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Courtyard Des Moines West/Jordan Creek

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Courtyard Des Moines West\/Jordan Creek
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143 Reviews from our TripAdvisor Community

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Showing 142: English reviews
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Reviewed yesterday NEWvia mobile

It's 2017 and this Courtyard Marriott does not offer high definition TV service in the rooms. Seriously??? Not a huge fan of Courtyards because they don't give complimentary coffee, at all. But had to canx my reservation as soon as I turned the tv on. Went to Hilton Garden Inn up the street!

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Helpful?
Thank Craig h
Reviewed 3 weeks ago

We stayed at the Wes Des Moines Courtyard over the holidays while visiting family. The room was large and nice. During our one night stay, one of our children was sick to their stomach and ended up vomiting. We cleaned everything up the best we could. We put the soiled linens in the tub to protect carpet and cleaned everything...

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Helpful?
Thank Kelly H
Management response:

Kelly, Thank you for the review and for bringing this to my attention. I wasn't aware of this situation until now. I had the opportunity to discuss this with my front desk team and I will be removing these charges from your card. Secret or mysterious charges are not the way that we conduct business. I apologize for the lack...

Minnesota
Reviewed 15 December 2016 via mobile

Typical Courtyard we all come to expect. They are working on renovations on some of the rooms. Looked like the whole 3rd floor was getting an overhaul. We got a renovated room on the 4th floor. It was fantastic. The little sitting area with the cool contemporary couch was a nice touch. The beds were super comfy. Black out shades...

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Helpful?
Thank Emm05
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review. We are delighted to hear that you had a really great stay and were able to enjoy one of our newly renovated rooms! We appreciate your feedback and look forward to seeing you again. Have a Great Day! Amy Trostle

Lafayette, Indiana
Reviewed 10 December 2016 via mobile

We came in late on Friday night and will be staying through Sunday. We went down to the bar Friday evening and it was nice. There is a Starbucks here and they also serve breakfast off of a menu. The room is nice and dark which is how I like it and the beds are very comfortable. I would have...

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Helpful?
Thank dss11460
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are pleased that you enjoyed your stay with us during your girls trip. We are sorry to hear that your room was missing a hairdryer, we typically provide one hanging in the room closet. Thank you for your review and we look forward to seeing you again. Have a Great Day! Amy Trostle

Nashville, Tennessee
Reviewed 6 December 2016

Everything you'd expect in a good Courtyard. Everything in order and clean. Plus, all the staff were very friendly. In particular, Dawn is a rock star. I was only in town for one night, for a business meeting. Although I travel a lot for work, it was my first time ever in Des Moines. The guys at thee West Des...

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Helpful?
Thank Bart H
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review. We are pleased to hear that you enjoyed your stay with us and your first visit to West Des Moines. We appreciate you sharing your experience with fellow travelers and hope to see you again when you are in the area. Have a Great Day! Amy Trostle

Sioux Falls, South Dakota
Reviewed 14 October 2016 via mobile

Great hotel, great location. Beautifully furnished and easy access. Only complaint is no complementary breakfast. The price per night would lend you to assume there would be breakfast. Nice lobby with a small coffee and drink bar. Would definitely consider staying here again.

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Helpful?
Thank HuskerAlum1997
Management response:

Thank you so much for your review! I'm so happy that you enjoyed your stay! I hope to see you again in the near future! -Bryan Easter General Manager

Dickinson, North Dakota
Reviewed 24 September 2016

I don't usually stay at Courtyards. ( They tend to be on the high $$ side then what I like too). Staff was efficient and knowledgeable. Parking was good, room was clean and pretty up today, Lobby was Wow. You can tell it is an older hotel but it was clean and pretty up today. It was busy but the...

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Helpful?
Thank Weiserheiser
Management response:

Thank you for your review of our hotel. We are delighted to hear that our team took great care of you and look forward to seeing you again when you are in town. Bryan Easter General Manager

San Antonio, Texas
Reviewed 14 September 2016

This review is leaving somewhat of a disappointment with my recent experiences here. I stayed 11 nights and then turned around and stayed another 2 nights the following week. My biggest disappointment is that the rooms are not being cleaned to an "American Marriott" standard in opinion, and for that reason and that reason alone I will not revisit for...

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Helpful?
Thank RetiredArmyRANGER
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review of our hotel. We are sorry to hear that your recent stay with us was a disappointment. We appreciate your honest feedback and have shared it with our housekeeping department to better focus on where we can make improvements. Have a Great Day! Amy Trostle

Saginaw, Michigan
Reviewed 10 September 2016

We were able to use their conference rooms for meetings with our customer. They provided speaker phones, projectors, room prep, and refreshments. Support of people like Dawn and Gretchen, made the stay PERFECT! I am looking forward to staying with them again when I am back in town. - El Conquistador

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Thank me2239
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review of our hotel. We are delighted to hear that our team took great care of you and look forward to seeing you again when you are in town. Have a Great Day! Amy Trostle

Birmingham, Michigan
Reviewed 1 September 2016

The rooms were clean and quiet - got a good night's sleep. The hotel has been recently updated. The reception staff was extremely pleasant, friendly and helpful. Couldn't have asked for more. Just across the street is a restaurant, Firebirds, which offers good food, including some reasonably healthy dishes which are hard to find when you are on the road....

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1Thank cmazzori
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are delighted to hear that you had a fantastic stay with us. Thank you for sharing your experience and for the recommendation. We look forward to seeing you again when you are in the area. Have a Great Day! Amy Trostle

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Whether traveling for business or pleasure, the Jordan Creek Courtyard by Marriott(R) in West Des Moines makes all of your travels successful by providing exactly what you need. From spacious, thoughtful guest rooms to our Refreshing Business lobby design featuring The Bistro-Eat. Drink & Connect. ... more   less 

Additional Information about Courtyard Des Moines West/Jordan Creek

Address: 410 S 68th St, West Des Moines, IA 50266-8312
Region: United States > Iowa > West Des Moines
Price Range: $152 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Des Moines West/Jordan Creek 3*
Number of rooms: 98
Reservation Options:
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Hotel Style:
#3 Family Hotel in West Des Moines
#7 Business Hotel in West Des Moines
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Questions & Answers

Questions? Get answers from Courtyard Des Moines West/Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably all rooms are good - I stayed on the 4th floor - elevator was prompt.”
 of 5 bubbles 50Cal2015, 23 Aug 2016 | Read review
“I would ask for one on the 4th floor”
 of 5 bubbles 876heatherr, 21 Mar 2016 | Read review
“First floor room near exit door can hear entering and exiting from hotel”
 of 5 bubbles PRH89, 24 Feb 2016 | Read review
“Get the two room suites... it is well worth it!!”
  • Sometimes it's the little things that make the biggest impact!!!
 of 5 bubbles Wolka2004, 14 Feb 2016 | Read review
“very clean spacious rooms”
 of 5 bubbles happytravelerIowa, 29 Jan 2016 | Read review
5 of 5