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AmericInn Hotel & Suites Des Moines Airport

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AmericInn Hotel & Suites Des Moines Airport
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160 Reviews from our TripAdvisor Community

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Showing 160: English reviews
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Reviewed 4 weeks ago via mobile

This is our 6th time staying at this location. As has always been the case James and Josh at the front desk always take amazing care of us. The pool was a little cold and when asked Josh was able to do an adjustment so our grandkids weren't cold. They both really have this hotel and owners best interest at...

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Helpful?
Thank Mike B
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for continuing to stay with us. I am very happy to hear that these gentlemen take care of you during your visit. We will continue to work hard and make improvements to keep you coming back to see us.

Minneapolis, Minnesota
Reviewed 8 February 2017

I've been staying here for out of town work. The AmericInn Des Moines Airport Hotel has been very hospitable and taken care of all my needs. The staff has been great and the cleanliness and freshness of my room has been super. Janet has been very great and makes the room brand new every morning!!! Thank you!!

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Helpful?
Thank dickutah
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you so much for continuing to choose our hotel to come and stay at during your out of town work. I am very happy that we have been able to take care of you during your stay and I will make sure to recognize Janet and the other employees who have made this happen. We will continue to do...

Edina
Reviewed 4 February 2017 via mobile

Hotel staff friendly and efficient! (Thank you, James!) Clean room. Comfortable bed, plenty of pillows. Cozy decor. Awesome TV with premium channels. Ample parking for commercial coach! Breakfast is the norm... Remember this is across from airport and there are commercial flights and the noise is nominal. The dealbreaker... no elevator. Hotel owners... I'm tired when I get to your...

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Helpful?
Thank Beth R
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you so much for staying with us and letting us know how we are doing. I am glad that overall my hotel and staff met your needs and that you had a good stay. As for the elevator we are looking into our options so hopefully very soon we can mark that off the list. Please let us know...

Granville
Reviewed 19 January 2017

The hotel room that I stayed in at this hotel had bed bugs. When notifying staff they stated that on the bright side no one had reported bed bugs going home with them after staying there. Which leads me to believe that the hotel was aware of the situation. Staff did transfer me to another AmericInn hotel however they still...

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
Thank aprilsW2232RV
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

I am sorry that you had a bad experience at our hotel. We have been more than happy to compensate your stay with us and the other hotel. Any and all issues have been taken care of to the fullest extent.

Sauk Rapids
Reviewed 3 January 2017

After my first nights stay I noticed the Yogurt in the breakfast area had expired dates. I brought up this fact to the staff on duty and they stated they had just put it out and were surprised. As I left they were discussing calling their supplier and removing the expired product. I ended up having to stay another night...

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
Thank X1254GIthomass
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us and sharing your experience. I am sorry that you had the experience with the yogurt, we did actually remove the item from breakfast and replaced it with another shipment, only to realize again the new ones were expired as well. It was an issue with the supplier and I do apologize for the inconvenience....

Wayland, Iowa
Reviewed 22 December 2016

Such a bittersweet review. The staff were beyond pleasant and helpful which was wonderful and really made our trip better however the conditions of the rooms far outweigh that. The first room we were taken to appeared clean, we unpacked and realized about 30 mins later that the tv did not work, also after turning on the vanity light above...

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
1Thank nancyY5769QT
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

I am very sorry about your experience while staying at my hotel. I am glad that my front desk was at least pleasant and as helpful as they could be but you should not have had to deal with any of the issues you experienced with your rooms. I have taken immediate action with my maintenance and housekeeping to make...

Fort Dodge
Reviewed 12 December 2016

This place has a whole new look and the staff is wonderful. It had everything we needed to stay the night before an early flight out of DSM. The manager was wonderful, airport shuttle was prompt and courteous, everything worked out well. Will stay again.

Review collected in partnership with AmericInn Hotels and Suites
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Helpful?
Thank JesseandMichelle
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us and sharing your experience with our hotel. I am very happy that you enjoy the new look, staff and management, we have been trying very hard to make this a hotel people not only want to stay at but remember long after they leave. Thank you again and we look forward to your return.

Sioux Falls, South Dakota
Reviewed 28 November 2016

We have 2 criteria when booking a hotel when we go with the grand kids. One is a breakfast and the other is a pool. The breakfast was fine, the pool was closed. When we got there we were told the pool would probably open up the next morning or early afternoon. Then we were told probably that night. Then...

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Helpful?
Thank NANA150
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us. I am very sorry that our pool was closed during your stay, it was not something that was planned. I am glad that my staff was willing and able to assist in any way they could to make your stay more enjoyable. Thank you for your feedback and we do hope that we have...

Elberon, Iowa
Reviewed 18 October 2016

I stayed with my daughter for a weekend in September. When we checked in and entered our room, we noticed a very musty smell right away. We went to the front desk and the gentleman was very understanding and nice. He apologized and moved us to a new room. This room was better and had been recently updated. We had...

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Helpful?
Thank Sarah K
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us and giving us your feedback. I am sorry that there was an issue with your first room, but I am very glad that my frond desk was able to take care of it for you right away. We will keep putting customer service first and we will make sure to work on the room...

Des Moines, Iowa
Reviewed 16 October 2016

Room was very nice and clean, could use some updating, walls need some repainting in the room. Breakfast was good. Wifi was slow for awhile but did it finally came up fine. Check in was slow, apparently have issues with the internet there as well. Pool was ok, noticed a patch where the paint had torn off and needs to...

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Helpful?
Thank doralb73
desmoinesairport_ia, General Manager at AmericInn Hotel & Suites Des Moines Airport, responded to this review

Thank you for staying with us and for your feedback. I am glad that overall you had a good stay. Thank you for letting me know some of the things you noticed, I will have maintenance look at them asap. We hope to have you stay with us again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to the newly renovated AmericInn Hotel & Suites Des Moines Airport. Whether you are traveling for business or pleasure our hotel's vibrant modern decor and warm service oriented hospitality will suit all of your needs. Our 100% non-smoking hotel offers you a variety of room choices. Select one of our family or whirlpool suites for added perks. Start your mornings off right by enjoying our free, hot, home-style AmericInn Perk breakfast and enjoy our inviting, indoor pool.We are conveniently located directly across from Des Moines International airport and are just minutes from downtown. Our location allows for easy access to many area businesses and attractions, including Wells Fargo Arena and the Iowa Events Center. We offer a complimentary shuttle to the airport. Not matter where you come from or what brings you to Des Moines, we invite you come explore the fresh new look and feel throughout the hotel. ... more   less 

Additional Information about AmericInn Hotel & Suites Des Moines Airport

Address: 1920 Hackley Ave, I-35 (Exit 68) Highway 5, Des Moines, IA 50315-4478
Region: United States > Iowa > Des Moines
Price Range: $122 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — AmericInn Hotel & Suites Des Moines Airport 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Super 8 Des Moines
Super Eight Des Moines
Des Moines Super Eight
Des Moines Super 8
AmericInn Hotel & Suites Des Moines Airport Iowa
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Questions & Answers

Here's what travellers have asked, with answers from AmericInn Hotel & Suites Des Moines Airport staff and other travellers.
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Questions? Get answers from AmericInn Hotel & Suites Des Moines Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no elevator, but the 2nd floor seems quieter than the 1st floor. Just my opinion. Rooms on the west side are definitely quieter.”
 of 5 bubbles dickutah, 7 Feb 2017 | Read review
“Back of the hotel is farthest from the street and parking lot, less noise.”
 of 5 bubbles jackies584, 23 Jul 2016 | Read review
“Request ground floor if you can't do stairs...no elevator.”
 of 5 bubbles mnrehead728, 13 Jun 2016 | Read review
“If you want quiet, ask for a room not facing the airport.”
 of 5 bubbles krauser848, 29 Mar 2016 | Read review
“Definitely not a good choice for park and fly. Use Airport Holiday Inn.”
 of 5 bubbles Mike19771980, 29 Feb 2016 | Read review
5 of 5