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Extended Stay America - Indianapolis - Airport

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Extended Stay America - Indianapolis - Airport
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103 Reviews from our TripAdvisor Community

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Showing 103: English reviews
tulsa, ok
Reviewed 3 weeks ago via mobile

I made reservations in September for a handicap room. I booked online and immediately called the hotel to make sure our reservation went thru since wheelchair rooms are hard to find. They assured me everything was good to go. I even received an email the day before check in to confirm our reservation. While traveling from Ok to IN I...

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Helpful?
Thank Sherry S
Reviewed 26 July 2016 via mobile

Spacious room but it was smelly. Staff are friendly and they have self service laundry. Only coffee and crunchy bars for breakfast. Location is good surrounded by restaurants and some stores. No much facilities in the hotel. I don't recommend it for couples but it is good for one week visit to the city for business.

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Helpful?
Thank fadinasr
Manager_11525, Manager at Extended Stay America - Indianapolis - Airport, responded to this review

We appreciate you taking the time to write a review and for choosing to stay was. It is pleasing to read that you found our staff attentive and laundry facilities beneficial. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Leipsic, Ohio
Reviewed 13 July 2016 via mobile

The staff at the Extended Stay was amazing while I was in trucking driving school. Always polite and accommodating! The room were always cleaned on the correct day and comfy! I recommend to anyone wanting to stay more than a day at a hotel, stay Extended Stay. Nice kitchette too!

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Thank Josh J
Manager_11525, Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Indianapolis, Indiana
Reviewed 29 June 2016

I understand that the hotels want to make that $$ on the team sports that are in town. But to cancel a reservation that was made in March is totally unacceptable. Then you try to put them up 18 miles away from where they need to be?? Most decent hotels offer decent compensation. You DID NOT! A voucher does not...

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Helpful?
Thank LisaB5454
Manager_11525, Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our hotel was overbooked. To uphold our company's high standards, we will be more aware of our bookings moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would...

Milford Center, Ohio
Reviewed 29 June 2016 via mobile

I was in town for business 6/23-6/26 2016. I had made a reservation in March at this location due to it being within walking distance and I could bring food to cook on the little down time I had. Upon arriving I was told they just tried calling me to let me know they were overbooked and moving me 18...

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Thank Adam H
Anaheim, California
Reviewed 30 May 2016 via mobile

My dad booked this place for our annual Indy 500 trip. This is by far the most disgusting place I've ever stayed. The hallways smelled musty, when we walked into our room, the floors were very sticky and the room smelled musty, the sheets were stained and the overall state of the room was disgusting. I have never stayed in...

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Thank ChristieLynne81
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an...

Indianapolis, Indiana
Reviewed 17 May 2016

I thought that staying close to the airport would be easier - but I would never stay here again! I rather drive 100 miles and spend $100 more and stay at a nicer place. I got to the hotel at around 10 PM - first room assigned...it had not been cleaned at all....second room assigned...smelled like weed...third room assigned smelled...

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Thank sjain0317
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to read about your experience at check-in. Please accept my apology. To ensure that a situation like yours doesn't happen again, I will retrain our staff on our room inspection and housekeeping procedures to make sure our hotel meets our...

Coffeen, Illinois
Reviewed 28 April 2016

If you like sleeping on a brick with a rock for your pillow and interstate traffic all night then this is the place for you. You do not get maid service whatsoever and although you get a kitchenette there is nothing to cook with. You have to go downstairs and request pans and dishes, not to mention a hairdryer. Staff...

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Thank Robin M
Michigan
Reviewed 24 April 2016

I made reservations at this hotel for the FDIC (Fire Department Instructor Conference) because all other hotels were booked. I highly regret staying here because of the following reasons. Increased my nightly rate because of demand (currently dealing with customer service) Smoke detector hanging from ceiling by wires Housekeeping did not clean room. Door for entry into vending machine area...

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Thank chuck4batt
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will...

Marion, Indiana
Reviewed 22 April 2016

Well let's start with the good, it only costed me $57 bucks through hotwire. I thought I'd be able to come here and at least sleep. Initially I was assigned to a room that looked to be occupied; scurried out of there afraid of what I might see. Secondly they put me in a different room that seemed okay until...

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Thank Pickygirl46952
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I will retrain our housekeeping staff on our cleaning procedures and make sure we are thoroughly inspecting rooms prior to guest...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Indianapolis - Airport

Address: 2730 Fortune Cir W, Indianapolis, IN 46241-5562
Region: United States > Indiana > Indianapolis
Price Range: $97 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Airport 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stayamerica Indianapolis Airport
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Indianapolis - Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - Indianapolis - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles chuck4batt, 23 Apr 2016 | Read review
“Look for somewhere else”
 of 5 bubbles edb435, 27 May 2015 | Read review
“Choose another hotel”
 of 5 bubbles 603lamars, 27 Jan 2015 | Read review
“All of the rooms are well constructed and quiet.”
 of 5 bubbles KevinBarry514, 2 Dec 2014 | Read review
“If you hate your alarm and want to get rousted naturally? This is the place for you. The FedEx jets begun firing overhead at exactly 5:21am and you have a great close up view of the very proximal under bellies directly over your head. Make sure to ask for the acoustic pillows!”
 of 5 bubbles WBeavers, 29 Sep 2014 | Read review
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