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Santa's Lodge

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Traveller (169)
Room & Suite (38)
Pool & Beach (7)
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Overview
  • Excellent18%
  • Very good19%
  • Average26%
  • Poor16%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Suites
All hotel details
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Reviews (383)
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Time of year
LanguageEnglish
70
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80
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All reviewsoutdoor poolnothing fancybreakfast and dinnerchristmas decorbrick oven pizzanegative reviewsoff seasonice creamgrocery storekiddos
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1 - 5 of 381 reviews
Reviewed 3 days ago via mobile

The hotel itself is clean and that's about where the positive ends. I was sorely disappointed with the staff and the lack of courtesy. The accommodations are indeed 'rustic'. The lack of outlets in the room make it difficult for those with any need for...More

Thank Traci M
Response from SantasGM, General Manager at Santa's LodgeResponded 2 days ago

Dear Trip Advisor Reviewer, Thank you again for your recent reviews. We again apologize your stay was not satisfactory. We will be sure to address your concerns with each department. We appreciate you taking the time to give us feedback so we can work on...More

Reviewed 20 January 2018 via mobile

It is the only hotel to stay at when going to Holiday World, unless you want a long commute to and from the park. It needs some serious updating the first time we stayed there there was a hole in the wall and only one...More

7  Thank Michelle B
Response from SantasGM, General Manager at Santa's LodgeResponded 26 January 2018

Dear Trip Advisor Reviewer, Thank you for your review and feedback. We apologize your stay this past summer did not meet your expectations. We appreciate you taking the time to give us feedback so we can work on improving. Sincerely, Management

Reviewed 24 December 2017 via mobile

We have been coming here for 5 years now and every year it gets worse. I really want this place to improve but the rooms are uncomfortable, the staff does not make you feel welcome. Amenities are terrible. Pool was beyond freezing. No roll away...More

5  Thank Mark P
Response from SantasGM, General Manager at Santa's LodgeResponded 26 December 2017

Dear Trip Advisor Reviewer, Thank you for your recent review and feedback. We are so sorry to hear your stays have not been satisfactory. We have noted your review and comments and are sorry to hear the staff did not make you feel welcome, as...More

Reviewed 21 December 2017

Arrived on a Thursday, was disappointed that the pool and hot tub were closed. No mention of this was on their website and it was not mentioned at check in. We were hoping to enjoy this area on an "off day" before families with children...More

4  Thank Shannon P
Reviewed 17 December 2017

We came up here to stay the night that we can before Christmas when we got here when we checked in the lady told us that the restaurant across the street we went across the street waited for an hour and was late getting to...More

1  Thank Brooks N Laisha G
Response from SantasGM, General Manager at Santa's LodgeResponded 18 December 2017

Dear Trip Advisor Reviewer, Thank you for your review and feedback. We apologize for the misunderstandings you experienced on your stay. Your itinerary included in your package folder listed times and locations for all items included in your package. We typed this itinerary with the...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Outdoor pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 133 - USD 166 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 133 - USD 166 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (169)
Room & Suite (38)
Pool & Beach (7)
Dining (2)
Family and Play Areas (5)
Questions & Answers
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Swerky
14 January 2018|
Answer
Response from Candicemarks | Reviewed this property |
72 hours for a full refund.
1
Vote
aprilberkebile
16 July 2017|
AnswerShow all 7 answers
Response from Christina O | Reviewed this property |
Is this for Santa's Lodge you just need your clothes. For Holiday World bring towels and swimsuits. Good shoes and lots of energy. I don't believe you can bring food in to the park.
0
Votes
Quentin P
6 June 2017|
Answer
Response from SantasGM | Property representative |
No, you must be 18 to book a room! Thanks for checking!
0
Votes
Room Tips
"get close to the office. there could be a lot of walking depending on where your room is"
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"If you like a very firm bed then go for a King. The queen beds are pillow top."
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"Rooms are very small, old and outdated. The beds are not comfortable."
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"Try to stay on ground floor away from parking area because people like to eep their horbs when they lock..."
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