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Candlewood Suites - Des Moines

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Candlewood Suites - Des Moines
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87 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites - Des Moines
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Showing 87: English reviews
Punta Cana
Reviewed 4 May 2016 via mobile

Room dirty, noisy, premises dated, front desk staff not helpful. Bathroom was not at all clean. TV reception poor. My wife and I did not enjoy our stay at all. Many much better lodging options available in the Des Moines area. Avoid if at all possible.

Thank macpinballnut
IHGService, Guest Relations Manager at Candlewood Suites - Des Moines, responded to this review

Dear macpinballnut, Thank you for taking time to post a review of our property. Our hotel is very proud of its level of service, cleanliness and quality of products. It sounds like you were extremely dissatisfied with your overall experience. Your comments regarding the level of cleanliness, noise, amenities and customer service will be addressed through the hotel management. Allow...

South Pole
Reviewed 13 February 2016

I stayed here this week and enjoyed the property. The front desk went above and beyond in service expectations and the room was in great shape. It was quiet, renovated, and would recommend and stay here again!

Thank Viking94708
CandlewoodWDM, General Manager at Candlewood Suites - Des Moines, responded to this review

We were so excited to see how happy you were with your stay! We have really been working together using the feedback we get from our reviews to improve. It is refreshing when we see we are doing something right! Thanks for taking the time to share your feedback. Mary H.

Minneapolis, Minnesota, United States
Reviewed 18 January 2016

The front desk employees are friendly, helpful and go out of their way to make sure everything is okay. We were surprised how very, very clean our room was - I travel weekly in 4 & 5 star hotels for work and I haven't seen a room this clean in a long time. The room is nicely appointed with new...

Thank Kathleen V
Chicago, Illinois
Reviewed 10 November 2015

I booked 2 rooms online for me and my elderly mother while traveling. Before we arrived at the hotel, approximately an hour before arriving, I called the hotel in advance and requested adjoining rooms. I explained the situation that we were traveling together and needed rooms adjoining. When we arrived at the hotel, there was a guy checking in ahead...

Thank jbrenz
CWDesMoines, General Manager at Candlewood Suites - Des Moines, responded to this review

We apologize for your experience. We pride ourselves in our customer service. The team member you encountered is no longer with the company. Please know that we do take our guests' feedback to heart and want only the best, friendliest people on our team. Please come back and visit soon, I assure you that you will not be disappointed.

Crescent City, California
Reviewed 23 September 2015

There is nothing about this property that is bad! Had a problem with drainage in the tub, but other than that, couldn't ask for a more relaxing week-end. The property has free laundry services, as well, if you are an all the time traveler. There is a Perkins Restaurant within walking distance. Plenty of other great eateries within a mile...

Thank sameoldsparks
Toronto, Canada
Reviewed 16 August 2015

A very good place to stay when visiting Des Moines. Really a hidden surprise.. Very helpful members of staff at the desk. Also very quiet. Will definitely stay at the hotel on my visits to the area. Stayed on the third floor; no smoking rooms; well lighted hallway, Used the laundry and had no issues.

Thank lightzoom
Reviewed 5 July 2015 via mobile

We stay at Candlewood Suites when traveling with our dog, and have generally had good experiences. This hotel was the one exception. We booked a non smoking room, but ended up on a floor with a mixture of smoking and non smoking accommodations. The cigarette smoke was so think, that we were all holding our breath from the time we...

Thank mjaCo
IHGCare, Guest Relations Manager at Candlewood Suites - Des Moines, responded to this review

Dear mjaCo, Thank you for taking the time to share your recent experience at our hotel. Allow me to apologize for any inconvenience you may have experienced with the unusual smell in the room that was assigned to you. I have taken your comments into serious account and please be assured that these will be used for our improvement. I...

Pella, Iowa
Reviewed 26 June 2015

My husband and I came here a week ago and stayed for one night. The lobby is under construction, which I take as a good sign because this means they are constantly looking for ways to improve their site. The check-in took a little long, but was understandable since the guy in front of me didn't previously have a reservation....

Thank Allison N
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you so much for taking the time to write this review. We really appreciate the feedback and are glad you enjoyed your stay. You will be happy to know that our lobby is back in full function and we hope you stay with us again to see the finished product. Thanks,

Minnesota City, Minnesota
Reviewed 13 June 2015 via mobile

We had driven for 8 hours and needed a rest. Our room had quite a stale smell and it never quite cleared. The unattended dog next door barked so much we called management. They appeared at our door and offered us another room, but I was in my pjs and he said the dog's owner was on the way. Hours...

Thank Klfbooks
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for taking the time to write this review. We appreciate any and all feedback and hope you stay with us next time you're in town.

Kansas City
Reviewed 1 May 2015

Stayed one night in March and the room was ok. Although I found a trash can completely stuffed full under the kitchen sink. When I left, I had conjunctivitis (pink eye) in both eyes. Doctor says I could have gotten from a door knob.... Despite this, I decided to give it one more try a month later. This time the...

1Thank Nana759
h0telteam, Manager at Candlewood Suites - Des Moines, responded to this review

Thank you for taking the time to write a review for our property as we always appreciate feedback, whether it be positive or constructive. We are in the process of getting new recliners in our hotel. Some of the recliners have been replaced, but not all of them. Thank you for bringing this to our attention. We also appreciate you...

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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our new Comforts of Home Bedding Collection. At the Candlewood Suites West Des Moines hotel, we put the amenities where they really count: in the room. Each suite has a fully equipped kitchen that includes a microwave oven, full-size refrigerator and 2 burner stove. Work efficiently at your over-sized desk with 2 phone lines and complimentary high-speed Internet. Relax in the overstuffed recliner while enjoying the DVD/VCR player. Borrow some of your favorites from our free video/CD library. Work off some stress in the fitness center or grab a snack from our Candlewood Cupboard where you can purchase meals, beverages, snacks and sundries at value prices. We are proud to be a pet friendly hotel (fees apply), which can be helpful when relocation with pets forces you to leave your old surroundings. Our location is perfect for business and leisure travelers alike. Located just 1 mile from the Wells Fargo offices in West Des Moines and the Jordan Creek Town Center Mall. Offices for State Farm Insurance, Farm Bureau and American Family Insurance are only minutes away. Downtown Des Moines is an easy drive (12 miles) and the Des Moines Airport is only 14 miles from the hotel. Enjoy the zoo or the best restaurants and entertainment the Des Moines area has to offer only minutes from the hotel. Also located nearby are HyVee Food Stores, Wal-Mart or Sam's Club and Target. ... more   less 

Additional Information about Candlewood Suites - Des Moines

Address: 7625 Office Plaza Dr N, West Des Moines, IA 50266-2321
Region: United States > Iowa > West Des Moines
Price Range: $105 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - Des Moines 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Candlewood Suites - Des Moines Hotel West Des Moines
Candlewood Suites West Des Moines
Candlewood West Des Moines
West Des Moines Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites - Des Moines staff and other travellers.
2 questions
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Merthyr Tydfil, United Kingdom
over a year ago

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Questions? Get answers from Candlewood Suites - Des Moines staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor is the smoking floor”
 of 5 bubbles AhmedM543, 30 Jun 2016 | Read review
“If you are a non-smoker I would stay away from 3rd floor as the second floor is the smoking section - best to stay on first floor.”
 of 5 bubbles KathleenV844, 17 Jan 2016 | Read review
“Ask for a room closer to the elevator unless you want to walk a mile to your room.”
 of 5 bubbles jbrenz, 9 Nov 2015 | Read review
“stay on side away from highway.”
 of 5 bubbles davmach1, 4 Nov 2014 | Read review
“Call Hotel and DOUBLE check your reservation if you need a specific type of room..”
 of 5 bubbles TLIA319, 15 Aug 2014 | Read review
5 of 5