018
Thank you for giving us your feedback, I am so happy that you enjoyed your stay with us. Yes we do take the Bestwestern reward coupons, there are many restaurants around the area but yes Cracker Barrel is right across the street.
Hope to see...More
Nothing exciting in any way. Just a great place to stay if your watching pennies. Clean place. I don't care much for this particular area. The great news is the hot breakfast which included eggs sausage biscuits and gravy.More
Response from Lisa M, Manager at SureStay Plus Hotel by Best Western LexingtonResponded 6 days ago
Thank you for your feedback, I'm please to read that you enjoyed your stay, yes our hot breakfast is a good way to start the day. I do hope that you will return when your in our area. Again thank you for your business.
Ok so first room we were put in was a king smoking, it wasn't a good room. Had a stale smoke smell and wasn't very well kept by housekeeping, appeared as though they had rushed. So we spoke to gentleman at front desk and were...More
1 Thank Kristen B
Response from Lisa M, Manager at SureStay Plus Hotel by Best Western LexingtonResponded 1 week ago
Thank you for your feedback, yes unfortunately the smoking rooms are smoked in everyday and that can leave a heavy smell no matter what you do. I'm pleased that you were happy with the non-smoking room. The issues that you did have I will...More
This hotel was a total mess! My daughter and I checked in on July 12, 2018 when we went into the room they had air freshener on the ac unit I pulled them off because it did not smell good in the room so I...More
Thank Melinda K
Response from Lisa M, Manager at SureStay Plus Hotel by Best Western LexingtonResponded 2 weeks ago
I do apologize for any inconvenience that you may have had with your stay. I do apologize for your bathroom being dirty, we did offer you another room after five hours of being in the first room, after reviewing the cameras you went to the...More
The SureStay Plus Hotel by Best Western Lexington, located in Lexington, Kentucky offers a comfortable, at-home experience with free Wi-Fi, a complementary hot breakfast every morning, and a caring staff that will know your name. All rooms have a refrigerator and microwave, as well as a flat screen TV with HBO® free of charge. We are just minutes away from Hamburg Pavilion with plenty of shopping and restaurants close by.
I do not know about all the rooms but am sure you could contact the hotel. Ours was surprisingly nice and spacious for the price. Breakfast was minimal but Mcdonalds, Cracker Barrel and Bob Evans are within the block.