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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

EmbassySuites.comUSD 149*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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1,193 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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Showing 1,185: English reviews
Milwaukee, Wisconsin
Reviewed 2 October 2016

Wish we had scheduled a longer stay! We had an agenda that took us over to the convention hall across the road, to Noah's Ark Experience and then the Creation Musuem too. We didn't check the pool or work-out area-but everything else was fabulous!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Diana N
Management response:

Dear Diana N, Thank you for the kind words about your recent visit to Covington. We are conveniently located adjacent to the Convention center that offers so many great experiences. We have several great amenities here at the Embassy Suites, I am glad to hear you enjoyed your stay. Safe Travels! Jeff Kaplan Hotel Manager

Reviewed 29 September 2016 via mobile

We've stayed here twice and love it! Great view of the river and Cincinnati skyline. The room is spacious and the TVs are large. Once we had chocolate dipped strawberries included in our room package - yum! Within walking distance of some good restaurants - we like to eat at Blinkers Tavern.

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Helpful?
Thank David T
Management response:

Dear David T, Thank you for the fantastic feedback about your recent stay here at the Embassy Suites Cincinnati RiverCenter. We are very fortunate to be located along the Ohio river with such breathtaking views. We hope to remain your hotel of choice whenever your travels bring you to the area. Safe Travels! Jeff Kaplan Hotel Manager

Reviewed 28 September 2016

Really disappointed! Rooms were too hot to sleep and could not control the cooling. Thermostats will not let you cool thing down enough. Loading and unloading is ridiculous and inconvenient! We had 3 rooms and all were hot at night. You have to park in the garage, unload, go all the way around to the front of the building, and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank stanl450
Management response:

Dear stanl450, I am sorry to hear about your challenges, we are currently upgrading these units. The parking garage is city owned and operated, it can be a challenge, we try to make it as convenient as possible for all of our guests. Safe Travels! Jeff Kaplan Hotel Manager

Ashland, Ohio
Reviewed 27 September 2016

Hi! I am writing about my stay at your facility during the American Legion National Convention. I arrived Aug. 26 and departed Sept. 1, 2016. We had a handicapped room as my husband is disabled. We took showers the first night we stayed there and the water would not run down the drain. I used all the bath towels we...

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Helpful?
Thank madlady050
Management response:

Dear madlady050, Thank you for the feedback. I am very sorry for the challenges you encountered during your recent visit. I have shared your concerns with my management team so that these issues are addressed moving forward. Safe Travels! Jeff Kaplan Hotel Manager

Mount Pleasant, Wisconsin
Reviewed 27 September 2016

This was the worst experience that I ever happened to me. I was given a handicapped room. It was horrible and uncomfortable to take a shower, water was running all over the bathroom. Receptionist was rude, I was promised that I will have a double bed when I came to my room it was only a queen bed. I was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 994mayrac
Management response:

Dear 994mayrac, I am very sorry to hear about the negative experience you had, I have addressed your stay with my entire management team so that this remains an isolated incident moving forward. Safe Travels! Jeff Kaplan Hotel Manager

Greater London, United Kingdom
Reviewed 26 September 2016

Stayed here for a conference at the NKCC - very convenient and friendly staff. No frills but perfect location for the convention centre and also for main attractions in Cincinnati - literally just across the river from the football and baseball stadiums. There is manager's (free) bar in the early evening with welcome domestic drinks and snacks and an attentive...

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Helpful?
Thank cliffmorgan
Management response:

Dear cliffmorgan, Thank you for the kind words! We have a lot of great amenities to offer for all of our guests various needs. I am very pleased to hear my staff made your stay more pleasant. Safe Travels! Jeff Kaplan Hotel Manager

Louisville, Kentucky
Reviewed 24 September 2016

Our ladies group has gone on an annual weekend trip for 28 years now so we've stayed in a lot of places. Embassy Suites in Covington was a great one! I gave 4 stars only because the room was a little older and less than pristine and due to that made the rental rate seem a little higher than it...

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Helpful?
Thank dzkygirl
Management response:

Dear dzkygirl, We take our guest safety very seriously, thank you for noticing. I hope you have a chance to return with the girls again as we are currently in the process of upgrading all of our rooms with a brand new look. Thank you for all the kind words, we hope to see you again soon! Safe Travels! Jeff...

Menomonee Falls, Wisconsin
Reviewed 24 September 2016

This Embassy Suite is located directly across the river from Cincinnati. We had a partial river view which was very beautiful. At breakfast you have the opportunity to eat with a even better view of the river and Cincinnati. We easily jumped on a bus for $1 to get over to the Reds Game in the evening. After the game...

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Helpful?
Thank DaBadger76
Management response:

Dear DaBadger76, Thank you for taking the time to leave feedback from your recent visit. We are very conveniently located to downtown Cincinnati, and all the City has to offer. We have addressed the issue you experienced so that this wont be an issue moving forward for you and or other guests. Safe Travels! Jeff Kaplan Hotel Manager

Oxford, Ohio
Reviewed 21 September 2016

Stayed at The Embassy Suites this past July with my wife and four friends. The suite had a partial river view. The bedroom had two queen beds and comfortably slept four and the fold out couch took care of the rest. Make sure to take advantage of a few spectacular amenities that the hotel has to offer. A) The manager's...

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Helpful?
Thank IslandTime78
ESRC, Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Hello IslandTime78: Thank you very much for the positive comments! We are really glad you and your group enjoyed your visit and look forward to seeing you again in the near future! Should you need assistance in making future reservations, please contact me directly at cvgcv_gm@hilton.com.

Chicago, Illinois
Reviewed 19 September 2016

The hotel is clean and the staff friendly. This time around the water was a problem. I could not get it to run cold. Last time the water heater was broken and the water was not heated. I'm not sure if this is an ongoing problem but it would be nice to know about these issues ahead of time.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Michael B
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Good Morning Michael B: Thank you for your Trip Advisor review and for selecting the Embassy Suites by Hilton Cincinnati RiverCenter. I apologize for the hot water challenges that you encountered. On the day of your recent stay, we experienced a thermostat issue within our system which caused the hot water temperature to drop below its normal limit. Within a...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning

Additional Information about Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

Address: 10 E Rivercenter Blvd, Covington, KY 41011-1508
Region: United States > Kentucky > Covington
Price Range: $195 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) 3.5*
Number of rooms: 226
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Also Known As:
Embassy Suites Hotel Cincinnati
Embassy Suites Covington
Covington Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For the best views, you want to be on the side facing the river. A corner room will likely have poor WiFi reception.”
  • Fabulous view from the window!
HammerM, 17 May 2017 | Read review
“Parking is underneath the hotel and NOT across the street.”
spencersbride, 12 May 2017 | Read review
“River view rooms are worth it!”
bikeboy62, 11 May 2017 | Read review
“River view, especially of the bridge.”
nightingale1972, 26 Apr 2017 | Read review
“Room overlooking the river and see it after dark.”
GaryD398, 10 Apr 2017 | Read review
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