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Being a life long Marriott Platinum customer I have come to expect high standards from Marriott. This hotel was a sore disappointment. Here is why: even though the hotel is empty, I still had to ask for a city view; the hotel is undergoing noisy...More
Thank Glenn B
Response from Andrew H, General Manager at Cincinnati Marriott at RiverCenterResponded 2 weeks ago
Dear Gleenn B, Thank you for staying with us and for taking the time to write a review. Please accept my sincerest apologies regarding the issues that you experienced. We value our guests feedback and use to it make improvements at our hotel. I'm happy...More
Stayed at this hotel for a conference. It is connected to the convention center. The hotel restaurant is pretty good and has good food choices. The rooms are clean and spacious. It is too bad that there were construction on the floor just above mine....More
We were on the 12th floor with partial views of the river. Renovation works going on on the 9th and 10th floors. (Floors 11,12 14 and 15 now redecorated). Great air con which is quiet, especially in bathroom of renovated rooms. I asked at check-in...More
Spent 4 nights here in a newly renovated room. The hotel was still undergoing renovation with some floors blocked off during my stay. I stayed in an upper level room, same level as concierge, with a nice view of the city. The room was spacious...More
We stayed here for a bachelorette party for one night. The hotel, at one time looked to be beautiful! However, it is in need of some updates! The beds were very small! pillows were flat! The room smelled awful! Very musty smell. They were working...More
Response from Andrew H, General Manager at Cincinnati Marriott at RiverCenterResponded 4 weeks ago
Dear Ericat338, Thank you for staying with us and for taking the time to write a review. We truly appreciate the kind comments regarding our awesome staff and great views. I sincerely apologize regarding the condition of your room. We are currently in the process...More
The Jack Casino discontinued service to most area hotels about a year ago. The easiest way to get there is either taxi/Uber or take the Southbank Shuttle (pickup stop right next to the Marriott) and walk up... More
The Jack Casino discontinued service to most area hotels about a year ago. The easiest way to get there is either taxi/Uber or take the Southbank Shuttle (pickup stop right next to the Marriott) and walk up to the Casino. It's safe, simple and reasonably quick.
Thank you for your question. We hope this helps!
Response from Sabrina S | Property representative |
No Jack's does not offer a shuttle, but there are options. The South Bank Shuttle picks you up right in front of the hotel. Let me know if you have any further questions. I hope you choose to stay with us.