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SpringHill Suites Omaha East/Council Bluffs, IA

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SpringHill Suites Omaha East\/Council Bluffs, IA
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258 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Start your review of SpringHill Suites Omaha East/Council Bluffs, IA
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Reviewed 1 week ago

I really enjoy this hotel. I've been here a few times when I've just needed time to myself away from my house. Every time I've stayed here I've received complimentary upgrades to whirlpool suites. These suites are huge! Very large and comfortable rooms. The bed has nice feather pillows, and isn't as firm as a lot of other hotel beds....

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Helpful?
Thank Megan L
Iowa Falls, Iowa
Reviewed 2 weeks ago via mobile

First arrived at hotel and they told us "absolutely no check in early" guests prior to 3pm. Seemed odd but came back between basketball games around 5. Friendly check in lady who was helpful. We were very happy with our room. The additional space, couch, mounted TV which can turn to face bed or couch area was spacious for two...

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Thank X8827SVmiket
Green Bay
Reviewed 3 weeks ago

My husband spent one night at SpringHill Suites while we visited the Omaha area. We had never stayed at a SpringHill property before. This property was a partner hotel for the Horseshoe Casino (Total Rewards club) and was complimentary for our one night stay. The suite was very nice and much more than we had expected. Free breakfast in the...

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Thank Ruby F
Reviewed 3 weeks ago via mobile

Had stains on our carpet. Looked like blood. Breakfast was just ok. Eggs tasted powdered. If you use the shuttle, double or triple whatever time they tell you. Nothing is around the hotel except bass pro store.

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Helpful?
Thank Rich P
Alicia F, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Hello Rich P., Thank you for taking the time to write a review regarding you stay with us. We always appreciate honest feedback from our guests. I am sorry you experienced a long wait for our shuttle. We do advise guest, particularly when staying on the weekend, that the shuttle will be in high demand. Unfortunately, though almost every guest...

Eau Claire, Wisconsin
Reviewed 4 weeks ago via mobile

This property is super clean, well appointed. Staff are all very friendly and professional. Beds are comfortable, room was perfect for 5 to sleep in. The breakfast in the morning was delicious, and plentiful. If I ever come back through Council Bluffs/Omaha, this will be the place I will book every time.

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Thank kerit71
Reviewed 4 weeks ago

Stayed 3 nights. Polite and friendly staff. Rooms are very clean and roomy. Separate living room and bedroom. Had zero problems during stay. Would highly recommend for a weekend getaway. Close to everything you need are want. Did not have it's own restaurant, but did have a Continental breakfast.

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Thank Greg D
Reviewed 17 March 2017 via mobile

The hotel is great! The staff is great! The rooms have microwaves, fridges, desks, couches, etc. They offer a free breakfast each morning. I went down to the bar one night (which is out in the lobby with minimal hours and no food) - I ordered a dirty martini. The bartender had to look it up in a book to...

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Thank RACTOR
Reviewed 5 February 2017 via mobile

We stayed there overnight while in town for a gymnastics meet. The keys randomly worked in our door. I had them re-keyed twice. I heard others with same problem. TV was not programmed or set up. When I spoke with front desk she said told me how to fix but it did not. I called down to the desk finally...

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Helpful?
Thank Deena F
Edgar R, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Thank you for your feedback. I'm glad you were able to secure a room with us during a very high demand time. I'm sorry about your TV situation. Many guests switch the TV input to plug in their own devices and do not put them back when they leave. Our breakfast staff fed over 500 people each day during the...

Mukwonago, Wisconsin
Reviewed 5 February 2017

First the pros - front desk staff was very welcoming and helpful. Housekeeping was very thorough. Even the maintenance team members I ran into were friendly. Downsides...internet issues - at times very slow and other times not working. Surprisingly no available outlets bedside. Carpet had cigarette burns on it which indicates the age of the carpeting. Shower layout odd.

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Helpful?
Thank WIfamily3
Edgar R, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Hello Wlfamily3, Thank you for taking the time out of your busy day to write a review regarding our hotel. We always appreciate honest feedback from our guests as we are always looking for ways that we can improve our service and product. It does come in handy when information like this is shared with the hotel staff while staying...

Chicago, Illinois
Reviewed 7 January 2017

Reception, room cleanliness, and overall service and location were on par with what we expect from a Marriott branded property. The downside was the lack of hot water in the room. According to other reviewers here and elsewhere, this is a recurring problem . We hope they fix it as the property is well sited near the Horseshoe and Bass...

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Helpful?
Thank CRod_USMC
Edgar R, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Hello CRod_USMC, Thank you for taking the time out of your busy day to write a review regarding our property. We always appreciate honest feedback from our guests. I appreciate your positive comments regarding our location, reception, cleanliness and overall service. Our property did have an issue with hot water a few months ago, a change in water boilers was...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Experience the SpringHill Suites difference. It's a place that will soothe your senses, a place where spacious suites and inspiring design will help you leave feeling more refreshed than when you arrived. ... more   less 

Additional Information about SpringHill Suites Omaha East/Council Bluffs, IA

Address: 3216 Plaza View Dr, Council Bluffs, IA 51501-7481 (Formerly SpringHill Suites Council Bluffs)
Region: United States > Iowa > Council Bluffs
Price Range: $145 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Omaha East/Council Bluffs, IA 3*
Number of rooms: 151
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Also Known As:
Springhill Suites Council Bluffs Hotel Council Bluffs
Council Bluffs Springhill Suites
Hotel Style:
#1 Family Hotel in Council Bluffs
#6 Romantic Hotel in Council Bluffs
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Omaha East/Council Bluffs, IA staff and other travellers.
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2 months ago

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Questions? Get answers from SpringHill Suites Omaha East/Council Bluffs, IA staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade!”
meganl986, 11 Apr 2017 | Read review
“Shuttle available to/from the Horseshoe - nice!”
CRod_USMC, 7 Jan 2017 | Read review
“get a room not facing the highway”
UTLAWgrad, 31 Oct 2016 | Read review
“all are good”
Lawbar2013, 26 Oct 2016 | Read review
“Request a room not facing the freeway.”
philipg7, 17 Oct 2016 | Read review
5 of 5