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Fairfield Inn Kokomo

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#4 of 10 Hotels in Kokomo
Certificate of Excellence
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Fairfield Inn Kokomo
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106 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Reviewed yesterday NEWvia mobile

We were NOT impressed with our room one single bit. There was still trash in the room from the previous guest. The carpet had not been vacuumed. The corners were filthy. The blinds were cracked and broken. The lamp shade was broken. Some of the electrical outlets did not work, and there were not even enough to begin with. The...

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Helpful?
Thank James S
Lewistown, Pennsylvania
Reviewed 5 weeks ago

This hotel was clean and comfortable. The staff was friendly. The hotel seems, however to be in need of some "refreshing" -- repainting, modernization. and so on. FYI - We didn't plan on using the pool but it is currently closed and drained for some sort of maintenance. The breakfast area is rather small for the size of the hotel....

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1Thank traveler460
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

traveler460, We most certainly hate to disappoint, and I'm sorry that was your experience. We are working on many projects currently to update and modernize our hotel until our full renovation is completed. Our pool was down for some major work, but is currently coming back up. I'm glad to hear to hear that staff and cleanliness wasn't a issue....

Fremont, Michigan
Reviewed 16 October 2016 via mobile

Stayed at the Fairfield on our way to a wedding. Room was clean enough, but somewhat small and outdated. Didn't stay long enough to check out breakfast. Staff was friendly, but not outwardly so. Location for Kokomo business is good, but not necessarily for through travelers.

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Helpful?
Thank Cadbanker
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Cadbanker, Thank you for choosing the Kokomo Fairfield Inn. We hope you had a wonderful time at the wedding. We focus a great deal on maintenance, cleanliness, and excellent customer service. I'm very sorry if we failed to meet your expectations during your short time with us. I hope you may choose to stay at our facility again to allow...

Murfreesboro, Tennessee
Reviewed 11 October 2016

We came to Kokomo for a wedding. For the price of Fairfield Inn, the place was small, and very outdated. The hallways were stuffy and smelled musty. The room needed updated, but was very clean! We turned on the air unit when we arrived and it seemed to cool the room fine. When we came back from the wedding, it...

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Helpful?
Thank mlrwt
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

mlrwt, Thank you for your recent stay with us. I'm so sorry that your beds and air unit weren't as comfortable as were necessary to make your stay with us a great one. We do greatly pride ourselves on cleanliness and customer service so I'm delighted to hear that we did not disappoint in those aspects. I'll be sharing your...

Reviewed 3 October 2016 via mobile

the room was a bit outdated but had many comforts of home I.e. they gave me a microwave and coffee pot and my own little fridge which was awesome AND THE FREE WI-FI IS A MUST IF YOUR STAYING IN KOKOMO FOR BUSINESS but ok with all out that being said let's talk staff the girl at the front was...

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Helpful?
Thank jeffrey t
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Jeffrey t, We absolutely love hearing from our guests on TripAdvisor. I'm delighted to hear that we were able to provide that home away from home feeling, and Melissa was the example of our property that we expect. I know the importance of making our guests feel welcome, and acknowledging our members of Marriott Rewards. We take great pride in...

Rochester, New York
Reviewed 1 October 2016 via mobile

Front desk staff very friendly. Hotel and room in need of updating, old features and signs of wear. Pool was empty and being repaired for three nights I was there. Room lacking electrical outlets for business travel. Had to unplug lamp to charge phones. No ironing board or iron in room. Sink is at wheelchair level and I was not...

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Helpful?
Thank christinepC1127JQ
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

christinepC1127JQ, Thanks for your feedback on TripAdvisor! We are an older property, but we're very focused on cleanliness, maintenance, and customer service. I'm glad to get your feedback as it helps me know what my guests are looking for and how we can improve. Ironing boards and irons are standard in every room so I understand your frustration that it...

South
Reviewed 29 September 2016

I concur with the majority of other reviews. Yes, the rooms and halls are definitely in need of updating to stay on par with a Fairfield. But the fact that our room was clean, the bed was comfy, the front desk people were friendly, and the breakfast was good caused me to give a rating of 4 instead of 3....

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Helpful?
Thank Peg830
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Peg830, I'm glad that your overall stay with us was positive. We are working on many updates as well for better guest satisfaction. I'm glad that we were able to provide the service that is demanded by being a Marriott property. Our rates are based on multiple circumstances like events going on in the area, high demand days, and staying...

Parkersburg, West Virginia
Reviewed 29 September 2016

I called the hotel direct and spoke to Maria who was very friendly and courteous. She got me a bereavement rate since we were coming in for a friends memorial service. Our check in (with maria) was very smooth but when we got to the second floor and got out of the elevator, the smell of smoke hit us. it...

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Helpful?
Thank Robinsilva54
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Robinsilva54, Thank you for taking the time to share your experience with Tripadvisor and us. Our hotel is smoke-free, and we share that feeling of disappointment when someone chooses to not follow that rule. I apologize that it detracted from your visit with us. I hope you'll return to us if travels bring you back to Kokomo, and we are...

Harrietta, Michigan
Reviewed 20 September 2016

Spent the night on our way home to Michigan. This is an older property, and it shows -- seriously, no words can convey the horror of the decor (think "1980's Red Roof Inn"). However, our room was clean and comfortable (loved the Paul Mitchell bath products!), the beds were good, and the staff was terrific, so it was more than...

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Helpful?
Thank Tammy H
Paula C, General Manager at Fairfield Inn Kokomo, responded to this review

Glad to hear you loved us enough to want to return. We are awaiting updates and just stress to the team that friendliness and a spotless room do make people return to us. I will share your thoughts with the team. Warmest Regards, Paula C.

Springfield, Illinois
Reviewed 17 September 2016

Full disclosure: I am a Marriott Premium member. The bad news first: The Fairfield Inn in Kokomo is really starting to show its age. Room HVAC is wake-the-dead noisy and does not maintain room temperature well in a "freeze-and-thaw" kind of fashion. There is a paucity of electricity near the beds which makes things challenging unless ready for things like...

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Helpful?
Thank Harry E
heather j, General Manager at Fairfield Inn Kokomo, responded to this review

Harry, Thank you for your kind words! We greatly appreciate being appreciated. We value service and customer satisfaction very highly and are dedicated to our guests. Thank you for staying with us and we look forward to your return. Sincerely, Heather Johnson

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn Kokomo

Address: 1717 E Lincoln Rd, Kokomo, IN 46902-3900
Region: United States > Indiana > Kokomo
Price Range: $123 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Kokomo 2.5*
Number of rooms: 61
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Also Known As:
Fairfield Kokomo
Kokomo Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn Kokomo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the HVAC in the room for noise before moving in”
 of 5 bubbles HarryE302, 16 Sep 2016 | Read review
“Be aware they will be remodeling soon.”
 of 5 bubbles Melston, 9 Sep 2016 | Read review
“Choose the 2nd or 3rd floor to avoid traffic.”
 of 5 bubbles chekmate2, 25 Aug 2016 | Read review
“Request 2nd or 3rd floor.”
 of 5 bubbles Southernnow, 30 Jul 2016 | Read review
“Bring a electrical strip in case of limited outlets.”
 of 5 bubbles JackL448, 30 Jul 2016 | Read review
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