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BEST WESTERN PLUS West I-64

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BEST WESTERN PLUS West I-64
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376 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS West I-64
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Showing 375: English reviews
Springfield, Missouri
Reviewed 5 February 2016 via mobile

My husband booked this hotel and I decided to look up the ratings, so I was very hesitant and nervous because some of them weren't good. This is the first night out of 4 that we've stayed and everything seems to be just fine. As they have a sign on the front desk making sure we are all aware that...

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Helpful?
Thank pmwhi
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Sorry, to hear you had issues with our make-up wipes. As you read, we are renovating our guest room bathrooms to give our guest a better experience! Hope you can come back to stay so you can see the work!

Cincinnati, United States
Reviewed 5 February 2016

Breakfast and Staff great. Price Great ! Clean and nice even in the snow. We used the hotel for tournament in Louisville. It was easy access and great staff. Highly recommended for price and cleanliness.

Review collected in partnership with Best Western
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Helpful?
Thank Brian M
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Brian- We are glad to here that you and your family had a great stay with us! Thank you for the compliments!!

Reviewed 1 February 2016 via mobile

Arrived early to the city and tried to get an early check in. No such luck. Upon our arrival there was a gentleman standing outside the main entrance smoking a cigarette having a conversation. With himself. There was also an elderly lady in a wheelchair rolling around the lobby area. It was clear that they both had some type of...

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Helpful?
Thank Troy D
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Troy- I first want to apologize for the issues you and your family encountered here at our property. I will definitely address all of the housekeeping issues with the staff. We are in the middle of a bathroom renovations and hope you will come and stay with us again.

Dayton, United States
Reviewed 11 January 2016

The staff at this location are very helpful and accommodating. The front desk gal, Megan, went above and beyond to help me with an issue I was having with hotels.com. Other staff members were friendly and helpful too. You cannot expect four star accomodations at the reasonable rate we paid but the rooms were clean and I can't praise the...

Review collected in partnership with Best Western
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Helpful?
Thank Karen D
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you, Karen for your response. We value your feedback and will definitely pass your praise along to the staff!

Herculaneum, United States
Reviewed 9 January 2016

The staff at this hotel is very friendly and accommodating. The continental breakfast is very good and was a nice way of starting the day. The biggest issue I had with our stay here was the quality of the hotel room itself. For the price charged per night of $109 I really expected it to be a lot nicer. The...

Review collected in partnership with Best Western
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Helpful?
Thank Christopher M
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dear Christopher, Thank you for your business and I value your feedback. We have just started bathroom renovations and I am sorry that you didn't get to experience one of the updated rooms. I do hope you will give us another chance to see the improvements we have made.

Akron, Ohio
Reviewed 9 January 2016

I stayed at this hotel while attending an expo in Louisville Kentucky. The staff was very friendly, quick check in and out, and the hotel was very clean. It had a good location and the staff was knowledgeable of the area and gave great recommendations for dinner. Would definitely stay there again!!!

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Helpful?
Thank Jason H
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you Jason!! We greatly appreciate the great comments as my staff and I are trying to improve all aspects of our guest's overall stay.

Reviewed 28 December 2015

This used to be a Holiday Inn Express. We never were really impressed with that either. They repainted the exterior so it looks nice from the outside, but inside the rooms are still old and in need of updating or repair. They are renovating the fifth floor, so maybe they are working top to bottom. The first room we were...

Review collected in partnership with Best Western
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Helpful?
Thank DanAndSusanT
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Dan and Susan, Thank you for staying with us and I am sorry to hear we did not stand up to your expectations. Yes, you are correct in saying we have started renovations on our top floor. I hope you will give us another try and see the improvements we have made. Thank you again for your business!

Somerset, KY, United States
Reviewed 7 December 2015

Our second stay at this facility to visit our son who resides in the area. Convenient location on and off to interstate,walking distance to large selection of eateries, farmers market and other downtown New Albany attractions. Great professional, responsive, friendly staff who make for a pleasant, enjoyable stay.

Review collected in partnership with Best Western
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Helpful?
Thank George G
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Thank you, George! I will pass your feedback on to the staff!!

Kingston, United States
Reviewed 16 November 2015

The staff was excellent and very helpful. The breakfast area was clean and updated very modern feeling. They have a large pool, great for kids and adults to swim in. Overall a great place to stay for business or pleasure.

Review collected in partnership with Best Western
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Helpful?
Thank Adrienne S
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Adrienne- Thank you for choosing Best Western Plus and we value your business and feedback!

San Luis Obispo, California
Reviewed 26 October 2015 via mobile

My fiance and I stayed here for a night in early October. We had checked in to a dump in Louisville and decided to move hotels. We found this place online and they had a room available. They front desk employee was helpful and very nice. We had a good rate too. The room was good size and the king...

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Helpful?
Thank Daniel M
Theresa J, General Manager at BEST WESTERN PLUS West I-64, responded to this review

Daniel- I am glad that we were able to take of you. Thank you for the kind words, I will pass them along to my staff!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only five miles from downtown Louisville, Kentucky, this newly renovated Best Western Plus offers convenient access to some of Indiana and Kentucky's finest attractions. Once known as a quaint, historic little river town, New Albany has flourished in the past few years. The downtown district has become the new hotspot with locally owned on trend restaurants and shops popping up continually. Now celebrating its 200th year, New Albany has come alive and is making its mark on the region. We are confident that leisure travelers will also appreciate our hotel's location near Louisville, home of the Kentucky Derby. Nearby family attractions include Extreme Park, Waterfront Park and Falls of Ohio State Park. Adults can spend an afternoon at Horseshoe Casino or enjoy a wine tasting at Huber's Orchard and Winery. River cruises offer a unique view of the city, so we suggest that you climb aboard the Belle of Louisville while visiting our New Albany, Indiana hotel. Because of our close proximity to Louisville, business travelers find the trip in and out of the city to be quite easy. Nearby businesses include Bass Pro Shop, Floyd Memorial Hospital & Health Services, UPS, the Kentucky International Convention Center and the Kentucky Fair and Expo Center. Our hotel also features excellent business amenities, such as three on-site meeting rooms and a 24hr Business Center. Committed to promoting higher education in the region, you will find the campuses of Indiana University Southeast, Ivy Tech, Purdue Technology Center, and the University of Louisville within minutes of each other. Unlike other hotels near Louisville, we offer New Albany's best indoor pool, which is a great place to relax after a long day of meetings or sightseeing. We hope our guests take advantage of our daily, complimentary hot breakfast buffet. Other amenities include free high-speed, wireless Internet and 24 hour business center. Book your next stay at the BEST WESTERN PLUS West I-64. ... more   less 

Additional Information about BEST WESTERN PLUS West I-64

Address: 411 West Spring Street, New Albany, IN 47150 (Formerly Best Western Louisville West)
Region: United States > Indiana > New Albany
Price Range: $142 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS West I-64 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Holiday Inn Express Louisville-Nw @ New Albany Hotel New Albany
Holiday Inn New Albany
New Albany Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS West I-64 staff and other travellers.
4 questions
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Virginia
New Albany, Indiana, United States

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Questions? Get answers from BEST WESTERN PLUS West I-64 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find a new motel,dont go here”
 of 5 bubbles buddykittrell, 27 Feb 2017 | Read review
“there's an elevator on the end of the hallways, I'd recommend staying on an "end" room.”
 of 5 bubbles ewok_girl3105, 20 Jan 2017 | Read review
“any room is great because of the cleanliness ans employies are friendlly so your happy anywheres in this hotel”
 of 5 bubbles charlottewilburn, 11 Nov 2016 | Read review
“Don't want room 120”
 of 5 bubbles dennisl533, 11 Jul 2016 | Read review
“You could ask to be on the non-freeway side. It might help.”
 of 5 bubbles 188tom, 28 May 2016 | Read review
5 of 5