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Sterling Hotel and Suites

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Sterling Hotel and Suites
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196 Reviews from our TripAdvisor Community

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There are newer reviews for Sterling Hotel and Suites
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Showing 196: English reviews
canton, ohio, USA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2016

We stayed here enroute to Colorado from Ohio. I admit I was hesitant to book this hotel because some of the reviews were negative. But we were traveling with our college-aged son and I liked the 2-room concept that would allow us a little more privacy. It was great for us.. These are obviously small apartments that have been converted... More 

Helpful?
Thank larocco301
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good Morning Larocco, First of all I would like to thank you for selecting us for hosting your stay. We are glad to read that you really enjoyed your stay and we hope to welcome you back in the near future. More 

Churdan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2016

We found the most amazing hotel which was centrally located in Des Moines. Our room had lots of space which also included a kitchen. The staff was friendly and it took very little time to check in. The morning breakfast was awesome with just the right amount of food which included fresh homemade muffins. They offered warm chocolate chip cookies... More 

Helpful?
Thank Denise M
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Denise, We would like to thank you for the kind words in your review. We hope you would select us again for your next stay in the area. More 

Omaha, Nebraska
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2016

Ryan the front desk person was verified by another employee, Sam, to be a racist after I voiced my concerns on some events that happened during my check in. I was charged a smoking fee when no one on my family trip even smokes unless it was my 3 yrs old grand daughter. Matt Esser, the general manager told me... More 

Helpful?
Thank Nikki C
Matt E, General Manager at Sterling Hotel and Suites, responded to this review

I had an opportunity to speak with the gentleman friend that stayed in this suite with this guest. For the record, I had two conversations with this male friend as he was the one that made contact with me by phone. He said they did all of their smoking "in their vehicle in the parking lot." As I discussed with... More 

Travellers are raving about these Clive hotels

Denver, Colorado
Level Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 August 2016

I am glad I chose to wait to write this review, because if I had written it while waiting to check in I would have written a much harsher opinion. Our check in took near 20 minutes. I had to wait in a line of 5 seperate people checking in, after the clerk mentioned how busy and overbooked the hotel... More 

Helpful?
1 Thank Alison O
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Alison, Thank you so much for you kind words and we are glad to read that you enjoyed your stay with us. We hope to welcome you back during your next stay in the area. More 

Asheville, North Carolina
Level Contributor
3 reviews
Reviewed 28 July 2016

This is my second time staying at Sterling Hotel and to be honest, I wouldn't go anywhere else. It's truly a hidden gem. It has character, lots of space and feels more like home than the typical and generic hotel room. Another great reason why: the staff here is great - but Susie, the front desk manager is incredible. I... More 

Helpful?
Thank vshinebright
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good Morning, We would like to thank you for your kind words about our hotel and staff. We really appreciate you business and we hope to keep on welcoming you back in our hotel. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2016 via mobile

Family trip to Des Moines staying for a week. Trip was for both business and pleasure. Our stay at Sterling was GREAT! Very clean and spacious. Our family did have one relaxing afternoon spent by the pool and able to laundry at the same time. Their laundry room is located right by the pool!! If I had to find something... More 

Helpful?
1 Thank Jill S
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good Morning Jill, We are so glad to read that your family and you had a pleasant stay at our hotel and that you took the time to leave us an review. We hope to welcome you back in the near future. More 

Ballan, Australia
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 July 2016 via mobile

On first impressions this Hotel looked great with large suite room at a very good price. And as a hotel for a stopover was great except for some problems and things that annoy me. The TV didn't work and the tap in the kitchen needs tightening, but those are minor. Lighting in the kitchen area and bathroom was excellent, but... More 

Review collected in partnership with Windows 10 app

Helpful?
Thank Arthur C
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good Morning Arthur, I wanted to let you know that I really appreciate your feedback about your stay and I will share this with our owners. Once again thank you so much for selecting our hotel for your stay and we hope to welcome you back in the future. More 

Rock Island, Illinois, United States
Level Contributor
62 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 July 2016

We booked the loft suite for less that $155 on hotels.com including tax and fees. The gentleman at the front desk was very friendly and helpful. The only negative was that the pool was closed at 8pm when we got there...and was being serviced the next morning as well so we didn't get the opportunity to use the pool at... More 

Helpful?
Thank Mindy M
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good Morning Mindy, We are glad to read that you and your family really enjoyed our Penthouse King Queen room. I will follow up with our staff why the pool had to close 2 hours earlier than normal. More 

Hesperia, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 July 2016

I rented 3 rooms for 4 nights. We at first really liked the property, it is seemingly clean and the large size of our rooms with the kitchen was just what we were looking for. However, while we were trying to leave for dinner the first night (after driving for 12+ hours), one of the rooms we rented had a... More 

Helpful?
Thank StacyRW79
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good Morning Stacy, We apologize about the inconvenience you had with the room lock and the breakfast. Would you be so nice to give our front desk manager a call to discuss your stay? Our Pool is heated and I ask our maintenance department to check the temperature of the pool. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2016

When I got there, I was a little bit early and the room was not ready yet so I came back and it was still not ready. They don't have enough staff to support all the guests who come. The My iPhone and iPad did not connect to their WiFi reliably. The front desk said that their IT was working... More 

Helpful?
Thank Tim F
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good Morning Tim First of all I would like to apologize for any inconvenience during your stay. The last weeks we were almost completely sold out every day and therefore we were unable to have any early check ins before 3 p.m. I can understand that this is an inconvenience for you but we want to prevent guest checking in... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Sterling Hotel and Suites guests can expect excellent service and superior amenities. Relax in our spacious suites with the amenities that will provide both business and leisure travelers all the comforts of home. We include a complimentary hot breakfast, high-speed wireless internet service, on-site laundry facility and fully equipped kitchens. ... more   less 

Additional Information about Sterling Hotel and Suites

Address: 11428 Forest Ave, Clive, IA 50325 (Formerly Chase Suite Hotel Des Moines)
Region: United States > Iowa > Clive
Price Range: $92 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sterling Hotel and Suites 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Chase Hotel Clive
Chase Hotel Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Hotel and Suites staff and other travellers.
2 questions
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Questions? Get answers from Sterling Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check for groupons”
 of 5 bubbles intheknowtoo, 17 Oct 2016 | Read review
“Stay away from rooms facing the i-80”
 of 5 bubbles iabug, 9 Oct 2016 | Read review
“very quiet neighborhood with dining options within walking distance, but the upper floor is not accesable by elevator, stairs only.”
 of 5 bubbles dtillytwo, 8 Oct 2016 | Read review
“Stay away from the pool”
 of 5 bubbles Jsleos, 12 Sep 2016 | Read review
“friendly people and we liked the kitchenetts in our room for our cold things.”
 of 5 bubbles conniev565, 29 Aug 2016 | Read review
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