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Quality Inn & Suites

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Traveller (29)
Room & Suite (5)
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Overview
  • Excellent23%
  • Very good38%
  • Average15%
  • Poor16%
  • Terrible8%
Travellers talk about
“front desk”(23 reviews)
“room was clean”(11 reviews)
“next morning”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (125)
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Traveller rating
29
46
19
20
11
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LanguageEnglish
29
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11
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All reviewsfront deskroom was cleannext morninggreat customer servicethe breakfast areaheatherfacility
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11 - 15 of 125 reviews
Reviewed 21 July 2017

Simply put, this was the second worst hotel stay I have ever had. Finished our work, tried to check out three days early. We were still billed $129 a day for this dump of a hotel. Maids did not leave towels, empty wastebaskets or leave...More

2  Thank David T
Response from heather j, General Manager at Quality Inn & SuitesResponded 29 July 2017

David T., I'm sorry for the delay in responding as I was out on vacation. I'm very sorry to hear our property did not meet your needs in any way, and you were so disappointed with your stay. Our room attendants are to clean each...More

Reviewed 8 July 2017

A. Staff was friendly and attentive. "Friendliness is magic and helps calm most even when they are upset" B. Inn is need of a complete renovation: Carpets in particular need replaced (at least stretched and cleaned until replaced) C. Third Floor: 1. Upon arrival, sheets...More

Thank Snoring_Bedpost
Reviewed 1 July 2017 via mobile

Trash cans overflowing in lobby and breakfast area during our entire stay. Curtain ripped in our room. Desk clerk spent most of his time away from counter in back room but was friendly when we saw him.

2  Thank MyNameIsBabz
Reviewed 19 May 2017

I have stayed close to 100 nights in the Marriott chain of hotels and this one was a terrible experience. The room was dirty: popcorn kernels, paper, candy wrappers...on the floor. The sheets were inside out and did not fit the bed, a paying attention...More

3  Thank bandadam
Response from heather j, General Manager at Quality Inn & SuitesResponded 22 May 2017

bandadam, I'm very sorry to hear of your experience. The room you are describing is completely unacceptable and we will be investigating how you were checked into a room that clearly was not thoroughly cleaned. If you call the hotel directly, I'd be glad to...More

Reviewed 18 May 2017 via mobile

There was water damage in the ceiling. Curtains and blackout drape were torn. Air conditioner rattled loudly all night. Toilet would not flush. We had to pour a trash can full of water in it to get it to flush. Breakfast area was nice. Good...More

1  Thank Gwen H
Response from heather j, General Manager at Quality Inn & SuitesResponded 22 May 2017

Gwen H, Thank you for taking the time to respond to us via TripAdvisor. I'm sad to learn of your experience as we are dedicated to guest satisfaction and stand behind our Fairfield 100% Guarantee. I hope you were able to share your concerns with...More

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Best Value Properties in Kokomo, IN
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Heated pool
Indoor pool
Details
Price range
USD 62 - USD 125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 62 - USD 125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (29)
Room & Suite (5)
Questions & Answers
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Rosalie E
13 November 2017|
Answer
Response from David T | Reviewed this property |
Rosalie, you had better call the hotel directly. Personally, I or my employees will never stay at a Fairfield Inn or Mariott owned hotel again. They screwed us that badly in Kokomo. Fleeced us for over $1100. Never again...
0
Votes
Room Tips
"Suggest not staying there until renovations are complete. Rooms on the top floor will help avoid noise above..."
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"stay away!"
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"Choose a good room- anywhere but here..."
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"Check the room before you register. . .it has the potential to get worse over time."
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