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Quality Inn and Suites

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Quality Inn and Suites
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173 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Reviewed 4 September 2016 via mobile

Our family rented one of the king suites with a pull out sofa for what was originally 3 nights. Upon entering the first non-smoking room, we found cigarette burns all over the bed and couch, the bed skirt was torn and hanging off, the ceiling fan was so wobbly we were afraid to even try using it, and several outlets...

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Helpful?
Thank Melissa H
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Dear Guest, from our entire staff we apologize that your stay was unsatisfactory. We have shared and counseled our staff so that this may never happen again. We are in the process of renovating and hope that in the future you may give us another opportunity so that we may better serve you. Again we apologize, Tina

cincinnati
Reviewed 3 September 2016

Just needed a stop over for 1 night, this was the most reasonable hotel in the area. It is definitely showing it's age. Our room was clean and comfortable but worn. The leather desk chair was cracked and peeling. Ice machine on our floor was broken had to go up a floor for ice. Front desk was friendly. Biscuits and...

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Helpful?
Thank marajar
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Thank you for your stay with us and taking the time to let us know how we're doing. We are in the process of renovating and hope you will consider us again in the future. Thank you, Tina

Rochester Hills, Michigan
Reviewed 30 August 2016

We were passing by and this was close the highway we can find and had room available and went for it. It was not same as we stayed other state but its was not too bad either. we just needed to get some sleep, was driving long. Rooms were all right and clean. Were okay with over all experience. They...

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Helpful?
Thank r0seshine
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Dear Guest, Thank you for your recent stay. We apologize that you were not 100% happy with your stay. We are upgrading our property and working with our staff to improve in all areas. Again we apologize, Tina

Columbus, Ohio
Reviewed 25 August 2016

I stayed here for a concert at the stadium. It was good for the rate at that time. It does have its faults, but you'd have to expect it out of such an aged building. I didn't use the pool, but the people looked as if they were enjoying their time at the pool. The staff was very friendly at...

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Helpful?
Thank 4realguy
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Thank you dear guest for taking the time to let us know about your stay. We hope to see you again in the future. Best Regards, Tina

English, Indiana
Reviewed 25 August 2016

Our flight to Baltimore was cancelled so the airlines gave us this hotel. It was FILTHY, smelled and downright creepy. Some man, think he was a manager or owner kept coming to the door saying has someone cleaned your room?? We'd just checked in. They had cleaned but it was not clean. We were stuck there but they could have...

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Thank nickspumpkin
Reviewed 25 August 2016 via mobile

Room was nasty. Staff was rude. Beds felt uncomfortable. Ive stayed in plenty of hotels before. We go away once a month. This month was here. And we will not be back. Unbelievable how guests are treated.

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1Thank amanda b
Reviewed 23 August 2016 via mobile

I looked at the overall rating and figured it would be ok for a quick one night stay. We had been driving through the rain and just wanted somewhere to stay for the night and get back on the road in the morning. When I booked our room it didn't say it was a smoking room. When we got there...

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1Thank Taylor T
Reviewed 15 August 2016 via mobile

My full review is on Yelp, but I strongly suggest that you do not book at this hotel. It is unclean, has poor service, is hot in the public areas, and rampant with unsupervised children that belong to hotel staff. It appears that the staff or corporation do not care about their hotel in their treatment of guests and the...

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1Thank Sally S
Reviewed 9 August 2016 via mobile

I just stayed here last night. It was last min because of plumbing issues in my home. It's very ran down inside. It didn't look very clean. When I walked in India family own and ran. Kids running around and a fan running. I asked the front desk if the air worked since it was very warm. She told me...

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Helpful?
Thank Missy R
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Dear Missy, Thank you for your recent stay with us, Our entire team would like to apologize for your unsatisfactory stay. Your review has been shared with our team and we are working hard to correct the issues that you experienced so that they may never happen to a guest.

Memphis
Reviewed 7 August 2016 via mobile

Other than the chain lock, there was no lock between the adjoining rooms. From our room, it appeared the lock was functioning, but if you opened the door the actual bolt had been cut-out. It was disturbing. Luckily we knew our suite mates or we would have checked out. When we notified the night desk, they did not seem terribly...

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Helpful?
Thank Traveling_Tammie
Chandra S, General Manager at Quality Inn and Suites, responded to this review

Dear Guest, thank you for your recent stay with us. We apologize for the problems that you experienced during your stay and for bringing it to our attention. We are in the process of installing a new door with new locks. We hope that you will consider us again in the future so that we may better serve you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
New management, newly remodeled rooms. We are right off 275 towards the Cincinnati Airport (2 miles from the airport). Just 5 minutes from many shopping facilities and restaurants. Just 20 minutes from the casinos, 5 minutes from the Turfway Park Race Course, 10 minutes from Main Straus in Covington, 15 minutes from downtown Cincinnati. ... more   less 

Additional Information about Quality Inn and Suites

Address: 1805 Airport Exchange Blvd, Erlanger, KY 41018-3132 (Formerly Baymont Inn)
Region: United States > Kentucky > Erlanger
Price Range: $97 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 107
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Also Known As:
Baymont Inn Erlanger
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn and Suites staff and other travellers.
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Questions? Get answers from Quality Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't come here unless outdated and dingy hotels are your thing”
 of 5 bubbles lisapV3900LN, 12 Feb 2017 | Read review
“I chose an upper floor away from the elevator, and it was very quiet”
 of 5 bubbles retiredandlovingit33, 9 Oct 2016 | Read review
“If you are a nonsmoker and book online, make SURE you chose NON SMOKING!!!”
 of 5 bubbles ValerieHolek, 25 Sep 2016 | Read review
“Not a good room in the place”
 of 5 bubbles nickspumpkin, 24 Aug 2016 | Read review
“Opt for a room on an upper floor facing away from the interstate.”
 of 5 bubbles World-Wide-Badger, 7 Jul 2016 | Read review
5 of 5