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Hotel looks modern and attractive from all physical aspects. But for the price of $100+ a night, I wasn’t particularly impressed. Staff is great, room was good, maybe a little small. By far the biggest disappointment was the breakfast. Everything is rubbery and microwaved. Good...More
Thank Thomas M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites HaysResponded 13 January 2018
Hi Thomas M,
Thank you for staying with us and leaving us feedback.
Though I am glad to know that you find our facade and hotel staff's service pleasing, I regret that your satisfaction was tarnished by the quality of the breakfast. Making your stay...More
Comfy beds, efficient and pleasant staff. Would stay again. Great location off the interstate and next to plenty of dining options. Clean and spacious rooms. Standard experience you would expect from a holiday inn.
I stayed for 4 wonderful nights. Everything was in order. The check in was quick and no hassle. The room was well lit with good TV and internet. The bed was very comfortable and the bathroom was bright with good water pressure and hot water....More
The moment we walked into our room at this hotel, I saw two dead bugs (that looked like cockroaches) and one live bug on the floor in the entryway. I then found two more dead bugs in the bathroom on the floor. As we were...More
Thank John R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites HaysResponded 26 November 2017
Hi John R,
Thank you for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is truly...More
My wife and I stayed at the HIE in Hays last night. Checkin was fast and friendly. The hotel is one of the newer ones in Hays and is very modern and well furnished.
We had a king room. The mattress was too firm which...More