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All reviewsmercy hospitalstay at holiday innsthe shuttle driverconvention centerwedding receptionwells fargo arenaonsite restaurantpleasant staybed and pillowsfree shuttlenice lobbylobby areaan older propertyroom was clean and comfortableroom was largestaff was friendlydowntown
We were in town for a show and everything went well. We didn't spend a lot of time at the hotel so I can't speak to amenities or anything of that nature but their 2 room suite was amazing and made for a great nightcap.
My husband and I stayed the night here following a concert at Wells Fargo. The employees were very friendly and the shuttle service was fantastic. However, the room left much to be desirable. We were given a room on the second floor, directly next to...More
Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines DowntownResponded 15 June 2017
Thank you for your stay and for taking the time to share your experience with us. We are delighted to read that you appreciated our staff and shuttle service. However, I am sorry to read that you did not entirely enjoy your stay...More
After a long day of travel we found out our reservation was cancelled at our convention hotel and they were fully booked so they sent us here to the Holiday Inn. Completely stressed out Matt made us feel very welcome and the bartenders put a...More
Bad drinks, sloooow service and terrible food. The beer was good but they didn't bottle it. The whole hotel needs a remake. Keep your money in your pocket when it comes to the bar and food here. I had a Ruben sandwich. It sat for...More
Thank Peter P
Response from IHGService, Guest Relations Manager at Holiday Inn Des Moines DowntownResponded 8 June 2017
Hello Peter P!
Thank you for your feedback regarding your stay at Holiday Inn Des Moines Downtown - Mercy Area. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm sorry we fell below your expectation regarding service...More
It is a standard Holiday Inn, clean, friendly and with comfortable pillows. It can get a little tricky going west. If you miss 6th Ave, 7th ave is one way- the wrong way- and the only option is to get on the expressway. Not a...More