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Hyatt Place Indianapolis/Keystone

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Hyatt Place Indianapolis\/Keystone
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354 Reviews from our TripAdvisor Community

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Showing 352: English reviews
Greenwood, Indiana
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

Stayed here for a conference that was occurring at the Sheraton (have never been able to get a block room for their events - crazy). Anyway, great room and facility! Room is spacious and the layout is great. The highway side can be noisy, so if you want a quieter room, ask for the mall side. I always use a... More 

Thank DebbieSue1111
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

DebbieSue1111 Thank you for taking the time to share on your experience with us. "Clean and Comfy". I like that. We always look to make your experience one where you are comfortable and we offer a number of convenient features to ensure that goal is met. Next time you are in town we hope to see you. More 

Danville, United States
Reviewed 5 days ago NEW

this hotel was not the best in the west one of the worst Hyatt i have stayed at in a while, toilet noisy, shower had soap scum, noisy from the close highway. ceiling had lots of repair work. dirty tables in eating area. bed was just ok, nothing special.

Review collected in partnership with Hyatt Hotels

Thank tammyt147
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

tammyt147 Thank you for completing a review. I apologize that your experience was anything less than satisfying. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

This is our second stay in 2016. On the positive side, the location is primo. Within walking distance of the largest mall in Indianapolis and within a few miles several restaurants. The staff were pleasant and tried to be more accommodating this trip. We even got a microwave which we were told the last time was not allowed in the... More 

Review collected in partnership with Hyatt Hotels

Thank CkgatorJax
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

CkgatorJax Thank you for your review, and the understanding revolving around the elevator outage. We know and understand the impact this has at any time on our guests but specifically through your holiday trip. Things can and often do happen, not always for the good, but it is how we respond that truly counts and I know our team did... More 

Waverly, Iowa
1 review
Reviewed 1 week ago

The hotel staff was excellent and cared about the guest. Great complimentary breakfast. Very nice rooms for the price. The location is a business one but within walking is a large shopping mall. Highly recommend when in the area.

Review collected in partnership with Hyatt Hotels

Thank kpr54
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

kpr54 Thank you for sharing your experience and review of the hotel and team. Genuine Care is what believe in and put forth day in and day out. We hope to see you again very soon. More 

Chicago suburbs
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I was in town for a shopping trip with my sister. The location was perfect for shopping. Right by the Fashion Mall and about 5-10 minutes from Castleton Square Mall. In between the two there are a ton of strip malls and stores. We had a room on the 4th floor that faced the expressway. You could definitely hear the... More 

Thank T&Tmom
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

T&Tmom I am pleased to hear the positive aspects of your experience with us. Conversely I apologize that not everything was in order, as you and I would both hope. Thank you for sharing as we will take meaningful action to ensure the outstanding items are tightened up. More 

Sullivan, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

After being in room one hour saw dead bug on carpet as well a large black bug crawling on the bed. Checked out ASAP. Would avoid this motel due bug problems. Not a great place dinging. The bar is not private, but next to the check-in area.

Thank Marjorie H
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Marjorie H Thank you for taking the time to communicate your concerns. I am pleased to note that following your communication while in house we contacted Ecolab our pest control vendor, and they found no signs of infestation or issues in your room nor throughout the property. This is a matter we take very seriously. Thank you again for allowing... More 

Palatine, Illinois
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

This was our first experience with a Hyatt Place property and were very pleased. The staff was friendly and very accommodating. we stayed at this hotel for a soccer tournament and management was very willing to let us use the common areas of the hotel. We also found the complimentary breakfast to be very refreshing with "real" scrambled eggs, sausage,... More 

Review collected in partnership with Hyatt Hotels

Thank JimGBP

64 photos of this hotel

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Management photos: Courtesy of the property manager

All Management Photos (40)
Hotel & Grounds (10)
Room/Suite (13)
Pool/Beach Area (2)
Dining (3)
Bathroom (4)
Business Centre/Function Rooms (1)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 

Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Crossing, Indianapolis, IN 46240
Region: United States > Indiana > Indianapolis
Price Range: $154 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Orbitz, Hyatt Hotels Corporation, Priceline, Expedia and Travelocity so you can book your Hyatt Place Indianapolis/Keystone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt
Hotel Style:
#17 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Indianapolis/Keystone staff and other travellers.
4 questions
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Cincinnati, Ohio
8 months ago
9 months ago

See all questions (4)

Questions? Get answers from Hyatt Place Indianapolis/Keystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing expressway are noisy.”
 of 5 bubbles T&Tmom, 20 Nov 2016 | Read review
“It would be best to get a room on the front side of the hotel. The back side is next to a major highway.”
 of 5 bubbles Tailascott, 3 Nov 2016 | Read review
“There are food options 24/7, not room service but you can call down to the front desk and they will let you know when it's ready. Sweet.”
 of 5 bubbles 536suannes, 1 Nov 2016 | Read review
“Ask for a room that does not face the highway. Request a south facing room”
 of 5 bubbles DGraden, 10 Oct 2016 | Read review
“Ask to not be put on the highway side. I'll be calling in the morning to switch. IT. IS. SO. LOUD.”
 of 5 bubbles ak2016727, 22 Sep 2016 | Read review
5 of 5
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