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Sheraton West Des Moines Hotel

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Sheraton West Des Moines Hotel
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330 Reviews from our TripAdvisor Community

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Showing 326: English reviews
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Omaha, NE
Reviewed 1 week ago

Previously stayed here few years ago. This recent stay was second time here. On first impression the hotel still very nice. Lobby area nice atmosphere. Rooms clean and updated. Beds comfortable. Pool and fitness room very nice as well. Couple things not so impressive. I needed ice so followed signs all around third floor but no ice machine found. So...

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Helpful?
Thank sleestaker
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review. We appreciate the feedback as it allows us to improve for you. I sincerely apologize about the issues you experienced while with us. We are currently finishing up a full renovation of the guest rooms and floors that we have been replacing all the ice machines as the cooridors are completed. We are also currently...

Rock Island, Illinois, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017

Got there to check in at 3 but our room was not ready yet so we did have to Wait about 20 minutes. The room was clean and orderly. Wedding reception was very nice and workers were nice too. Food at reception was good and I would recommend it . Will probably stay there again if I am in need...

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Helpful?
Thank Phyll W
About Hotel's Favourite Review
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Phyll - Thank you for taking the time to review our hotel. I am thrilled to hear that you enjoyed the wedding reception that you were here in the hotel to attend. Our team works very hard to insure that the food is of the highest quality and that the service is timely and friendly. I do apologize that the...

Chicago, Illinois
Reviewed 1 week ago

Have stayed at this property more than 30 times in the past 5 years. Recently they have been going through a renovation - and the new beds rock! Issue experienced this week. Showed up without a reservation(new iPhone and SPG APP was not working). I asked front desk staff for a room. Starwood online showed a rate of $83. Front...

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Helpful?
Thank 65N20w
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback. I can assure you all comments are read and reviewed with the hotel team so that we can use the feedback to improve our services. Thank you for your loyalty and I hope that we will have the opportunity to host you again soon.

Minneapolis, Minnesota
Reviewed 1 week ago via mobile

The hotel was completely updated with brand new modern carpet, furniture, countertops etc It's a beautiful hotel!! Very pleasantly surprised. I will stay here again, though I was irritated to have to pay for wifi. In my extensive travel for work in the past two years I have never had to pay for wifi.

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Helpful?
Thank Rchm36
Cedar Falls, IA
Reviewed 4 weeks ago

Went there for two nights for a convention. The rooms are nice and it is a very clean property. The reasoning for only an average rating is it is not great for a convention crowd. The bar is extremely small and closes early on certain nights. Also the food served for the convention was not good at all. If they...

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Helpful?
1Thank exacta123
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

exacta123, Thank you for sharing your feedback. I am sorry to learn we did not meet all of your needs during yoru stay with us. We will be sharing your comments with the proper departments in the hotel in order to work to improve our services to all. I hope that if your travels bring you back to West Des...

Florida
Reviewed 4 weeks ago

We checked in at Sheraton during a major blizzard, after considering other less than stellar options in West Des Moines. The outside looks dated, but the interior is stunning, with a huge central solarium restaurant open all the way to the 10th floor ceiling. You can look out over the view from the open hallways on every floor. Children were...

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Thank FancyFree55
Reviewed 20 February 2017 via mobile

I booked my room and paid in advance. Stayed 1 night, checked out the next morning. My stay itself was fine, besides the construction and renovation noise, which I was advised of upon check in. But I feel I should have been told at booking as I would have chose a different hotel. How that I have been home and...

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1Thank Desiree R
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately.

Atlanta, Georgia
Reviewed 15 February 2017

It was bad enough that a couple of hours into some much needed sleep after flying a plan all night that construction noise made sleep impossible. I didn't even get upset when it became clear that the construction the clerk insisted was limited to the second floor was actually around the corner from my room on the 9th floor. It...

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1Thank TripMember021720171
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

I apologize that any noise associated with our renovations disrupted your stay. We have done our best to communicate that work would be taking place in the hotel between 9 am and 6 pm that could cause disruption through our web site and all email confirmations. I can assure you that no renovation noise or work was being completed at...

Dubuque, IA
Reviewed 11 February 2017 via mobile

The Sheraton is going thru some room and area upgrades. Don't let that stop your stay. Rooms are being refinished and bar area to follow. My convention was great and the service very good. The rooms were very clean and the beds great. Ample parking and excellent near by restaurants.

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Helpful?
Thank Goodscout
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback. I'm glad that you found the service to be very good during your stay. We are very excited about the updates and upgrades that we have been able to complete in the hotel as we've renovated our rooms. We hope to continue to make improvements to enhance your experience when staying with us.

Saint Joseph, Missouri
Reviewed 8 February 2017

The first thing brought to my attention was the extremely fresh smell of the room when I entered. It was the freshest smelling room I have ever experienced in a hotel. This hotel was also pet friendly, which is great! The rooms are not small but they are not big either. It would have been great if they could have...

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Helpful?
Thank Liderien
Chris S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your kind words about our hotel. We are very glad you enjoyed your stay and have passed on your ocmments about the freshness of the room to the housekeeping team. I hope that when your travels bring you back to Des Moines that we'll have the opportunity to host you again.

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th Street, West Des Moines, IA 50266
Region: United States > Iowa > West Des Moines
Price Range: $135 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
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Questions & Answers

Questions? Get answers from Sheraton West Des Moines Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ice machines located on floors 8 and 10”
 of 5 bubbles sleestaker, 19 Mar 2017 | Read review
“There were some minor renovations going on at the hotel. It did not bother us. It was minor.”
 of 5 bubbles sixthcents, 3 Feb 2017 | Read review
“Nice place”
 of 5 bubbles PhyllW, 1 Jan 2017 | Read review
“The rooms with the King size beds are a good size.”
 of 5 bubbles 71allga, 6 Nov 2016 | Read review
“I always like a room with a lot of light!!!”
 of 5 bubbles 4JMP, 3 Sep 2016 | Read review
5 of 5