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Extended Stay America - Des Moines - Urbandale

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Room & Suite (15)
Dining (1)
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Overview
  • Excellent29%
  • Very good18%
  • Average19%
  • Poor21%
  • Terrible13%
Travellers talk about
“des moines”(12 reviews)
“air fresheners”(2 reviews)
“room was clean”(8 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (92)
There are newer reviews for Extended Stay America - Des Moines - Urbandale
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All reviewsdes moinesair freshenersroom was cleanoatmealon linethe general managerstaff was friendlygreat place to stayesamotelfreewaymicrowavedeskvendingodorlinens
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31 - 35 of 92 reviews
Reviewed 28 August 2015

We booked our stay through Priceline as an Express Deal - so we didn't get to choose the hotel. After booking and then reading reviews, I was very leery of staying here. We booked non-smoking rooms and got non-smoking rooms. The rooms were clean. There...More

Thank John O
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 15 September 2015

I appreciate you taking the time to write a review of your experience with us. I am pleased to read your remarks about the cleanliness of our room; however, I apologize that our amenities were not to your expectations. In response to your feedback, I...More

Reviewed 1 July 2015

We stayed there to take a break from the long journey. It is an OK place if you are used to extended stay. There is a kitchenette which we found it to be useful because the location is not great to go out and eat....More

Thank Espi52
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 17 July 2015

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with the full size kitchenette in your room. Thank you again for your kind words. The staff and I would love to provide you with another...More

Reviewed 31 May 2015

Stayed here while in town for one night for business. We had to wait for over a half hour for someone to get to the front desk to check us in and at night there is no one and I mean no one at the...More

Thank wpierce3
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 11 June 2015

Your review for our hotel was recently brought to my attention. The situation you described regarding the long wait to check-in is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have talked to our...More

Reviewed 29 May 2015

Terrible place to stay. No room service. I had to take my dirty towels to the front desk to get fresh towels. There were spider webs in the corners of the room and ants in the room. The one chair in the room had a...More

Thank joecool11
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 11 June 2015

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to hear about the cleanliness issues you experienced. Please accept my apology. Your comments were reviewed by the staff, and we will make sure your...More

Reviewed 24 May 2015 via mobile

First time booking this hotel. Went through Hotwire which was my first mistake. The front desk staff were apathetic and the lobby carried a faint unrecognizable stench. In a classic bait and switch, we were placed in a smoking room after requesting a non-smoking. The...More

Thank RamblinTrav
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 27 May 2015

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that your stay did not meet our company’s high standards. In response to your feedback, we will do our best to honor all room...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 84 - USD 136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 84 - USD 136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (23)
Room & Suite (15)
Dining (1)
Questions & Answers
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Bailey M
11 February 2015|
AnswerShow all 2 answers
Response from Sandra P | Reviewed this property |
They said 18, but call and see what you need for a deposit.
0
Votes
Room Tips
"There are no good rooms in this hotel."
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"Great price for over week stay there lots construction workers there."
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"Stay somewhere else"
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"226 was ours and very good."
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