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Extended Stay America - Des Moines - West Des Moines

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Traveller (29)
Room & Suite (28)
Dining (8)
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Overview
  • Excellent22%
  • Very good35%
  • Average15%
  • Poor10%
  • Terrible18%
Travellers talk about
“full kitchen”(9 reviews)
“grab and go”(4 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
Offers from Extended Stay America - Des Moines - West Des Moines
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (102)
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All reviewsfull kitchengrab and godaily maid servicesofa bedpleasant stayhy veeone night staycomfortable bedsmuffinsaccommodationsstovedryerlaundryrefrigeratorchain
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11 - 15 of 101 reviews
Reviewed 28 June 2017

The rooms are very nice. Since it is extended stay, you have big room, kitchen, and good size bathroom. $25 pet fee, which I feel is too much, but I didn't ask before I reserved. So, my bad. Grab and go breakfast is not much....More

Thank barkmarber
Response from 00esa, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 29 June 2017

Thank you for the candid review. Although you were pleased with your well-equipped room, we are sorry that you were unhappy with our pet fee and with the breakfast we serve. We do our best to share all of the information about our hotel and...More

Reviewed 24 June 2017 via mobile

We fully enjoyed our stay. We had the family and friends room. 2 double beds and 1 sofa bed fits 2. Kitchen with refrigerator, stove and breakfast nook. Large bathroom and lots of space for six people. Only bad side was breakfast is to go,...More

Thank Kevin S
Response from 00esa, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 24 June 2017

Kevin, thank you for sharing a fabulous review of Extended Stay America - Des Moines - West Des Moines. We are delighted to learn you were impressed with your well-equipped room and had a memorable time with us. I have also shared your feedback with...More

Reviewed 13 June 2017 via mobile

I was in Des Moines and the airport was out of cars and this hotel was close-ish to Hertz. It's not beautiful, but it got the job done. The bed was comfortable and the staff treated me well. They have coffee and snack bars in...More

Thank East-mt
Response from 00esa, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 14 June 2017

Thank you for being our guest. We are glad to know you enjoyed your overall stay and had a restful night’s sleep. It pleases us that you were impressed with our friendly and helpful associates. We appreciate your observation and hope to see you again...More

Reviewed 8 May 2017

Booked on the phone with a 15% off offer that was never given. Even after confirming rate with staff at check in?? Terrible dirty and torn up room. SEE PHOTOS. Clumps of dirt and dust in heater and vents, warped & uneven floors, chunks out...More

Thank dja2213
Response from 00esa, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 9 May 2017

Thank you for your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their lodging needs. We sincerely apologize for the service issues you encountered...More

Reviewed 12 March 2017 via mobile

We were supposed too stay another week but ended up being full General Manager was super rude approached me about a certain policy after another supervisor ok it does not have people skills what so ever, fire alarm went off at night and overnight person...More

Thank grandcanyon82
Response from Manager_11525, Manager at Extended Stay America - Des Moines - West Des MoinesResponded 8 April 2017

Thank you for taking the time to write a review of your stay. I do apologize for the impression you received of my management position. I'm glad I was able to visit with you during your departure process. Please know we focus on providing our...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Details
Price range
USD 70 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 70 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (29)
Room & Suite (28)
Dining (8)
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Room Tips
"If possible pick 2nd floor then you don't have noisy people above you."
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"I had a pet room, which had hardwood floors. Other rooms had carpet."
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"all rooms appear to be excellent"
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"I had a room on the back of the building and it was very quiet."
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