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Extended Stay America - Kansas City - Overland Park - Nall Ave

119 reviews
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Traveller (31)
Room & Suite (26)
Dining (1)
Overview
  • Excellent17%
  • Very good32%
  • Average21%
  • Poor14%
  • Terrible16%
Travellers talk about
Free Wifi
Free Parking
Hot Tub
Non-Smoking Hotel
Suites
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (119)Write a Review
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11 - 15 of 119 reviews
Reviewed 12 July 2017 via mobile

We booked three rooms for two nights for myself and a couple of co-workers. The staff we encountered were friendly. However, all three rooms were dirty and just not cleaned very well. Stained sheets, dirty kitchen equipment, dirty bathrooms, broken shower head, etc. We had...More

Thank 425TimothyG
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 13 July 2017

Timothy, thank you for your visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. We appreciate you for pointing this out, as...More

Reviewed 1 July 2017

Staff made several efforts to charge more than the agreed room charge. Bring your reservation and read and compare the charges on registration form. DO NOT fall for the "You booked a handicap room" argument. The website only offers handicap queen-sized rooms.More

Review collected in partnership with Extended Stay
Thank ExecuDiva
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 2 July 2017

Thanks for evaluating your stay. We are glad you had an overall pleasant visit. That being said, we are sorry for the inconvenience you encountered with our front desk associates. Your feedback will help us to improve our future guest experiences. We hope you will...More

Reviewed 1 July 2017

We had traveled from Florida to KC on our way home to Nebraska. We pulled into this hotel that we booked on Priceline from the road at 1 AM. We should have just slept in our car, but a bed and shower sounded great. Clerk...More

Thank Katie L
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 2 July 2017

Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent...More

Reviewed 25 June 2017

The staff was very nice upon check-in and check out. The grab and go breakfast had a decent variety. The hotel had a very unpleasant smell all throughout the hotel. The room was very unclean throughout the area. The mattress had several stains. There was...More

Review collected in partnership with Extended Stay
Thank Sara D
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 27 June 2017

Sara, we sincerely apologize for the cleanliness problems you experienced with your room. We have procedures in place to keep such mistakes from happening and will review them with our housekeeping team to make sure they are being followed each and every time a room...More

Reviewed 24 June 2017

I was worried when I first was reading the reviews, we stayed in a king suite... Worth the few extra dollars king bed end table lamp and clock couch (pull out bed( desk and chair and bar wirh two chairs tv that swivels from bed...More

Review collected in partnership with Extended Stay
Thank Nsaudra
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Nall AveResponded 24 June 2017

Thank you for sharing your experience at Extended Stay America - Kansas City - Overland Park - Nall Ave. We are glad to know you had a comfortable stay and found us to be a good value. We appreciate your observations and hope to welcome...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Hot Tub
Tennis Court
Details
Price range
USD 67 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
USD 67 - USD 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (31)
Room & Suite (26)
Dining (1)
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Room Tips
"No good room tip to help with since it was the worse hotel experience ever had"
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"read all the fine print"
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"Just Don't"
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"our room was on the busy street and still quiet!!"
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