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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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1,072 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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Showing 1,066: English reviews
Chicago, Illinois
Level Contributor
84 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 6 June 2016 via mobile

The hotel was simply not up to standards. Overall not very clean. Bathroom needs maintenance. Towels had holes and were dirty looking. Tables in the lobby were dirty and had crumbs. Bed looked clean and overall room was ok. But bathroom was not acceptable. I won't stay again.

Helpful?
1 Thank rbach
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

I sincerely apologize that we were not able to provide you with the quality of product and service you deserve during your recent stay with us. Please know that what you experienced is not typical of our hotel. We are constantly looking for new ways and methods to improve our guest experience, as your satisfaction is our primary concern. Thank... More 

Louisville, Kentucky
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2016

I was greeted with a smile and a friendly hello. My family and I received a free upgrade for being Hilton honors members, which quite honestly is no different from any other room other than the free snacks, water, and soda. Around midnight the hot water line to the shower decided to soak the floor in our room, but a... More 

Helpful?
Thank Merlynn_hh60
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for the positive comments concerning your visit to the Embassy Suites by Hilton Cincinnati RiverCenter! We pride ourselves in making certain that each guest has a positive and worry-free visit and it sounds like succeeded! I appreciate your review and look forward to serving you again in the future! More 

Level Contributor
2 reviews
Reviewed 3 June 2016

I have stayed at this lovely hotel several times(at least 6 times) over the last 5-6 yrs and enjoyed our experiences in the past. This time, it was horrible! The hotel was packed with KIDS and FAMILIES - baseball tournaments somewhere. The behavior of the guests/children was horrible. Kids running around yelling all night and the pool was packed the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank PamelaM4
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for again staying with us! We appreciate your loyalty time after time that you've demonstrated in selecting the Embassy Suites by Hilton Cincinnati RiverCenter. Rest assured that we will do everything it takes to make us deserving of your continued loyalty. I'm sorry that the other patrons made for a noisy visit. We purposely had extra security staffed... More 

Lexington, Kentucky
1 review
Reviewed 3 June 2016

The room was pretty but the bathroom wasn't clean enough and the air condition wasn't working well enough for us . The people were very friendly. I just wish the bathroom would have been cleaner it had hairs in the shower. Very sad and nasty bad cleaning job.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jasongF6576ST
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Good After jasong: I am very sorry that we were not able to provide you with the quality of services you deserved during your recent stay. Please know that what you experienced is not at all typical of our hotel. We are always looking for new ways to improve our guest experience as your satisfaction is our #1 goal. We... More 

Muncie
1 review
Reviewed 1 June 2016

We had to change rooms because of a smell. The 2nd room was so warm we couldn't sleep and nothing could be done. Wouldn't go below 78 degrees. There were 5 people in the room and only brought 1 fan. Did nothing to compensate us for the problems.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank diahannak2016
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

I am sorry we were not able to provide you with the quality of services you deserve during your recent stay with us. Please know that this what you encountered is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

Louisville
1 review
Reviewed 31 May 2016

Great place to stay for a quick trip out of town! We would definitely recommend this hotel. Everything was wonderful and it is located in a very convenient place for downtown Cincinnati or northern Kentucky.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Carol K
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Hello Carol K: Thanks for your review and kind words! We truly appreciate your business and your trust in our hotel. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the Embassy Suites by Hilton Cincinnati RiverCenter very soon! More 

Covington, United States
1 review
Reviewed 30 May 2016

I was comped from Horseshoe casino for a night here and I thought the Embassy Suites was better than this. It was not a good experience over all. The bathroom was filthy as if someone had taken a poo on the toilet seat and it was never cleaned. Needed to call housekeeping to have it cleaned. Check in associate was... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark P
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

I am terribly sorry we were not able to provide you with the quality of services you deserved during your recent Horseshoe Casino stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t fully meet your expectations during your stay. Thank you again for your comments. More 

Louisville, KY
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 May 2016 via mobile

As you can get from my title, we were not at all pleased with our recent visit to this Hilton property. First pros: The bed was comfortable. The refrigerator worked well. The views of river and Cincinnati skyline were wonderful! Now cons: Thermostats have been changed to environmentally (but not customer) friendly units. Room was hot, AC kicks off whenever... More 

Helpful?
1 Thank willhh
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

I truly apologize that we were not able to provide you with the quality of services you deserve during your recent stay with us. Please know that the thermostat issue you encountered is not typical of our hotel. We are sorry we didn’t meet your expectations during your stay and hope you will consider staying with us again soon so... More 

Riverview, Florida
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 May 2016 via mobile

This hotel like most other Embassy Suites is beautiful! Great area of town right next to the Convention Center. As usual, the free breakfast was incredible with made to order omlettes, fresh fruit, breakfast potatoes, cereal among other things! They also have managers receptions with free snacks and drinks during certain hours on certain nights. You do have to pay... More 

Helpful?
Thank 508marissar
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you very much for the sharing your positive comments concerning your recent visit to the Embassy Suites by Hilton Cincinnati RiverCenter! The staff enjoys serving and we really appreciate hearing that you enjoyed both our hotel and area! More 

Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2016

The hotel provides very clean and comfortable suites. New bedding allows for a goodnights sleep. Made to order breakfast very good. Pool and exercise area very clean . The Jacuzzi tub is gone from the pool area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 374chinw
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for again staying with us! We appreciate your loyalty and trust in the Embassy Suites by Hilton Cincinnati RiverCenter and our staff. Rest assured that we will do everything it takes to make us deserving of your continued loyalty. Enjoy the warm summer weather (long overdue)...we look forward to serving you again soon! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Breakfast
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning

Additional Information about Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

Address: 10 East Rivercenter Boulevard, Covington, KY 41011
Region: United States > Kentucky > Covington
Price Range: $181 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Embassy Suites Hotel Cincinnati
Embassy Suites Covington
Covington Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of River”
 of 5 bubbles Jasmine084, 26 Nov 2016 | Read review
“splurge for the room with city view, it is worth it.”
 of 5 bubbles BCOUBER, 3 Oct 2016 | Read review
“Riverside would have best views”
 of 5 bubbles cliffmorgan, 26 Sep 2016 | Read review
“Make sure you pay attention to when it says "standard" - which means full size beds and not queen size.”
 of 5 bubbles dzkygirl, 24 Sep 2016 | Read review
“We did pick our actual room out by going online. We were assured of having at least a partial river view.”
 of 5 bubbles DaBadger76, 23 Sep 2016 | Read review
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