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Extended Stay America - Indianapolis - West 86th St.

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Traveller (10)
Room & Suite (9)
Dining (2)
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Overview
  • Excellent33%
  • Very good16%
  • Average15%
  • Poor13%
  • Terrible23%
6 Nov 2017
“It's not a Hilton...”
3 May 2018
“great”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Indianapolis - West 86th St.
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Indianapolis - West 86th St.
Special Offer: Save up to 10% TODAY!
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Reviews (96)
There are newer reviews for Extended Stay America - Indianapolis - West 86th St.
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11 - 15 of 95 reviews
Reviewed 10 May 2017

This room was for the most part ok. I would not go there with family and stay but or an overnight stay or if I was by myself on a business trip this hotel would be fine. I did not like that I had to...More

Thank Lovely I
Response from 00esa, General Manager at Extended Stay America - Indianapolis - West 86th St.Responded 12 May 2017

Our thanks for taking the time to review your stay with us. We are pleased you had an overall nice visit. I promise your next stay with us will be a much more positive experience. We look forward to welcoming you back soon. Sincerely, General...More

Reviewed 6 May 2017 via mobile

Bed was terrible there is no amenities in the it seems like every time I looked out the window there was police walking around taking pictures of things staff calling the room knocking on the door all the time it was a train wreckMore

Thank President o
Response from 00esa, General Manager at Extended Stay America - Indianapolis - West 86th St.Responded 6 May 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed 19 February 2017 via mobile

Heather and Becky were awesome...they made our stay amazing. We started off in one of the older rooms then were moved in one of their newly renovated rooms. I would tell anyone looking for a clean friendly place to stay to cone check them out...More

Thank Ariana M
Response from Manager_11525, Manager at Extended Stay America - Indianapolis - West 86th St.Responded 23 February 2017

Thank you for taking the time to share your experience. I am glad to see you enjoyed the service provided by our staff members. Becky and Heather will be informed on the amazing job they are doing. Once more, thank you for posting your review....More

Reviewed 14 February 2017

I recently stayed at this hotel and the staff there were really nice and helpful, especially Heather and Dawn. They brought me anything I needed and also answered all of my questions nicely. They are so friendly! I recommend this hotel to anyone whose family...More

Thank 57hollyj
Response from Manager_11525, Manager at Extended Stay America - Indianapolis - West 86th St.Responded 17 February 2017

It is so rewarding to read you had a positive stay with us. Thank you for your comments. I'm glad that you received excellent customer service from our staff. They will be informed of the great job they are doing. Overall it is great to...More

Reviewed 6 February 2017

I absolutely love this location.By all the stores . The staff is Friendly But no one shine as bright as Heather she is gorgeous smart & funny she is amazing .Extended stay america you have won me as a guarantee customer because of Heather ....More

Thank millen2017
Response from Manager_11525, Manager at Extended Stay America - Indianapolis - West 86th St.Responded 10 February 2017

We appreciate you taking the time to share your experience. I am glad to see you really enjoyed our location. It is also great to read you staff provided you with excellent customer service. Once more, thank you for posting your review. We look forward...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 87 - USD 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
USD 87 - USD 167 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (10)
Room & Suite (9)
Dining (2)
Pool & Beach (2)
Questions & Answers
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samanda h
2 June 2016|
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Response from Steve0451 | Reviewed this property |
The pool was open when we were there but when we pointed out that there was food or other debris (use your imagination) in the pool to the management, they promised to take care of it on a Saturday evening. By mid Sunday... More
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Room Tips
"very nice but there was a small amount of trash in the bathroom can . it had a cigarette box in it and we..."
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"Talk to Heather she will go out of her way to help........"
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"Room on lower level, I the handicap access room. I liked it because we parked on that side and our cars were..."
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"Find a better location"
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