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Extended Stay America - Kansas City - Overland Park - Metcalf

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Traveller (48)
Room & Suite (28)
Dining (3)
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Overview
  • Excellent31%
  • Very good25%
  • Average18%
  • Poor12%
  • Terrible14%
31 Jul 2017
“Cool”
28 Jul 2017
“We appreciated being able to check in late”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Hot Tub
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
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Reviews (141)
There are newer reviews for Extended Stay America - Kansas City - Overland Park - Metcalf
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11 - 15 of 141 reviews
Reviewed 27 June 2017

There are staff members here who have horrible attitudes. No pride, morale is low, and management is not providing good leadership. Beside the rude attitude, room was dirty even though it had the "manager inspected your room" card on the bed. Noises all night. Bad...More

Review collected in partnership with Extended Stay
Thank S1211WTalanf
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - MetcalfResponded 28 June 2017

I am extremely concerned to read your comments and apologize for our staff members being rude to you. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service....More

Reviewed 26 June 2017

Really enjoy this hotel and it's location and staff. Very convenient to where I need to go and always clean. It is close to food and drink and the business I conduct. WiFi is good and it is pretty quiet for the most part. I...More

Review collected in partnership with Extended Stay
Thank H7427ZVtims
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - MetcalfResponded 27 June 2017

Thank you for returning to Extended Stay America - Kansas City - Overland Park - Metcalf. There is no better compliment than a guest who keeps coming back time after time. It's great to know you our location was ideal for your needs. Every team...More

Reviewed 25 June 2017

My husband and I were attending a concert and wanted to stay within distance of the venue. We ended up being placed on the first floor. The room was not terrible. The bathroom was a little small. There was a small kitchenette. When my husband...More

Thank n N
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - MetcalfResponded 26 June 2017

Thank you for reviewing your stay at our hotel. We are happy to know you liked our location and that your overall visit was a pleasant one. However, we’re sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused....More

Reviewed 16 June 2017

The only good thing I can say about this place is that the bed was comfortable. Right from check-in the staff was rude, the lobby smelt like garbage and it was very dirty. The room is equipped with nothing. Not even a second roll of...More

Thank Dani B
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - MetcalfResponded 17 June 2017

Dani, We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincere apologies and want you to know that we are...More

Reviewed 15 June 2017 via mobile

I usually don't leave bad reviews on Trip Advisor. I figure if the place is bad it will become apparent without my help. In this case I wanted to caution others about this property. I was able to book this for a substantially lower price...More

Thank Andy S
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - MetcalfResponded 15 June 2017

Andy, thank you for being our guest. Although we are pleased you liked our affordable rates, we are sorry for not living up to your expectations and regret the inconvenience caused. Your feedback is of utmost value to us and will use it as a...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
USD 84 - USD 116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 84 - USD 116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (48)
Room & Suite (28)
Dining (3)
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Room Tips
"All seemed ok"
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"Choose a room on the highest floor possible if you need to sleep in."
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"Choose another hotel."
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