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Fairfield Inn Kokomo

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#5 of 10 Hotels in Kokomo
Certificate of Excellence
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1 room 2 adults 0 children
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Fairfield Inn Kokomo
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110 Reviews from our TripAdvisor Community

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Showing 110: English reviews
South
Reviewed 29 September 2016

I concur with the majority of other reviews. Yes, the rooms and halls are definitely in need of updating to stay on par with a Fairfield. But the fact that our room was clean, the bed was comfy, the front desk people were friendly, and the breakfast was good caused me to give a rating of 4 instead of 3....

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Helpful?
Thank Peg830
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Peg830, I'm glad that your overall stay with us was positive. We are working on many updates as well for better guest satisfaction. I'm glad that we were able to provide the service that is demanded by being a Marriott property. Our rates are based on multiple circumstances like events going on in the area, high demand days, and staying...

Parkersburg, West Virginia
Reviewed 29 September 2016

I called the hotel direct and spoke to Maria who was very friendly and courteous. She got me a bereavement rate since we were coming in for a friends memorial service. Our check in (with maria) was very smooth but when we got to the second floor and got out of the elevator, the smell of smoke hit us. it...

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Helpful?
Thank Robinsilva54
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Robinsilva54, Thank you for taking the time to share your experience with Tripadvisor and us. Our hotel is smoke-free, and we share that feeling of disappointment when someone chooses to not follow that rule. I apologize that it detracted from your visit with us. I hope you'll return to us if travels bring you back to Kokomo, and we are...

Harrietta, Michigan
Reviewed 20 September 2016

Spent the night on our way home to Michigan. This is an older property, and it shows -- seriously, no words can convey the horror of the decor (think "1980's Red Roof Inn"). However, our room was clean and comfortable (loved the Paul Mitchell bath products!), the beds were good, and the staff was terrific, so it was more than...

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Helpful?
Thank Tammy H
Paula C, General Manager at Fairfield Inn Kokomo, responded to this review

Glad to hear you loved us enough to want to return. We are awaiting updates and just stress to the team that friendliness and a spotless room do make people return to us. I will share your thoughts with the team. Warmest Regards, Paula C.

Springfield, Illinois
Reviewed 17 September 2016

Full disclosure: I am a Marriott Premium member. The bad news first: The Fairfield Inn in Kokomo is really starting to show its age. Room HVAC is wake-the-dead noisy and does not maintain room temperature well in a "freeze-and-thaw" kind of fashion. There is a paucity of electricity near the beds which makes things challenging unless ready for things like...

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Helpful?
Thank Harry E
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Harry, Thank you for your kind words! We greatly appreciate being appreciated. We value service and customer satisfaction very highly and are dedicated to our guests. Thank you for staying with us and we look forward to your return. Sincerely, Heather Johnson

Springfield, Illinois
Reviewed 9 September 2016

This small, out of the way, Fairfield Inn was booked solid the weekend we were there. The staff were running all over trying to keep everyone happy. Our reservation was messed up, and we ended up in a smaller room than we booked, and the best they could do was another small room at a greatly reduced rate - but...

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Helpful?
Thank Melston
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Thank you for sharing your check in experience with us, we will use it as a training item in our next staff meeting. I am sorry we did not meet all you expectations. We do look forward to some updates soon. We hope that you visit again when your travel bring you back to Kokomo.

Kentwood, Michigan, United States
Reviewed 28 August 2016

My sister, son, and I stayed at the Fairfield Inn recently. It was a nice, clean hotel. The room my son and I stayed in was a bit musty, but my sister's room was fresher smelling. Otherwise, both room appeared clean. The breakfast area was well-stocked and the staff was friendly and helpful.

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Helpful?
Thank LoriG619
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

LoriG619, Thanks for taking the time to leave us a review on Tripadvisor. We love hearing from our guests and appreciate the feedback. We hope to see you again when your travels bring you back to Kokomo. Sincerely, Heather Johnson General Manager

Ardmore, Alabama
Reviewed 26 August 2016

I travel to Kokomo for personal business one to two times per month and have tried several of the motels in the area over the years. The Fairfield Inn is the best one I've stayed in and plan to stay there again. It was easy to make reservations and they give military/government discounts. I arrived early and was allowed to...

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Helpful?
Thank chekmate2
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Chekmate2, I was delighted to read your review, and I'm sure my fellow staff members were as well. We love what we do here at the Kokomo Fairfield Inn, and take great pride in our work. We'll be glad to have you back! Sincerely, Heather Johnson General Manager

Chicago, Illinois
Reviewed 18 August 2016

I usually stay at the Hampton down the street when staying overnight in Kokomo, but I am trying to get to Gold status on Marriott by end of year, so I decided to stay at the Fairfield. First, I cannot remember the last time a legit hotel that did not have an automatic door going into the lobby, it was...

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Helpful?
Thank Bowden68
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Bowden68, I apologize for your recent disappointment in our property. We are an older property, but we are working on many projects at this time. We recently replaced the carpet in our lobby and breakfast area and planning more projects for the near future. We pride ourselves on delivering excellent experiences with our front desk staff service, housekeeping, and maintenance...

Reviewed 4 August 2016 via mobile

While the staff is very sweet this place is in no way to the standard of a Marriott property! I'm here on a points stay as a diamond level member and I am appalled. This property is on par with an old "Motel 6" or "Super 8". I have never complained to the rewards dept before but I feel the...

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Helpful?
Thank Cheryll C
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Cheryll, Thank you for taking the time to share your experience on TripAdvisor. I'm saddened by your disappointment and will most certainly be following up on everything you have shared with us. We want our guests to have the best stay possible where everything is clean, satisfactory, and in perfect working order. I am sorry that was not the case...

Grand Rapids, Michigan
Reviewed 3 August 2016

We stayed here in July, 2016. So disappointed in this property. The entire hotel is in bad need of an update. It smells musty/mildew. If you are sensitive to these allergens, don't stay here. The rooms were poorly cleaned. The vanity was dirty with water marks and there was hair on the bathroom floor when we arrived. Also there were...

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Helpful?
Thank DMBLove
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

DMBLove, I'm sorry to read about your disappointment. We are working on several updates at our hotels, but unfortunately those updates weren't in time for your stay. If you came in for the Dave Matthews concert in Noblesville, I hope you enjoyed the concert. I hope you might choose our property again in the future and give us another opportunity...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn Kokomo

Address: 1717 E Lincoln Road, Kokomo, IN 46902
Region: United States > Indiana > Kokomo
Price Range: $127 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Kokomo 2.5*
Number of rooms: 61
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Also Known As:
Fairfield Kokomo
Kokomo Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn Kokomo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the HVAC in the room for noise before moving in”
HarryE302, 16 Sep 2016 | Read review
“Be aware they will be remodeling soon.”
Melston, 9 Sep 2016 | Read review
“Choose the 2nd or 3rd floor to avoid traffic.”
chekmate2, 25 Aug 2016 | Read review
“Request 2nd or 3rd floor.”
Southernnow, 30 Jul 2016 | Read review
“Bring a electrical strip in case of limited outlets.”
JackL448, 30 Jul 2016 | Read review
5 of 5