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Hampton Inn Des Moines-West

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Hampton Inn Des Moines-West
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528 Reviews from our TripAdvisor Community

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Showing 526: English reviews
Lincoln, United States
Reviewed 20 June 2016

This hotel did not meet the standards of Hilton. Not impressed with this hotel. Will not return. Not the standard of Hilton Hotels. Not a good value. Not a quality property. Too expensive for property.

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Helpful?
Thank Harold R
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Harold, Thank you for taking the time to fill out your survey, we like to here how our guests think we are doing. I am sorry that you were not satisfied with your stay and I hope to here from you so we can talk about how we can make it up to you. Please call the hotel anytime and...

Woodbury, MN, United States
Reviewed 16 June 2016

The room was very nice and clean. The beds were very comfortable. However, in our opinion,the bathroom was not. The toilets were very low sitting and the bath tub had only one bar at in the middle of the tub. Also, the tub floor was slick. My husband can usually handle regular bathrooms, but this one was difficult to handle....

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Helpful?
Thank Donna M
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Donna, Thank you for staying at the Hampton Inn West Des Moines, we are happy that the room was nice and clean. We do have handicapped rooms and we would be happy to reserve you one the next time you are in town. Betty

Greenville, South Carolina
Reviewed 16 June 2016

I stayed for 4 nights and had no complaints. The bed was very comfortable, the staff were helpful, and the location provided extremely easy access to local dining as well as the interstate to get around the city.

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Thank Caleb P
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Caleb, Thank you for taking the time to fill out your survey. We are glad that you had a great stay and look forward to seeing you again. Betty

Indiana, United States
Reviewed 15 June 2016

Hampton Hotel a great place to stay with a staff that goes out of it's way to make you feel welcome. I was traveling from Colorado to Indiana and traveling until I got tired of driving. I had stayed at a Hampton on my way to Colorado in Lincoln, Neb. again without a reservation just driving until I was tired....

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Helpful?
Thank Chris K
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Chris K. Thank you for all the nice things you had to say. We are happy that you had a great stay and l am looking forward to your next trip! Betty

Springfield, Missouri
Reviewed 8 June 2016

Access and entrance to the Hampton was easy. That is probably the best part. However the hotel was for the most part clean. The decoration was pleasing, though monotonously standard chain fare. The staff seemed rather disinterested. The cleaning staff was adequate, but never reported or fixed the water leak at the toilet connection. The water was moped up each...

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Helpful?
Thank Jerry B
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Jerry, Thank you for taking the time to fill out your survey. I wish you would have let us move you to a room that did not have a water leak. I will make sure that it gets fixed ASAP. Thank you Betty

Bettendorf, United States
Reviewed 6 June 2016

In the last 6 months, I have been in several Hampton in across the country. Service and accommodations equal or exceed numerous "higher priced" properties. West Des Moines experience started with the young man taking my reservation over the phone at the property. His smile and professional attitude came through in our conversation. This continued through my arrival and departure....

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Helpful?
Thank Bob H
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Dear Bob, Thank you for all the great comments!! We loved having you as one of our guests! Betty

Davenport, Iowa
Reviewed 6 June 2016

We stayed here night of June 4. The staff was very welcoming. My son burned his hand on the waffle iron (his fault), and the kitchen staff was right there to administer first aid. The rooms were comfortable, although there was only one roll of toilet paper. My main issue was with the other guests. Apparently, a traveling baseball team...

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Helpful?
Thank mominia
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Mominia Thank you for all the great comments about the hotel. I am sorry that the other guests were not supervised with their outdoor activities. We do have the vacant lot next door and I like to send them over there to stay out of the parking area. I will make sure that my team will not let it happen...

West Des Moines IA, United States
Reviewed 5 June 2016

Stay was very pleasant. Staff very helpful and pleasant. Great information at the courtesy desk. Location to all my destinations was very convenient. Location to Gas station was excellent. I liked the overhang where we could drive up and let passengers out by front door as we experienced a great deal of rain. Very nice breakfast selection. Good Coffee.

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Thank Joann M
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Dear Joann Thank you for the great comments!!! See you the next time you are in Des Moines! Betty

Cottage Grove, United States
Reviewed 31 May 2016

A clean and comfortable room, exceptional service from the front desk crew and a quality, hot breakfast. Don't let the affordable price allow you to think differently....You will be glad you chose this hotel!

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Helpful?
Thank Karey W
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Hi Karey, Thanks for the great comment and for the 5 STARS!!! Betty

Reviewed 29 May 2016 via mobile

As a business traveler,I'm use to the hotels being taken over with kids baseball teams and birthday parties on the week ends. I'm still a business traveler with needs! After 8-10 hrs. driving, a shuttle to a local restaurant would be nice. As a Diamond Elite member trading in hard earned points, it's expected!!!! While the van is setting out...

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Helpful?
Thank P.D. S
Betty C, Manager at Hampton Inn Des Moines-West, responded to this review

Dear P.D. S Thank you for taking the time to fill out your survey, we like to see how our guests enjoyed their stay. I am so sorry about the shuttle not running on weekends, I will revisit that schedule and consider changing the days it is available. Have a great day! Betty

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn® hotel in Des Moines-West is conveniently located in West Des Moines, off of I-80 in West Lakes Office Park. Our Des Moines hotel is near Jordan Creek Town Center. ... more   less 

Additional Information about Hampton Inn Des Moines-West

Address: 7060 Lake Drive, West Des Moines, IA 50266
Region: United States > Iowa > West Des Moines
Price Range: $143 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Des Moines-West 3*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Travelocity, Orbitz, Booking.com, Hotels.com and Priceline so you can book your Hampton Inn Des Moines-West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Des Moines-West Hotel West Des Moines
Hampton Inn West Des Moines
West Des Moines Hampton Inn
Hotel Style:
#1 Business Hotel in West Des Moines
#3 Romantic Hotel in West Des Moines
#4 Family Hotel in West Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Des Moines-West staff and other travellers.
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Washington DC, District of Columbia
Schertz, Texas

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Questions? Get answers from Hampton Inn Des Moines-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor on East Side is quieter.”
 of 5 bubbles dwj2015, 27 Nov 2016 | Read review
“we had a room to the front and it was quiet.”
 of 5 bubbles JovialJohn, 27 Sep 2016 | Read review
“No noise apparent in lower rooms. Highway close by.”
 of 5 bubbles NTXDiver, 11 Aug 2016 | Read review
“Talk to Betty Curry.”
 of 5 bubbles matthewbryan15, 4 Apr 2016 | Read review
“We at We stayed on the top floor, which is the 4th.”
 of 5 bubbles Julester1234, 30 Mar 2016 | Read review
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