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SpringHill Suites Omaha East/Council Bluffs, IA

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SpringHill Suites Omaha East\/Council Bluffs, IA
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251 Reviews from our TripAdvisor Community

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Showing 250: English reviews
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Reviewed 2 weeks ago via mobile

We stayed there overnight while in town for a gymnastics meet. The keys randomly worked in our door. I had them re-keyed twice. I heard others with same problem. TV was not programmed or set up. When I spoke with front desk she said told me how to fix but it did not. I called down to the desk finally...

Thank Deena F
Edgar R, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Thank you for your feedback. I'm glad you were able to secure a room with us during a very high demand time. I'm sorry about your TV situation. Many guests switch the TV input to plug in their own devices and do not put them back when they leave. Our breakfast staff fed over 500 people each day during the...

Mukwonago, Wisconsin
Reviewed 2 weeks ago

First the pros - front desk staff was very welcoming and helpful. Housekeeping was very thorough. Even the maintenance team members I ran into were friendly. Downsides...internet issues - at times very slow and other times not working. Surprisingly no available outlets bedside. Carpet had cigarette burns on it which indicates the age of the carpeting. Shower layout odd.

Thank WIfamily3
Edgar R, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Hello Wlfamily3, Thank you for taking the time out of your busy day to write a review regarding our hotel. We always appreciate honest feedback from our guests as we are always looking for ways that we can improve our service and product. It does come in handy when information like this is shared with the hotel staff while staying...

Chicago, Illinois
Reviewed 7 January 2017

Reception, room cleanliness, and overall service and location were on par with what we expect from a Marriott branded property. The downside was the lack of hot water in the room. According to other reviewers here and elsewhere, this is a recurring problem . We hope they fix it as the property is well sited near the Horseshoe and Bass...

Thank CRod_USMC
Edgar R, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Hello CRod_USMC, Thank you for taking the time out of your busy day to write a review regarding our property. We always appreciate honest feedback from our guests. I appreciate your positive comments regarding our location, reception, cleanliness and overall service. Our property did have an issue with hot water a few months ago, a change in water boilers was...

Baltimore, Maryland
Reviewed 26 December 2016

Nice hotel and very clean. Staff were exceptionally friendly and helpful. Staying here was a pleasure. Breakfast selection was excellent and delicious. Guest rooms, halls and lobby area very attractive. I recommend this property without hesitation.

Thank CoastalFargo
Reviewed 21 December 2016 via mobile

Stopped for the night after driving from Denver. They offer a suite there are 6 of us. Room was clean and big enough for us all. Staff was friendly and attentive. We needed sheets for the pull out and they brought them within 5 minutes of the request. They were quick to offer suggestions for dinner. Pretty easy on and...

Thank Amy K
Windsor, Colorado
Reviewed 13 December 2016

Had a quick trip to Des Moines and stopped in Council Bluffs on my journey. As a regular guest to Marriott properties, i'm very familiar with SpringHill Suites. Was nicely greeted and my keys were ready. It was late and headed for bed, or so I thought. The room was clean, but cold. The thermostat was not very responsive and...

Thank Tvsalesman
Edgar R, General Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Hello Tvsalesman, Thank you for taking the time out of your busy day to write a review about your stay with us at the SpringHill Suites Council Bluffs. I'm glad to hear that your check in experience was fast and flawless and were greeted warmly. I would love to know the room that you stayed in so that we can...

Omaha, Nebraska
Reviewed 8 December 2016 via mobile

I stumbled across this hotel while looking for a room large enough for my daughters and me. Not only was it perfect due to the free breakfast but it also provided good interstate access to get into Downtown Omaha.

Thank Sean W
Reviewed 4 December 2016 via mobile

The Fairfield Inn had problems with the pool, so they kindly set us up with a stay here instead. It was a very pleasant stay. The pool was clean, though smallish. The suite however was very spacious as well as clean and well appointed. The front desk made everything go quickly and easily. The breakfast was simple but good.

Thank wildhorsetrail
Toledo, Ohio
Reviewed 29 November 2016

We really enjoyed our stay here. The staff was so helpful giving us recommendations for places to eat and things to go see, they really went out of their way. The breakfast is really good and has a nice display with a variety of items. The rooms were cozy and quiet. I would highly recommend staying at this property!

Thank Gracie27
Ann Arbor, Michigan
Reviewed 2 November 2016 via mobile

We stayed here one night on our trip west. The front desk staff was quite friendly and very helpful. Our room was clean and comfy. Wifi was free and the signal strong. Even though we were in Council Bluff and not Omaha, our drive to the old market area of Omaha was literally 8 min. Breakfast in the morning had...

Thank kargalvan
Allie A, Front Office Manager at SpringHill Suites Omaha East/Council Bluffs, IA, responded to this review

Thank you for choosing the SpringHill Suites Omaha East/Council Bluffs and for taking the time to provide us with feedback regarding your stay. We are happy to hear that our staff was friendly and accommodating and that your trip to the Old Market was a success. We sincerely appreciate your business and hope to serve you in the future the...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Experience the SpringHill Suites difference. It's a place that will soothe your senses, a place where spacious suites and inspiring design will help you leave feeling more refreshed than when you arrived. ... more   less 

Additional Information about SpringHill Suites Omaha East/Council Bluffs, IA

Address: 3216 Plaza View Dr, Council Bluffs, IA 51501-7481 (Formerly SpringHill Suites Council Bluffs)
Region: United States > Iowa > Council Bluffs
Price Range: $129 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Omaha East/Council Bluffs, IA 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Springhill Suites Council Bluffs Hotel Council Bluffs
Council Bluffs Springhill Suites
Hotel Style:
#1 Family Hotel in Council Bluffs
#6 Romantic Hotel in Council Bluffs
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Omaha East/Council Bluffs, IA staff and other travellers.
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28 days ago

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Questions? Get answers from SpringHill Suites Omaha East/Council Bluffs, IA staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shuttle available to/from the Horseshoe - nice!”
 of 5 bubbles CRod_USMC, 7 Jan 2017 | Read review
“get a room not facing the highway”
 of 5 bubbles UTLAWgrad, 31 Oct 2016 | Read review
“all are good”
 of 5 bubbles Lawbar2013, 26 Oct 2016 | Read review
“Request a room not facing the freeway.”
 of 5 bubbles philipg7, 17 Oct 2016 | Read review
“At checkout, ask for an inspection of your room to avoid unwarranted charges”
 of 5 bubbles 393scottj, 18 Jun 2016 | Read review
5 of 5