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air conditioner was not working in the room, stains on the carpet and chairs, also, they charged us additional $25 for each pet, although, nothing about additional charges was on the reservation; they said they will not charge, but they did anyway; not a good...More
Is in a good location on the NE side of town, quiet hotel with very nice employees.Suite room is quite snug but very clean. One concern we had was the sheets felt like they had sand in them...hope it was sand..as we literally swept out...More
Staff is friendly.
Rooms are ok nothing great. If you have someone sleeping on sofa bed maybe a bit uncomfortable.
Pool is ok it's not super warm in pool area in fact pretty cold only swam for 20 mins with kids before they were ready...More
We stayed four nights in a 2 bedroom suite. We were very happy with our stay. Beds were comfortable. One of us used the sofa bed and used an egg crate on top of the mattress. (always do when using any sofa bed). We had...More
Thank Ken C
Response from Jennifer M, General Manager at Mainstay Suites Cedar RapidsResponded 8 December 2015
Thank you for taking the time to send a review of our hotel. I am happy to hear that you had a great time. We love that our guests join us for our light dinner and I am glad that you enjoyed our soup and...More
When I arrived on11/3 at this location to check in on a confirmed reservation made through Choice Hotels for a single room, 2 adults, I was told that only handicap accessable rooms were available. The desk clerk (eschar) blamed the mix up on Choice Hotels...More
Thank James K
Response from Jennifer M, General Manager at Mainstay Suites Cedar RapidsResponded 16 November 2015
I am very sorry for the inconvenience regarding your stay. As I stated when you were checking in that the room that was booked was a handicap room. At no time was this changed prior to your arrival. I would have been more than...More