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Hilton Garden Inn Kansas City

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Hilton Garden Inn Kansas City
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497 Reviews from our TripAdvisor Community

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Showing 486: English reviews
Wichita, Kansas
Reviewed 2 days ago NEW

Great experience. Staff very welcoming and excellent room. Parking very convenient. Restaurant was clean and pretty good menu. Staff was a little slow but very polite. Would definitely stay here again if in area.

Review collected in partnership with Hilton Garden Inn
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Thank 391deboraha
Westland, MI, United States
Reviewed 1 week ago

Biggest weakness was lack of nearby options to the hotel restaurant. The hotel is in a somewhat isolated spot from regular commerce and this resulted in little access to other restaurants without driving further than practical in my opinion. Would have been nice to have options in walking distance. The staff was friendly and efficient. Need some instruction for maids...

Review collected in partnership with Hilton Garden Inn
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Thank bobtL4115PP
Kansas City, KS, United States
Reviewed 2 weeks ago

We were given the wrong keys to a room someone was already staying in when we checked in. Once in the correct room we found the beds to be extremely uncomfortable. The mattress was very hard and sheets felt itchy and rough. We ended our 2 day stay after the first night because we didn't want to spend another night...

Review collected in partnership with Hilton Garden Inn
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Thank nataleet2017
Toronto, Canada
Reviewed 2 weeks ago

It was a great hotel until one night I found a cockroach on our night table :/ The front desk staff Brandie was very helpful and friendly. The shuttle bus drivers Steve and Joe were great too. Breakfast was delicious. Everything was nice except finding this ugly creature was not!

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Thank VJ2017
Des Moines, Iowa
Reviewed 2 weeks ago

This is a hotel we usually stay at 2 times a year for horse shows. When we hae stayed in the past is has been for up to a week at a time. Here are the pros and cons. Pros: Close to downtown, nice parking garage, clean rooms Cons: First, Neighborhood is not safe: This summer (July 2016) a police...

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Helpful?
Thank SMPeer
Cedar Rapids, Iowa
Reviewed 2 weeks ago

No hot water in shower, bed was old and pillows flat and lumpy. Pool/ Hot Tub closed for renovation but they don't tell you until you have checked in and find a note in your room. Worst experience we have ever had in a Hilton brand hotel.

Review collected in partnership with Hilton Garden Inn
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Thank Jeff C
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number...

Durham, North Carolina
Reviewed 4 weeks ago

Stay Report - December 17 - 18 Location: The hotel is located on Minnesota Avenue less than half a mile from I-70. Downtown Kansas City is about three miles away and is a very easy drive. Kansas City Airport is about 25 minutes to the north. There's not too much around the hotel and it's quite quiet on weekends but...

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Helpful?
Thank Sal_Paradise767
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the location to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed. Sincerely, Kathryn Philips...

Milwaukee, Wisconsin
Reviewed 4 weeks ago

Only stay here if you're getting a deal-not up to normal HGI standards-inside of our room was clean but worn, especially the shower. Rest of hotel needs a scrub down-carpets, elevator, etc. Looks like it is getting some Reno but would have stayed elsewhere if I'd known the pool was out of order.

Review collected in partnership with Hilton Garden Inn
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Thank laurapT1211HA
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. The hotel was recently sold and we are working hard to bring it...

Austin, TX
Reviewed 11 December 2016 via mobile

Worst stay ever at a Hilton. 1) Overbooked at checkin. 2) Anniversary weekend and not told the pool and spa are closed. 3) Put on 6th floor with only one functioning elevator. Construction and housekeeping usually had it to use. 4) Noise of construction right next to our room and started at 8am even on Sat and Sun. We were...

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Helpful?
Thank firescuba
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. The hotel was recently sold and we are working hard to bring it...

Reviewed 24 November 2016

With the downtown hotels overbooked, the Hilton Garden Inn was a good option for me when traveling on business. And, I was pleasantly surprised to learn that the hotel offers a free shuttle downtown! There is not much within walking distance of the hotel but the area is quiet and nice enough. Despite having a little age, the hotel and...

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Helpful?
Thank Shane C
kathrynp816, General Manager at Hilton Garden Inn Kansas City, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the location to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed. Sincerely, Kathryn Philips...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Kansas City

Address: 520 Minnesota Ave, Kansas City, KS 66101-2930
Region: United States > Kansas > Kansas City
Price Range: $153 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Kansas City 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Kansas City Hotel Kansas City
Hilton Kansas City
Kansas City Hilton
Hotel Style:
#2 Business Hotel in Kansas City
#4 Romantic Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Kansas City staff and other travellers.
4 questions
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Saint Louis, Missouri
9 months ago
Kansas City, Missouri
Brisbane, Australia

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Questions? Get answers from Hilton Garden Inn Kansas City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“downtown kc on the kansas side. quiet part of town, but close to the action.”
 of 5 bubbles ChristyS6, 17 Oct 2016 | Read review
“Well set up”
 of 5 bubbles annavera4444, 30 Aug 2016 | Read review
“Just try another hotel. The rooms are no different from anywhere else, but the staff sure is.”
 of 5 bubbles B4439SUkarenc, 28 Aug 2016 | Read review
“Every room is wonderful!”
 of 5 bubbles Travelqueen1968, 29 Jul 2016 | Read review
“pet friendly”
 of 5 bubbles WadeR599, 14 Jul 2016 | Read review
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