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Residence Inn Des Moines West at Jordan Creek Town Center

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Residence Inn Des Moines West at Jordan Creek Town Center
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173 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Englewood
Reviewed 1 week ago via mobile

Very clean and nicely run hotel. It is in a great location with plenty of restaurants within walking distance. The staff was very helpful and informative in all the questions that we threw at them. Will stay again if in the area.

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Helpful?
Thank Brian G
Nocona M, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

Brian, Thank you for sharing your recent experience. We couldn't be more excited to hear that our staff took care of all your needs and questions. We look forward to helping you again!

Reviewed 2 weeks ago via mobile

All the usual things one expects, clean, friendly and such. Location is right in the enormous Jordan Creek shopping complex, a plus or minus depending on your outlook. Room layout was great, an L shape that allowed activities while not waking any sleepers. A good choice for a destination stay or an overnight on the way to somewhere else on...

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Helpful?
Thank rick p
Nocona M, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

Rick, Thank you for sharing your experience. We take pride in not only meeting your expectations, but in exceeding them. We are glad to hear you found our layout great and enjoyed your stay. We hope to welcome you back in the future.

Astoria, New York
Reviewed 3 weeks ago

We were here for 2 weeks. The hotel was convenient to our work and shopping. The staff here were so friendly and very helpful. They did everything they could to make us feel at home (loved the plants!!). They have a breakfast bar in the mornings. Some evenings they have food and wine. The public areas were always clean and...

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Helpful?
Thank SharonDC
Nocona M, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

Thank you for sharing your experience. We were delighted to be your home away from home! And if your travels bring you back to Des Moines, we look forward to welcoming you!

Vernon Hills, Illinois
Reviewed 29 October 2016 via mobile

Of all the hotels I have stayed at this is the at the top of the list. The manager, Asst manager. (Ali) sales manager, operations manager (Tammy), desk girls, (Melissa and all others all made me feel like I was one of the family. Extremely clean, great service great location. I could name them all By first name. If I...

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Helpful?
Thank Bill W
Nocona M, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

Thank you. It was our pleasure to meet you. We look forward to your return!

Chicago, Illinois
Reviewed 18 October 2016

Stopped here on my way to Omaha. Very easy location to get too right off Interstate 80.Room was very clean and comfortable. Breakfast was one of the better breakfasts as the eggs were tasty and not rubbery.

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Helpful?
Thank Philip G
Nocona M, Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

We are glad you stopped to rest with us. Thank you for staying, and thank you for sharing your experience. We would be happy to make breakfast for you the next time you are passing through.

Reviewed 12 October 2016

Came to Des Moines for my wife's birthday and was impressed by this hotel. Rooms were clean, and good sized. The outside courtyard was beautiful. Check in/out was easy, and staff was very friendly. We also like the area surrounding the hotel and enjoyed that it was near the mall and several bars/ resteraunts.

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Helpful?
Thank Ben B
Nocona M, General Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

We are honored that your chose the Residence Inn at Jordan Creek Town Center for your celebration! I couldn't be more pleased to hear how impressed you were with our hotel. Our staff enjoys creating memorable experiences for our guests, I will be sure to share your comments with the team. We hope you choose to stay with us the...

Mastic, New York
Reviewed 29 September 2016 via mobile

Nice lobby and very comfortable room. This is one of the more active hotel properties I've been to, with a nice outdoor space with a fire pit, seating and a wiffle ball net. Each night I have been here there have been folks out taking advantage of these amenities. The hotel is also situated within walking distance of a restaurant...

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Helpful?
Thank Greg P
Nocona M, General Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

Thank you for sharing your experience. Located in the middle of the Jordan Creek Town Center has proved to by very convenient to our guests. I am glad to hear that you enjoyed your stay with us. We hope to see you in the future.

Raleigh, North Carolina, United States
Reviewed 23 September 2016 via mobile

Pros: Great location, very clean, nice amenities (super soft extra large towels, internet TV, good breakfast, social activities). Cons: Given a 1st floor room by the elevator that reeked of smoke....all opposite of what is requested in my profile and pilling sheets that were pretty asuncomfortable. All in all I'd stay again.

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Helpful?
Thank TeenaGrace
Nocona M, General Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

Dear Traveler, While I am delighted to hear that you will be back I am disappointed to hear we did not meet all expectations. Pilling sheets are definitely not comfortable to sleep on and not acceptable. I am sorry to hear that is what you found, I will be going over standards with both laundry and housekeeping staff so that...

Naperville, Illinois
Reviewed 21 August 2016 via mobile

The hotel is situated within the Jordan Creek Town Center. An outdoor walkway connects to movie theaters, restaurants and stores all within a short walk. Pet friendly but no disruptions from barking dogs. Relaxing common area with fire pit, gazebo, grill and lots of outdoor seating. Pool is indoors and small. Room was clean and spacious. The only negative--the bed...

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Helpful?
1Thank loimln
Nocona M, General Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

Thank you for your feedback.

Reviewed 21 August 2016 via mobile

Our family planned a back to school shopping trip to Des Moines earlier in the month, I booked the trip through the Marriott app, the best price was for $189.00 with an advanced purchase so I booked it. The day of check in I noticed that the price of the same room had dropped to $151.00 a night. I was...

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Helpful?
1Thank Matt H
Nocona M, General Manager at Residence Inn Des Moines West at Jordan Creek Town Center, responded to this review

Dear Matt H I am so happy and proud to hear that my staff turned a negative experience into a positive experience, thank you for sharing. We look forward to your return!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
The NEW Des Moines West Residence Inn by Marriott at Jordan Creek Town Center offers all that the business, leisure, and those relocating are seeking. Located minutes away from the headquarters of Wells Fargo, the downtown financial district, and Des Moines International Airport. Our visitors have access to many local attractions including the Iowa Events Center/Wells Fargo Arena, Science and Botanical Center, and Des Moines Civic Center to name a few. Here you will also find shopping, lakeside restaurants, running trails, and an outdoor amphitheater for enjoying concerts and other activities all within walking distance. As the leader in extended stay lodging, our homelike surroundings invite you to relax, and our community atmosphere will make you feel welcome. ... more   less 

Additional Information about Residence Inn Des Moines West at Jordan Creek Town Center

Address: 160 S Jordan Creek Pkwy, West Des Moines, IA 50266-8138 (Formerly Residence Inn Des Moines West)
Region: United States > Iowa > West Des Moines
Price Range: $174 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Des Moines West at Jordan Creek Town Center 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Residence Inn Des Moines West Hotel West Des Moines
Residence Inn West Des Moines
West Des Moines Residence Inn
Hotel Style:
#1 Family Hotel in West Des Moines
#6 Business Hotel in West Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Des Moines West at Jordan Creek Town Center staff and other travellers.
1 question
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Johnston, Iowa

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Questions? Get answers from Residence Inn Des Moines West at Jordan Creek Town Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner 2 bedroom suites have a fireplace”
 of 5 bubbles SharonDC, 29 Jan 2017 | Read review
“Ask for a room with a whirlpool tub.”
 of 5 bubbles philipg7, 17 Oct 2016 | Read review
“Two bedroom suites are typically on the top floor which is quieter we have found.”
 of 5 bubbles 982christopherm, 19 Aug 2016 | Read review
“All the rooms here are wonderful.”
  • Beautiful view from the room.
 of 5 bubbles 450sonyat, 19 Apr 2016 | Read review
“3rd or 4th floor Rooms”
 of 5 bubbles Hunk_79, 27 Nov 2015 | Read review
5 of 5