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Homewood Suites by Hilton Indianapolis-Keystone Crossing

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Homewood Suites by Hilton Indianapolis-Keystone Crossing
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563 Reviews from our TripAdvisor Community

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Showing 562: English reviews
Indianapolis, United States
Reviewed 1 February 2017

I was very disappointed in this Homewood Suites. There is another one located not too far which I'll try the next time. They were able to solve my problems at first but it'd appear the overnight staff were more helpful, receptive, and people friendly then the daytime staff which makes absolutely no sense to me. They have a condescending tone...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank dawnyalea
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear dawnyalea, Thank you for your review. I am very sorry you were generaly just not happy with your stay. If you do find yourself in the area, I do hope we get a chabnce to make it right in your eyes.

Springfield, Missouri
Reviewed 1 February 2017

I got there from a long drive the staff was very nice and helpful when I asked of local places to eat. Love the layout it reminds you of a really nice apartment complex the way its layed out. The suite makes u feel relaxed and like home away from home

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank davidjT8996BP
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear davidjT8996BP, Thank you so much for your review! I am very happy to hear about how great your stay was! I really appreoicate you taking the time to leave your valued feedback. I do hope get a chance to serve you again!

Naperville, Illinois
Reviewed 30 January 2017 via mobile

This hotel is a hidden jewel. It's tucked away and close to great shopping and restaurants. I Love how they make you feel right at home. Thank You Homewood Suites in Keystone for always making my husband and I feel right at home.

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Helpful?
Thank nicoley191
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear nicoley191, Thank you so very much for your review! I really appreciate you taking your time to leave such positive comments about your stay. We take pride in making guests such as yourself feel "at home". I do look forward to seeing you return here!

Reviewed 30 January 2017 via mobile

Staff is friendly, room was clean, and everything in it worked, just like you would expect at Homewood Suite. Layout of the hotel is quirky. There are four buildings with guest rooms and none are connected to the hotel office where breakfast is served. Had to walk outside in the snow to eat in the morning. I think it would...

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Helpful?
Thank Scott S
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear Scott S, Thank you for your review! I am very pleased to hear about your pleasant stay here! I appreciate your feedback and I do hope we get to serve you again!

Gilbertsville, Kentucky
Reviewed 29 January 2017

Staff was great. Hotel is in a good part of town with easy access to shopping and the interstate and we were able to get to downtown Indianapolis within 30 minutes to our cheerleading competition. Complimentary breakfast both morning was very good. Only real issue was the smell of the room. When you walked in the door it had a...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Rebecca M
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear Rebecca M, Thank you for your review. I am pleased to hear all the positive topics from your stay. I do apologize for the odor in your suite. Thank you for sharing as we need feedback such as yours to help improve the guest experience. I do hope we get a chance to see you again.

Columbus, Ohio
Reviewed 25 January 2017

Very clean and quiet hotel and room. Decent breakfast. No room safe. Don't ask before you arrive to change from King to 2 queens. Hard to get luggage carts pain to haul luggage. There is an elevator but in far middle of buildings. Staff can be rude on phone. Nice in person. No where near downtown Indy, 15 min drive...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank cc038
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear cc038, Thank you for your review. I appreciate your feedback as we improve the guest experience. Feedback such as this helps us in this process. Thank you again for this review.

Plymouth, Michigan
Reviewed 25 January 2017

Clean room. Amazing breakfast spread. Comfortable bed. Quiet rooms. Friendly staff. Great location. Close to downtown. Enjoyable stay. Kids even said the sofa bed was extremely comfortable. Apartment size fridge. Glass stovetop. Dishwasher. Dishes. Everything you need.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank angele932
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear angele932, Thank you for your review! I am very happy to hear about your recent stay. I do hope we get a chance to see you again!

Lorain, United States
Reviewed 24 January 2017

Great Place to stay. Close to highway, dining, shopping and University. The lobby staff was very helpful in giving us hints to local places to dine. Lobby have mixers and happy hours several times a week. Breakfast is always great.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 159natalief
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear 159natalief, Thank you very much for your review. I am very pleased to hear about your great stay with us. I do hope we get to see you again soon!

Reviewed 22 January 2017

We stayed at Homewood Suites near Keystone for two nights to celebrate our wedding anniversary. The location was outstanding; close to great restaurants and good shopping. Very convenient to have the separate two story buildings and easy access to the building with the lobby and fitness area. Tasty breakfast. Good value with the AAA rate.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank randallw352
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear randallw352, Thank you so much for your review! I am thrilled to hear about your great experience! I look forward to your return!

Fithian
Reviewed 17 January 2017

The stay was great, I had just had lasik surgery done, we got to the hotel and the separated bedroom was a plus; I was able to rest and my husband could watch television in the other room without worrying about disturbing me. Also, everything was clean and staff was great!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank lisaaP1124SL
Robert W, Manager at Homewood Suites by Hilton Indianapolis-Keystone Crossing, responded to this review

Dear lisaaP1124SL, Thank you for your review! I love to read that you enjoyed our guest suites! If you come back to Indianapolis, come pay us a visit!

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Homewood Suites by Hilton Indianapolis-Keystone Crossing takes the stress out of traveling by having everything you need to feel right at home. Our proximity to The Fashion Mall at Keystone you can find everything from a new tie at Brooks Brothers for your big meeting to take-home treats from Godiva Chocolatier. Many other local shops and restaurants are close for your enjoyment. Maintain your own workout program in our heated outdoor pool and fitness center, and relax. The outdoor sports court lets kids burn some energy shooting hoops. Our full hot breakfast is served every morning and in the evening social offers a complimentary light meal and beverages (Monday - Thursday)state and local laws apply). ... more   less 

Additional Information about Homewood Suites by Hilton Indianapolis-Keystone Crossing

Address: 2501 East 86th Street, Indianapolis, IN 46240
Region: United States > Indiana > Indianapolis
Price Range: $191 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Indianapolis-Keystone Crossing 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Indianapolis At The Crossing Hotel Indianapolis
Homewood Suites Indianapolis
Homewood Indianapolis
Hilton Indianapolis
Indianapolis Hilton
Indianapolis Homewood Suites
Hotel Style:
#8 Green Hotel in Indianapolis
#21 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Indianapolis-Keystone Crossing staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Indianapolis-Keystone Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The two bedroom suites offer plenty of space, nicely decorated and has a "home-y" feel.”
646cindyy, 24 Mar 2017 | Read review
“Pick a room not by the entrance/exit. Ask if you can bring your own logs if you have a fireplace.”
948debw, 11 Dec 2016 | Read review
“Upper floors are usually quietest.”
michaelcF244XD, 17 Oct 2016 | Read review
“Room facing the courtyard would be preferrable”
Fiona403, 6 Aug 2016 | Read review
“Near the main building where breakfast and the manager's reception are.”
KayK616, 14 Jun 2016 | Read review
5 of 5