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Holiday Inn Hotel & Suites Des Moines - Northwest

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Holiday Inn Hotel & Suites Des Moines - Northwest
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133 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Des Moines - Northwest
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Showing 133: English reviews
Clinton, Iowa, United States
Reviewed 12 August 2015

Was out there for convention. The rooms were fine. Bennigans was clean and food good. Staff showed no concern when carpet ramp got wet do to water leak. They was told about it but did nothing. My husband walk down on it and slipped when he stepped on marble floor. He hurt his knee. There was concern towards him. No...

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Helpful?
Thank Cindy Y
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear Cindy Y Thanks very much for posting your comments. I was pleased that you found the hotel to be clean and comfortable and you enjoyed dining in Bennigans. In so far as the issue in Bennigan's our adjusters have contacted you and are in the process of reviewing. Any further questions about that issue need to be directed to...

Milford, New Jersey
Reviewed 11 August 2015

Definitely an older hotel that has undergone extensive remodeling. Good location, great staff and room was nice. Has a Bennigan's attached, which was a godsend after a 13 hour day on the road. Will consider staying there again.

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1Thank DAKC
Reviewed 29 July 2015

Nice clean, quiet room. Small fridge, but accommodating overall. Typical Holiday Inn experience that results in a friendly staff, clean atmosphere, and comfy bed. The Bennigan's attached to the hotel was a nice alternative to going out for dinner in a storm also.

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1Thank Jake P
Osage, Iowa
Reviewed 27 July 2015

Older hotel that has been remodeled. Beds were comfortable and nice bedding..white which I love..you know it's clean! Well stocked with plenty of towels. Dirty light switch in bathroom, hole in wall, funky smell on the 5th floor. Something gross and sticky on the carpet, our shoes kept sticking to it. Loud something on the 5th floor..perhaps air conditioner?..I'm not...

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Helpful?
1Thank DanielleNShane
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Thank you very much for posting your comments. We appreciate and value all feedback. I am very pleased that you liked our remodel and found the hotel clean and comfortable. Yes we have recently undergone an extensive remodel and all of our guest rooms, corridors and public spaces have been 100% redone. We do have rooftop exhaust fans for the...

Mackinaw, Illinois
Reviewed 3 July 2015 via mobile

Loved the hotel. Room was recently renovated, elevators in need of updating. Bennigans Restaurant attached to hotel was excellent. Hadn't been to one in years and they didn't disappoint. Complimentary morning coffee available in the business center. Odd location but it worked. Will seek out this location on our next visit to Des Moines. Staff was very friendly and efficient!

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1Thank Skip L
West Saint Paul, Minnesota
Reviewed 15 June 2015 via mobile

We found this to be a very nice, comfortable, & clean hotel. The staff was very friendly and attentive. This doesn't surprise us as we usually find the IHG hotels above average. Would have preferred the complimentary breakfast instead of a discount at the nearby Brennighan's Restaurant. Overall we would recommend this hotel for a restful nights sleep.

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2Thank Kathleen E
Boulder, Colorado
Reviewed 13 June 2015

Decently clean and updated, but far from great. The WiFi is lousy but at least the rooms have USB ports which is handy. TV's are newer but programming is mediocre. Sliding glass doors/mini-balcony access is locked, which make the rooms stuffy, and the AC/Heat unit is annoying like most cheaper hotels - on and off all night making sleeping and...

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Helpful?
1Thank AEZ22
MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - Northwest, responded to this review

Dear AEZ22, Thank you kindly for taking the time to post your comments. We look forward to feeback from our guests and find it most helpful. I am pleased you found the rooms clean and enjoyed the full room renovation which we recently completed in all of our rooms and suites; and especially enjoyed the easy access to the USB...

Coventry, Rhode Island
Reviewed 6 June 2015

this is a very nice hotel with a great,caring staff. The restaurant is very good and a nice bar area. Not a long wait for check in and automatic check out was very helpful. the rooms were well kept and very clean. bathrooms were very good and the beds were comfy

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Thank Barry N
Reviewed 16 May 2015

Checked in with a very pleasant front desk crowd dealing with many people registering for a convention, and despite the amount of people, it was very quick and painless. The room was very clean and nice. We had a suite on the fifth floor and never heard a neighbor or had a problem. They offered a shuttle service to anywhere...

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Thank carla k
Columbia
Reviewed 11 May 2015

First impression was that the lobby is showing it's age, slight grubby carpet - that sort of thing. However, at check-in we were welcomed by very friendly staff without fuss. The room itself was a pleasant surprise as it looked like it has recently been refurbished with all new furniture. The beds were comfortable and pillows super as usual with...

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1Thank uporoff

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Hotel & Suites Des Moines - Northwest is located in the heart of Iowa, 1/2 block from Interstates 80/35 and Merle Hay Road in the Des Moines suburbs of Johnston and Urbandale. Within minutes of corporate locations such as John Deere Credit, Pioneer Hi-Bred, Iowa Public Television and Camp Dodge. Enjoy our indoor pool, hot tub and recreation area until midnight! Nearly 200 guestrooms and suites feature quilt-top mattresses, triple sheets and pillow menu. Executive-class suites are offered in several styles, from Junior Kings to the stunning Presidential Whirlpool with Rosewood conference table, bar and entertainment center. Hotel offers over 12,000 square feet of conference space, including 18 breakout meeting rooms. Meet in the elegant Iowa Boardroom or the Heartland Ballroom, which can accommodate up to 600 guests. From technical assistance and creative menu planning, to just a bit of reassurance, our meeting professionals can assist with the planning of your next best event! Enjoy complimentary High-Speed Wireless Internet service anywhere in the Hotel or restaurant. Local guests enjoy the extensive menu and friendly Irish hospitality of our Bennigan's restaurant. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Des Moines - Northwest

Address: 4800 Merle Hay Road, Des Moines, IA 50322
Region: United States > Iowa > Des Moines
Price Range: $151 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Des Moines - Northwest 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Des Moines - Northwest
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Hotel & Suites Des Moines - Northwest Iowa
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and other travellers.
2 questions
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Warsaw, Indiana

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Questions? Get answers from Holiday Inn Hotel & Suites Des Moines - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reservations insure quick check in”
 of 5 bubbles yoshih853, 16 Mar 2017 | Read review
“great paring in the back. very safe area of town”
 of 5 bubbles ChrisG00, 10 Feb 2017 | Read review
“This property is attached to a Bennigan's restaurant and has a pool and workout area...”
 of 5 bubbles billw168, 1 Feb 2017 | Read review
“The pool and hot tub area is very relaxing”
 of 5 bubbles cynderl2017, 23 Jan 2017 | Read review
“Ask for a ground floor if you need to walk pets.”
 of 5 bubbles 90kmeyer, 29 Dec 2016 | Read review
5 of 5