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Sheraton West Des Moines Hotel

353 reviews
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Traveller (53)
Room & Suite (26)
Dining (6)
Overview
  • Excellent23%
  • Very good36%
  • Average25%
  • Poor8%
  • Terrible8%
Travellers talk about
“des moines”(49 reviews)
“spg member”(4 reviews)
“atrium area”(4 reviews)
Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Sheraton West Des Moines Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (353)Write a Review
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All reviewsdes moinesspg memberatrium areafront desk staffstarbucks coffeebreakfast buffetnice hotelan updatelobby barearly checkcomfortable bedfree weightsfitness centerbusiness centerwould stay againwater pressurenice stay
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21 - 25 of 349 reviews
Reviewed 12 April 2017

Stayed because of volleyball tournament. This was the first time at this hotel as I generally stay at 2 1/2 star that include breakfast because the cost is so high to eat breakfast and with some teenage girls and the $12 a piece - added...More

Thank Kim G
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 13 April 2017

Kim, Thank you for taking the time to review our hotel. I am glad that you were able to get into your room early and found several features of the hotel enjoyable. We have shared your feedback with the hotel team to assist us in...More

Reviewed 6 April 2017 via mobile

Have stayed here a couple of times, most recently last week - can't say enough great things about the employees! Very friendly and helpful! From the room service people to Toddy who drove me to my morning meeting (when the cab company was taking too...More

Thank laweber28
Reviewed 1 April 2017

I stayed here for work one day this week. I also stayed at a Sheraton in Madison and in Milwaukee. The club lounge at the Sheraton in West Des Moines was disappointing. Food options were pretty limited. Same with drink options - the only had...More

Thank Europhile83
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 3 April 2017

Europhile83, Thank you for your feedback. We are always looking for ways to improve our services and your comments have been shared with our management team so that action can be taken to improve the overall guest experience. I hope that if your travels bring...More

Reviewed 20 March 2017

Previously stayed here few years ago. This recent stay was second time here. On first impression the hotel still very nice. Lobby area nice atmosphere. Rooms clean and updated. Beds comfortable. Pool and fitness room very nice as well. Couple things not so impressive. I...More

Thank sleestaker
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 22 March 2017

Thank you for your review. We appreciate the feedback as it allows us to improve for you. I sincerely apologize about the issues you experienced while with us. We are currently finishing up a full renovation of the guest rooms and floors that we have...More

Reviewed 19 March 2017

Have stayed at this property more than 30 times in the past 5 years. Recently they have been going through a renovation - and the new beds rock! Issue experienced this week. Showed up without a reservation(new iPhone and SPG APP was not working). I...More

Thank 65N20w
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 22 March 2017

Thank you for your feedback. I can assure you all comments are read and reviewed with the hotel team so that we can use the feedback to improve our services. Thank you for your loyalty and I hope that we will have the opportunity to...More

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13456770
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Airport Transportation
Concierge
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 120 - USD 195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 120 - USD 195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (53)
Room & Suite (26)
Dining (6)
Pool & Beach (1)
Hotel & Grounds (44)
Bathroom (6)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"Stay somewhere else"
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"I would take any room that is away from gym and pool."
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"Ice machines located on floors 8 and 10"
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"There were some minor renovations going on at the hotel. It did not bother us. It was minor."
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