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Des Moines Marriott Downtown

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Des Moines Marriott Downtown
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416 Reviews from our TripAdvisor Community

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Showing 410: English reviews
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Reviewed yesterday NEWvia mobile

Clean. Good location overall. Parking is too expensive for a Midwest city but free lots around the hotel. No free breakfast. A bit expensive but not outrageous. Starbucks inside is nice. Pool is good for kids.

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Helpful?
Thank xamers
Reviewed 1 week ago via mobile

I normally avoid random reviews on social media but felt compelled. The hotel is nice it could use a little updating (we had a few issues with water pressure and cold showers), but it is centrally located making it possible to avoid renting a car plus the shuttle system offered by the hotel is extremely convenient. My partner and I...

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Helpful?
Thank Eric K
Management response:

Thank you so much for sharing your recent experience at the Des Moines Marriott Downtown. First of all, we are planning a guestroom renovation which is set to begin late this year. It is heartwarming to say the least to know the impact our staff had on your overall experience under such difficult circumstances. Our Marriott 'Spirit to Serve' couldn't...

Reviewed 1 week ago

First time to Des Moines and overall I was very happy with my stay at this property! Kimerlyn at the front desk seemed new but was the most attentive and very helpful! The hotel is very clean and kept up well, I'm not sure when their last renovation was but I was impressed. I was in room 2705 which was...

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Helpful?
Thank Joey B
Management response:

We appreciate your taking the time to share your feedback with fellow travelers. We pride ourselves in taking care of our hotel and are in the planning stages of a guest room renovation set to begin late this year. Thank you for letting us know of the great service received from Anthony, as he truly embodies the Marriott 'Spirit to...

los angeles
Reviewed 2 weeks ago via mobile

Stayed overnight for a meeting across the street. Room was clean but outdated. White ceramic tile bathtub/shower combo. No makeup mirror or other women-friendly amenities such as q-tips or cosmetic pads. Biggest peeve was the lack of a decent restaurant. The bar on the lobby level serves food but it is primarily a bar. Couldn't even get a cup of...

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Helpful?
Thank hbkim62
Des Moines M, Front Office Manager at Des Moines Marriott Downtown, responded to this review

Dear hbkim62, We are very sorry to hear that you weren't completely satisfied with your recent stay at the Des Moines Marriott Downtown. We take great pride in our product and our service and unfortunately it sounds like we did not meet your expectations. We are extremely excited to be in the process of renovating our guest rooms, with our...

Reviewed 2 weeks ago via mobile

I come here once a year for business and each year this place gets better and better. They know how to take care of large groups of people. The conference I come to usually takes up the whole hotel and I'm sure it's a lot of work to keep everyone happy but they do a great job! I added a...

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Helpful?
Thank Jeff H
Reviewed 3 weeks ago via mobile

It is people like Anthony, Chris, and Tessa which will always make me choose the Marriot as a place to stay. The entire staff did a wonderful job for the event we had there. Next year we are going to have another event there. It is a great upscale venue that made me proud to bring the members of my...

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Helpful?
Thank EricLRasmussen
Management response:

We are extremely proud to deliver Marriott's "Spirit to Serve" and assure you that it is important to each and every member of our Des Moines Marriott Downtown staff. Thank you for recognizing these specific members of our team as well as the entire staff!

Virginia, United States
Reviewed 22 March 2017

Gratuity based shuttle service is very nice, extensive, ncluding airport. For business travelers you can get a receipt for shuttle. Very limited underground parking. Skywalk conviently located in hotel to explore downtown. Rooms large. Concierge lounge offered incredible food but area is very small, not relaxing at all. And its not on the concierge floor.

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Thank Debi R
Management response:

We appreciate the opportunity to host your stay at the Des Moines Marriott Downtown. From arrival to departure we are here to deliver Marriott's true Spirit to Serve. We are located in the heart of downtown Des Moines with easy access to downtown businesses whether by complimentary shuttle, via skywalk or within walking distance outdoors. We thank you for your...

Reviewed 15 March 2017 via mobile

The hotel is an a fantastic location in downtown Des Moines. Rooms are generously large and well suited for extended stays. Floor layouts are simple and easy to navigate. Check in process was seamless. Roughly 15-20min ride from the hotel to the airport via shuttle service. Now here is where the service went down hill and was just embarrassing for...

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Helpful?
Thank EuroDucky
Des Moines M, Manager at Des Moines Marriott Downtown, responded to this review

Thank you for your candid feedback that we have already shared with our shuttle drivers and their immediate supervisor to ensure the team as a whole understands the perception created. We have reestablished the expectation moving forward for appropriate behavior in their line of work. We very much appreciate the positive comments surrounding our hotel as we value our guest's...

Milwaukee, Wisconsin
Reviewed 5 March 2017

Stayed at the Des Moines Marriott Downtown. My room was wonderful. Loved having a Keurig in my room is a very nice touch. Very attentive staff. easy access to down town businesses, restaurants and entertainment. Highly recommended

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Thank msrms2
Wichita, Kansas
Reviewed 28 February 2017

The evening shuttle is hit or miss at best and you will be outright told they need tips, this doesn't stop when you get to your room and the housekeeper has left a request for tips, then add it that the business center is in the middle of a busy coffee shop and yes you must pay to use the...

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Helpful?
Thank 812,841
Management response:

Thank you for the feedback from your recent stay. We appreciate you sharing your observations with our potential customers and will assure that your series of concerns are shared with our management team.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
City Center Lounge
City Center Lounge
Cuisines: American
Rock River Grill & Tavern
Rock River Grill & Tavern
Cuisines: American, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Enjoy a luxury Des Moines hotel ideally located in the downtown business district just four miles from the airport and connected to the Iowa Events Center and Wells Fargo Arena by skywalk, making it one of the most convenient downtown Des Moines hotels. Dine at the delectable on-site Rock River Grill and Tavern, or discover the innovative City Center Lounge for casual downtown libations. Guests can relax in our sparkling pool or coffee shop and stay connected with our business center and free wi-fi in public areas. Highlighted by 25,000 square feet of space, this Des Moines, IA hotel is ideal for conferences, weddings, retreats and events of all sizes. ... more   less 

Additional Information about Des Moines Marriott Downtown

Address: 700 Grand Avenue, Des Moines, IA 50309
Region: United States > Iowa > Des Moines
Price Range: $217 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Des Moines Marriott Downtown 3.5*
Number of rooms: 415
Reservation Options:
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Also Known As:
Des Moines Marriott Downtown Hotel Des Moines
Marriott Des Moines
Des Moines Marriott Downtown Iowa
Hotel Style:
#9 Business Hotel in Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Des Moines Marriott Downtown staff and other travellers.
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Questions? Get answers from Des Moines Marriott Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book concierge level room, use the shuttle”
97joeyb, 14 Apr 2017 | Read review
“High floors have better views obviously.”
44debir, 21 Mar 2017 | Read review
“Outside sirens are a concern, walls seem thin.”
812841, 27 Feb 2017 | Read review
“older and dated but clean kind of pricey but good location”
joewA9679YK, 25 Nov 2016 | Read review
“Ask for a room with newer bed and secure mattresses”
cathiemcgregorc, 29 Aug 2016 | Read review
5 of 5