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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Exterior upgrades are nice, but generally stop at the lobby. The lack of upgrades and quality in the room/hotel experience is matched by generally very poor service (underscored by a LACK of staff throughout the hotel). Even the casual observer will notice the rusting fire...More
Response from Don C, General Manager at Holiday Inn FlorenceResponded 19 April 2017
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to...More
Terrible service. They overcharged my credit card, never informed me and refuse to refund the charges. Breakfast is charged for, but is less quality of other breakfasts that many hotels offer for free. Don't stay here. Stay at a hotel that actually values their guests.More
Thank Jeremy K
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 18 April 2017
Hi Jeremy K,
Thank you for your stay and for taking the time to write your review. We are sorry to read your disappointments surrounding the charges placed to your credit card. We take comments such as these very seriously and would like to follow...More
This hotel is convenient on/off the expressway, and we were able to request a room that faced away, to avoid the traffic noise. The desk clerk was very helpful and friendly at check in. We asked for a dinner recommendation, specifically a non-chain, and he...More
First room: no internet.
Second room: no tv.
Third room: ok
Door out of room with ice maker: no knob
Breakfast not included
Building is nice, staff is nice, but essentials missing. They gave us 15% off at restaurant, but we didn't want to try...More
Thank Robin H
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 1 April 2017
Dear Robin H,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be nice. However, we would like to apologize for falling short of your expectations regarding the...More
We were happy with this place. Even signed up to be members. It is such a relief to be in a motel that is pretty and nice!
Mia who checked us in was great. Gave us a room on top floor on the other side...More
Thank Nancy W
Response from Don C, General Manager at Holiday Inn FlorenceResponded 9 March 2017
Thank you so much for your review! We are glad that you chose our location to stay and hope we will see you again soon!
Don Castle, GM
USD 131 - USD 196 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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