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Great hotel needs to look better on cleanliness room was ok food was good and customer service was ok. Daughter had a accident and the room service just threw a new pad down and didnt change the sheets so i had to go ask them to change out everything on the bed which to maid didnt like me asking him to do that
I am a Platinum Member of the Rewards Club. Most people that check you in acknowledge that and offer a drink or reward club amenity points. The guy checking me in did not offer the drink or the the points and even argued briefly that such things were not available. Another guy told him he was wrong (the other guy was very nice) and to award the points. Of course, he did not and I had to call the rewards club, yada yada. Overall, just a bad experience because the checkin guy was apparently not trained.
Response from IHGService, Guest Relations Manager at Holiday Inn Express and Suites Cedar Rapids
Responded 19 Sep. 2018
Hi Wendell Ray G, Thank you for your stay and for taking the time to share your experience with us. I appreciate the high rating you gave to our room accommodation and to your sleep quality. I am concerned read that your check-in experience was less than satisfactory. As a valued IHG Rewards Club Platinum Elite member, I know this is not the kind of experience you expect and I am very sorry that we fell short. Our managers have been informed of your situation and have reinforced training to our staff. Thank you for sharing your honest feedback. We hope you grant us another opportunity to show you our true levels of hospitality. Regards, Christian C. Case Manager IHGService
Have never stayed here before but would not hesitate to stay here again. Here for a high school softball tournament with many other families. We were in a newly renovated King bedroom. Came with microwave, Keurig, and refridgerator. The bed was really comfortable but the entire room stole the show. Great flooring and colors. It was a pleasure to stay here. We didn't try the breakfast but it looked adequate if you needed some quick fuel for the morning. The hotel staff was very pleasant. We would recommend this hotel to all our family and friends!!!
We stayed here while in town visiting. The staff was very nice. The beds were really comfortable. My only complaint is that the people who clean the rooms left their carts in the hall all night. The hallway is small anyway. The breakfast was fine and there is plenty of room.
Last year, we had a few difficulties as a hotel guest flooded the building when they tried to get ice out of the machine, broke the ice machine and the water spilled from the top floor to the bottom floor. Another time, our room was broken into. Management did not comp our stay or honor their promises. This fall, the management and team did a better job serving our needs and the other patrons. They are getting better.
The Holiday Inn Express Hotel & Suites Cedar Rapids I-380 at 33rd Ave is conveniently located near several businesses, including: General Mills, McLeodUSA, PMX Industries, Square D, and Cedar River Paper Co. We are …Morealso a short drive to the Amana Colonies, home of great German foods and wines. We offer a shuttle service with limited hours. Please call hotel directly for hours available. Additional hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Cedar Rapids, IA and Stay Smart at the Holiday Inn Express Hotel. Near the following businesses & colleges: -ADM Cornsweeteners Plant 1.91 Miles -Cargill 3.50 Miles -Clipper Windpower 1.67 Miles -Coe College 3.77 Miles -Cornell College 14.33 Miles -Kaplan University 4.69 Miles -Kirkwood Community College 2.87 Miles -Quaker Oats 3.03 Miles -Mercy Medical Center 4.03 Miles -Penford Products 2.64 Miles -St. Luke's Hospital 3.55 Miles -University of Iowa Hospital & Clinics 23.89 Miles We are near the following attractions: -Iowa's Historic Amana Colonies 19.66 Miles -Amana Colonies Golf Course 19.89 Miles -Cedar Rapids Kernels Baseball Stadium 3.47 Miles Less
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