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Crowne Plaza Hotel Kansas City - Overland Park

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Crowne Plaza Hotel Kansas City - Overland Park
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274 Reviews from our TripAdvisor Community

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Showing 272: English reviews
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Georgia
Reviewed yesterday NEW

This location will not wow you as you expect with the Crowne Plaza name. Even the "upgraded" rooms for a Platinum member were less than a good modest room. No refrigerator, no microwave, very small bathroom, poor in-room coffee pot, sleep number bed not adjusting are a few of the reasons I marked this rating very low. I would not...

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Helpful?
Thank Atlhiker61
Springfield, Missouri
Reviewed 1 week ago via mobile

Stayed here last weekend. Did not get to experience the adjustable or sleep number beds some people have commented on. Our beds were pretty dated and worn down. The furniture in our room was leftover 80's style. We were located on the backside of the hotel. No fridge or microwave. I don't know if we were put in the older...

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Helpful?
Thank T H
Unionville, Missouri
Reviewed 4 weeks ago

Overall not a bad place to stay. The roadways surrounding the hotel were very confusing and we found it hard to figure out. Rooms were very clean . The sleep number beds were very uncomfortable and we could not find a setting that worked.

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Helpful?
Thank krb9397
Tim R, Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you for spending time with us. We appreciate your comments. I do apologize for the issue you experienced and I will look into it and review with our team. Thank you for letting us know. I hope you will choose to stay with us again

Mount Vernon
Reviewed 10 February 2017 via mobile

Very clean and comfortable. It was nice to have a on site bar and work out area. We made use of both. The hotel was close to so many places so getting around was easy. Loved Lisa R. at the bar. Our experience was very positive. I'd stay again.

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Thank Lisa R
Reviewed 7 February 2017

I stayed one night and was very happy with the excellent cleanliness of the room, the SleepNumber bed was super comfortable and I slept like baby! The sauna and pool area was clean and comfortable as well. The store by the from office is well stocked with essentials (many I had forgotten, including saline solution and a contact holder). The...

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Thank Angie C
Springbrook, Wisconsin
Reviewed 1 February 2017

First impressions when approaching this facility from the conference center side, as we did, may not be favorable. However, once you get around to the registration entrance, things improve. Our room was comfortable and quiet. Ordered room service and were shocked by portion sizes. Food was very good. The chicken wings (whole wings) are individual huge and a serving of...

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Helpful?
Thank WilliamS404
Tim R, Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you for your comments and for choosing to stay with us. I will pass your feed back on to our team

Las Vegas, Nevada
Reviewed 29 January 2017 via mobile

We stayed here on 5/11/16 while visiting my in laws for a night. I Got a GREAT RATE on the room (had Orbitz rewards that were about to expire). There was a lot of construction going on in the area at the time, which made getting to and from the hotel difficult. When returning to the hotel late at night...

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Helpful?
Thank escapefromvegas
Tim R, Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you for your feed back I am sorry your stay was not perfect. I will look into your feed back. We do act on customers comments. Thank you for your business

Commerce, Texas
Reviewed 14 December 2016

I stayed here recently during a business trip and had a wonderful experience. The staff was WONDERFUL, the overall hotel was clean and presentable, and I did enjoy their breakfast. I will say that the rooms were a little bit different than other Crown Plaza hotels that I've stayed in on past trips, but I was still pleased. Our "Executive"...

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Thank Craig C
Orlando, Florida
Reviewed 2 December 2016

Our room faced the indoor courtyard. It was a spacious room with comfortable beds. The restaurant downstairs had great nachos. :) The breakfast in the morning had so many tasty options. This hotel was very convenient to the highway and is great for just resting up.

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Helpful?
Thank Kanesha R
IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Dear Kanesha R, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted to know that you found our rooms to be spacious and our beds to be...

Iowa
Reviewed 27 November 2016

They billed me for two nights when I only stayed one. dirty, shotty, and poor service. The beds were small, they didn't have clean bed spreads and the bathroom was dirty. The carpet had not been vacuumed.

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Helpful?
Thank SML212
IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Dear SML212, Thank you for sharing your thoughts of your stay at the Crowne Plaza Kansas City - Overland Park. I regret that you found the room you booked to be below your standards of cleanliness and that you encountered some billing issues. I am interested to know more about what happened and what our property did to help you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Crowne Plaza Hotel Kansas City - Overland Park

Address: 12601 West 95th Street, Lenexa, KS 66215
Region: United States > Kansas > Lenexa
Price Range: $134 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City - Overland Park 3.5*
Number of rooms: 257
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Also Known As:
Crowne Plaza Lenexa
Crowne Plaza Hotel Lenexa
Radisson Lenexa
Lenexa Radisson
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Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Kansas City - Overland Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to sleep, don't get a room facing the Interstate”
 of 5 bubbles Atlhiker61, 23 Mar 2017 | Read review
“Away from elevator”
 of 5 bubbles WilliamS404, 1 Feb 2017 | Read review
“First floor is amazingly quiet”
 of 5 bubbles louannep50, 27 Oct 2016 | Read review
“Get a room near the I-35 side of the building. The back side looked older/dated.”
 of 5 bubbles redbird71, 9 Aug 2016 | Read review
“Poolside rooms if you have kids”
 of 5 bubbles BeckyH253, 13 Jul 2016 | Read review
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