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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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There are newer reviews for Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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Showing 1,134: English reviews
New Albany, Ohio
Reviewed 23 May 2016

Excellent hotel & the friendliest staff we've ever experienced !! The complimentary evening reception & breakfast buffet are very well done. We definitely recommend this hotel if you are visiting the downtown Cincy area. Close location to the casino & many other attractions

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tmmw812
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Wow! What a nice review, We truly appreciate your business and trust that you expressed in us! I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the Embassy Suites by Hilton Cincinnati RiverCenter in the very near future.

Reviewed 23 May 2016 via mobile

Room wasn't adequately cleaned. Used sofa bed and had to clean it off first. When checking in, I was sent to a room that was already occupied. Didn't totally ruin my time, but for the amount you pay, I expect more. On the bright side, the managers reception and the breakfast are very nice added touches

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Helpful?
Thank Kenneth Y
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for sharing comments from your recent stay at the Embassy Suites by Hilton Cincinnati RiverCenter. The staff enjoys serving and appreciates hearing from you. We are progressing through a comprehensive property update and expect completion later this year. Please keep us in mind in the future. Again, thank you for your comments.

Owensboro, Kentucky
Reviewed 22 May 2016 via mobile

Having never stayed at an Embassy Suites, I had excepted the hotel rooms to have been in better condition. First with the positives. The hotel staff were all friendly and the breakfast was enjoyable, especially the omelets. Our daughter really liked watching Emmy, the parrot in the lobby. Now with the negatives. The parking was confusing and inconvenient. But, I...

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Helpful?
2Thank Mdaddy74
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

We appreciate your comments regarding a recent visit to our hotel. Exceeding your expectations is our primary goal. I am sorry if we fell short and please know that I have brought your comments to the attention of my leadership team for immediate improvement action. I hope you consider us again as we would enjoy being of service to you...

Kentucky
Reviewed 19 May 2016 via mobile

This hotel is very run down. Our room didn't seem very clean and the staff was not friendly. The bed was comfy though. The view of the river is nice and it is in a convenient area. I will not stay here again.

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1Thank kentuckywahine
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

We appreciate your for your comments regarding a recent visit to our hotel. Exceeding your expectations is our primary goal. I am sorry if we fell short and please know that I have brought your comments to the attention of my leadership team for immediate improvement action. I hope you consider us again as we would enjoy being of service...

Reviewed 18 May 2016

This property felt dated and a bit worn, my room had a faint hint of smoke from years gone by, and the wifi was incredibly slow. The staff was friendly, and with a river view room, the view when the city lights came on was great.

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Helpful?
1Thank Melody E
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your comments concerning your recent stay at the Embassy Suites by Hilton Cincinnati RiverCenter! I'm very happy you were pleased and are seeing the physical upgrades we are making, in spite of the WiFi shortcomings that you encountered. Please know that we are working with our AT&T provider to help improve our connectivity. We truly appreciate you...

SANDUSKY, United States
Reviewed 17 May 2016

I thought it was average for the price I paid for the hotel. The room was not as modern as I thought it would be and the smell really bothered me. My husband thought the pillows were awful, his head went right to the mattress when he put any weight on it. Though your staff was very accommodating.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ashley H
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Hello Ashley H: I appreciate you for taking the time to share your thoughts and comments regarding your recent stay at this Embassy Suites hotel. We’re value you staying with us and are very sorry for the inconveniences you experienced. I have brought your comments to the attention of my leadership team for immediate improvement action. Thank you again, we...

Ann Arbor, Michigan
Reviewed 17 May 2016

We were in town for the 6th year in a row to run the Flying Pig Marathon and stayed here from Apr 30-May 2. Front desk check-in was a breeze since I did the online check in. Our room with a river view did have a very nice view but was not up to Hilton standards and the hallway outside...

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Helpful?
Thank bikeboy62
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not at all typical of our hotel and staff, and we are sorry we didn’t fully meet your expectations during your stay. We value your review and are always looking for...

Belleville, Michigan
Reviewed 17 May 2016

I had a business need to stay in the Covington area for a conference. As a frequent Embassy Suites customer, selection of this venue was straight forward. I was not disappointed. Staff was very friednly and responsive, particularly the morning breakfast crew. Room was well appointed and clean. Hotel is within walking distance to many excellent restaurants.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank James M
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Good Afternoon James M: Thank you for your positive review and for choosing the Embassy Suites by Hilton Cincinnati RiverCenter! We are happy that you selected our hotel and are looking forward to having you back again in the near future! If you need further assistance with future travel dates for this Embassy Suites, please contact me at gm_cvgcv@Hilton.com.

Belpre, Ohio
Reviewed 17 May 2016

Love the location of this hotel and the room layout. I was told I was given a newly updated room. Definitely did not seem updated with the gold curtains and bedding. The worst part though was the cleaning. It was obvious the room needed dusting, floor needed cleaned, bathroom needed better cleaning, and there was a long hair on the...

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Helpful?
1Thank Skipper2912
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Hello Skipper2912: Thank you for your comments regarding a recent visit to our hotel. Exceeding your expectations is important to us. I apologize if we fell short but please know that I have brought your comments to the attention of my Housekeeping leadership team for immediate improvement action. I hope you consider us again as we would love to again...

Hamilton, United States
Reviewed 11 May 2016

Very Nice Hotel in a convenient location. Only a few minutes across the bridge from both stadiums. Great Breakfast with made to order omelets and buffet with a nice view of Cincinnati. Sofa beds are uncomfortable though, not good to sleep on for an adult or teen. Maybe okay for small children. King size bed was very comfortable. Have stayed...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Marcie C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning

Additional Information about Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

Address: 10 East Rivercenter Boulevard, Covington, KY 41011
Region: United States > Kentucky > Covington
Price Range: $230 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Embassy Suites Hotel Cincinnati
Embassy Suites Covington
Covington Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The gym is on the second floor close to rooms. Make it a point not to stay close to the gym.”
 of 5 bubbles bigbird731, 18 Mar 2017 | Read review
“Get a river view room and take advantage of the valet service.”
 of 5 bubbles Barriger, 7 Mar 2017 | Read review
“Get a river view room.”
 of 5 bubbles funwithfamily, 13 Feb 2017 | Read review
“Must Get a City/River View”
 of 5 bubbles S3017LMgaryh, 30 Jan 2017 | Read review
“Higher floors have less lobby noise.”
 of 5 bubbles Delawhere, 4 Jan 2017 | Read review
5 of 5