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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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189 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Newton, Iowa
Reviewed 1 week ago

My wife stayed this last weekend Friday and Saturday night. We could not have been more impressed. The interior of the lobby was fantastic, and the staff were beyond helpful. Our room was immaculate and the bed was incredibly comfortable. Friday night we ate at the restaurant in the hotel (Johnny's Italian Steakhouse). The food was incredible! The pool/hot tub...

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Helpful?
Thank kellybennett2016
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear kellybennett2016, Thank you so much for the incredible 5 star review! We are absolutely delighted to hear how we exceeded your expectations from the moment you stepped foot in the lobby, to your dining experience at Johnny's Italian Steakhouse! We love to receive feedback such as yours. It's so valuable to us as a growing company. We appreciate all...

Osborn, Missouri
Reviewed 1 week ago

Great weekend from check in to check out. Staff was great room beautiful and very clean restaurant was very good and location was perfect shopping and restaurants in walking distance. I would stay again.

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Helpful?
Thank sherrybbauer
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear sherrybbauer, Thank you so much for taking the time to submit a review of our hotel and our property on TripAdvisor! We truly appreciate your feedback and love hearing how we made an impact on your stay. We will look forward to seeing you again when ever your travels bring you back to West Des Moines. Thanks again!

Reviewed 3 weeks ago

This was a great hotel, wonderful check in, and Great bar area. The food is really good. The room was large and clean and the beds were very comfy. The area is close to the freeway and has a bunch of shops and things around it. very convenient

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Helpful?
1Thank Jppotting
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Jppotting, Thank you so much for taking the time to submit a review of our hotel and our property. We appreciate the feedback you provided and we are delighted to hear how wonderful your stay was. I will make sure to share you kind comments with the Johnny's team members. We hope to see you soon and thanks again!

Ludington, Michigan
Reviewed 12 January 2017

I was in process of moving from West Des Moines, so never really stayed at a hotel here, but my home was so torn up from packing and moving, I had to stay somewhere, so I chose HI Express. This was a great choice! The place is super quiet, clean and has an excellent restaurant right in the hotel! I...

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Helpful?
Thank David W
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear David W, Thank you so much for the outstanding 5 star review you gave our full-service Holiday Inn and Johnny's Italian Steakhouse! We are so pleased to hear about how delighted you were with our hot tub and complimentary fresh brewed coffee. We hope you stop by and stay with us again! Thank you!

Singapore
Reviewed 16 December 2016

Big rooms, clean and complete with basic necessities like hair dryer, iron board, coffee machines and toiletries items. There is free shutter van pick up from hotel and to Jordan Creek shopping center.

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Helpful?
Thank SiokBeeTeh
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear SiokBeeTeh, Thank you so much for taking the time to leave us a review on TripAdvisor. We value your feedback and are very pleased to hear about your stay with us. We truly hope to serve your needs again in the near future. Thanks again!

Reviewed 28 November 2016 via mobile

I went here for a wedding... it was surprisingly nice. I haven't been to a holiday inn in a long time due to past experiences. However I came in for a wedding and this was where the reception was held. The lobby is gorgeous and rooms very nice and well appointed. Bed is super comfy. Just a walk in shower...

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Helpful?
Thank Demetrius C
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Demetrius C., Thank you so much for taking the time to review or hotel and the property on TripAdvisor! We love receiving feedback such as yours! It's always wonderful hearing how we went above and beyond someone's expectations and made their stay with us a truly magnificent one! We will surely look forward to serving your needs in the...

Reviewed 3 November 2016 via mobile

I have been there one week in October, the hotel is nearby Jordan Creek Mall (10 minutes walking distance). Room very comfortable, king size bed. Excellent breakfast. Employees very kind, made me feel at home.

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Helpful?
Thank Vittorio M
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to submit a review of our hotel and the property! Your feedback is very important to us and I will make sure to share yours with our team members. We will look forward to serving your needs again in the future.

Detroit
Reviewed 9 October 2016 via mobile

If you've been to West Des Moines anytime in the past couple years you know that it is a breeding ground for mid-size business traveler hotels. Seems like a new one pops up every 6 months. With all the new options why should you stay here? The short answer is that you shouldn't. Other options are closer to the many...

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Helpful?
Thank mhweintraub
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to submit a review of our hotel, mhweintraub. I am sorry you feel so poorly about your last visit and I would like to ensure you are satisfied with the outcome. I will leave my contact information at the close of this message and I would appreciate you emailing me to discuss this further....

Reviewed 5 October 2016 via mobile

Stinky halls smell like body odor & very dirty carpets in hall. Nice people at check in. Our toilet was broken (wouldn't flush) when we checked but but my husband fixed it!😜 Bad coffee in room. Nice hot whirlpool which we enjoyed 1 night. Comfy bed & pillow selection. Overall OK.

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Helpful?
Thank Susan S
Management response:

Thank you for taking the time to provide your feedback about your stay. I apologize and regret that your experience was not up to our normal standards. We will be sure to use your feedback to continue to make improvments. I hope you will allow us the opportunity to provide you with an exceptional stay during your next visit to...

Scottsdale, Arizona
Reviewed 2 October 2016 via mobile

I am a VP of hospitality and I have high standards as is also what I expect from my staff. This hotel will not disappoint. From the moment I got off the plane the hotel shuttle was waiting for me. Mark was a very nice guy who made easy conversation. The two front desk employees Michael and Austin were busy...

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Helpful?
Thank mzona18
Management response:

Thank you so much for your kind words and for taking the time to provide such a thoughtful review! We take great pride in the level of service we provide and I will be sure to share your comments with our team! I'm glad you were able to enjoy Johnny's Italian Steakhouse during your stay too. We're very fortunate to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
New Des Moines, Iowa hotel offers comfort and convenience Our newly built Holiday Inn Hotel & Suites in Des Moines offers business and leisure travelers a comfortable stay with premium amenities at an affordable cost. This hotel is near the Des Moines International Airport (DSM) and conveniently situated off Interstate 35, making our choice Des Moines, Iowa accommodations perfectly located for all types of travelers. Corporate travelers can benefit from the close proximity of our Des Moines hotel to many nearby businesses, including Wells Fargo, Principle Financial, the Farm Bureau and Pioneer Dupont. Our hotel features four flexible meeting rooms that can be arranged in eight different styles to accommodate any corporate event. Our non smoking Des Moines hotel offers easy access to many of Iowa's best attractions, including the Living History Farm, Wells Fargo Arena, Adventureland Theme Park and the Prairie Meadows Racetrack & Casino. Valley Junction, Des Moines Art Center and Big Creek Lake are also near our location. While lodging in Des Moines, Iowa, hotel guests can take advantage of the special amenities that our family friendly accommodations have to offer, including an indoor pool, a convenience store and our own restaurant, Johnny's Italian Steakhouse. This steakhouse serves breakfast, lunch and dinner. Be our guest at Holiday Inn and enjoy our great Des Moines hotel room deals. ... more   less 

Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Address: 6075 Mills Civic Pkwy, West Des Moines, IA 50266-8319
Region: United States > Iowa > West Des Moines
Price Range: $159 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites West Des Moines-Jordan Creek 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites West Des Moines-Jordan Creek
West Des Moines Holiday Inn
Hotel Style:
#5 Business Hotel in West Des Moines
#5 Romantic Hotel in West Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and other travellers.
1 question
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Des Moines, Iowa
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you eat at the restaurant at least once!!!”
 of 5 bubbles kellybennett2016, 13 Feb 2017 | Read review
“Nothing particular to worry about in my opinion.”
 of 5 bubbles SiokBeeTeh, 16 Dec 2016 | Read review
“Always opt for top floor for most quiet stay”
 of 5 bubbles ODtravelers, 22 Mar 2016 | Read review
“The hotel is in the middle of great shopping and eateries.”
 of 5 bubbles DouglasM345, 15 Mar 2016 | Read review
“Request room above 4th floor to enjoy better view of surrounding Jordan Creek Towne Center.”
 of 5 bubbles T9791UDkimberlym, 5 Dec 2015 | Read review
5 of 5