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Holiday Inn Express Hotel & Suites Franklin

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Holiday Inn Express Hotel & Suites Franklin
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261 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Franklin
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Showing 261: English reviews
Reviewed 11 November 2016 via mobile

Front desk staff was so kind & helpful when we arrived. Then the sweet breakfast crew, Ms Sharon & Ms Brenda, were quick to keep the food fresh and stocked. The room was mostly clean, though the bathroom could have used a deep scrub. Overall, it was a fine stay.

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Helpful?
Thank Tracie P
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will certainly share your comments with my breakfast hostesses. They sure are going to love what you wrote. I am sorry that the bathroom cleanliness was not to your liking. I will share...

Troy, Ohio
Reviewed 7 November 2016 via mobile

I want to say what great service and hospitality. Even though on our first night we had problems and issues with getting into the door with the key card. So the next morning Christie was able to help us out and offered us an upgrade. The morning breakfasts were very nice too with the hospitality of Brenda and Sharon. And...

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Helpful?
Thank Angelina M
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will certainly share your comments with my breakfast hostesses & Christie. They sure are going to love what you wrote. I am sorry to hear about your key card issue but I am...

Marathon, Florida
Reviewed 31 October 2016 via mobile

Just passing through, stayed one night. You will notice a lot of attention to detail at this hotel. Staff is very friendly. Clean, comfortable, great stop. Brenda & Sharon did a lovely job in the breakfast room... clean, tidy, and well stocked. Thank you for a refreshing stay!

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Helpful?
Thank OneIslandFamily
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will certainly share your comments with my breakfast hostesses. They sure are going to love what you wrote. I will also share your compliments with the rest of my team and when you...

Reviewed 30 October 2016

I checked into the Franklin, Ky Holiday Inns and Suites today and asked Carly the Desk Clerk if there was a carwash near by. I had a very dirty car because it has been raining in Michigan and the dirt road I was on was brutal. It was too cold to wash it there so I just drove on. She...

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Helpful?
Thank Barbara R
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will certainly share your comments with my crew especially Carlee. I will also share your compliments with the rest of my team and when you are here in our town again please do...

Louisville, Kentucky
Reviewed 9 October 2016 via mobile

We LOVE staying here. I wish I could pick this place up & take it with me everywhere we travel. Santosh is wonderful & his staff make you feel like family. To be honest, after all the visits we have made here that's just what we feel like, FAMILY. Angie, Christie and Walter made sure our stay was exceedingly Great....

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2Thank tracee1014
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. Wow you made mine and my team's day. Yes indeed you are family and we will always treat you as such. It is so refreshing and nice to hear what you have to say about your expierience here and we try to replicate and give the same expierience to all...

Memphis, Tennessee
Reviewed 10 September 2016

The hotel is located in a very safe location, outside appeared clean, hotel accommodations are top of the line and the service was great! Liauna and Kasey were absolutely wonderful and friendly. They made sure that the dining area was cleaned, stocked up and all the guests were served and satisfied. My friends and I are here for a wedding...

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Helpful?
Thank Annie P
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will certainly share your comments with my breakfast hostesses. They sure are going to love what you wrote. I will also share your compliments with the rest of my team and when you...

Chicago, Illinois
Reviewed 8 September 2016

I was driving down to Tennessee for Labor Day weekend and needed a place to crash for the night. I got this hotel as a Hot Rate hotel on Hotwire and was excited to stay here given all of the positive reviews on this site. The staff was extremely friendly, my room was clean and comfortable, and I didn't have...

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Thank depechegirl02
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier...

Reviewed 5 September 2016 via mobile

We had a very pleasant stay over Labor Day weekend. Angie at the front desk was really helpful and Sharon in the breakfast area can't be beat. She was on top of keeping the food replenished and making sure everyone had what they needed. The hotel was nice and clean and easy to get to from Kentucky Downs. Will definitely...

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Helpful?
Thank Jennifer P
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will pass on your compliments to Angie and Sharon. I can assure they will be tickled to death after reading your comments. I will share your compliments with the rest of my team...

Reviewed 5 September 2016 via mobile

We had a great Experience at this hotel. We stayed one night, but if we needed to stay longer this is the place to stay. The check in with Sally was a great experience she was friendly and professional and Sharon and Amy at breakfast area was very hospitable with us. If we travel through Kentucky franklin we would definitely...

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Helpful?
Thank Ligia P
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with Sally and Sharon. They both will appreciate what you have written about them. I will share also share your compliments with the rest of my team and when...

st louis
Reviewed 4 September 2016 via mobile

We stayed here 2 nights over Labor Day weekend for the racing at Kentucky Downs. It was just a couple of miles from the track, which was perfect for us. Everyone at the hotel was very friendly and helpful-best service we've had in years at a hotel! Our room was standard- 2 comfortable queen beds with plenty of pillows and...

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Helpful?
Thank carriemom
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Dr, Franklin, KY 42134-7846
Region: United States > Kentucky > Franklin
Price Range: $109 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
Reservation Options:
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Hotel Style:
#1 Family Hotel in Franklin
#1 Business Hotel in Franklin
#1 Romantic Hotel in Franklin
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Franklin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a NON HIGHWAY side room if you don't want to listen to the interstate traffic all night”
 of 5 bubbles Indy_Fan_Man, 18 Dec 2016 | Read review
“3rd floor, backside is very quiet.”
 of 5 bubbles U3335XWbarbarar, 29 Oct 2016 | Read review
“we asked for a room on the top floor, previous night we had little footsteps running around until 10pm”
 of 5 bubbles IllinoisTravelnut, 22 Aug 2016 | Read review
“Ask for the King Suite”
 of 5 bubbles michaelsU5074ZX, 23 May 2016 | Read review
“Ask for the 2nd or 3rd floor facing the beautiful view of the woods and country field.”
 of 5 bubbles CaryandCarol, 23 May 2016 | Read review
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