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I try always to not judge a whole chain by one hotel. It hasn’t worked here. Over the last year I stayed in two Indianapolis hotels and one in MN. Their consistency is that they are all bad.
As to this two night stay:
Thank Stephanie K
Response from 00esa, Manager at Extended Stay America - Indianapolis - West 86th St.Responded 2 weeks ago
Stephanie, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that we have discussed your feedback...More
The staff here was very helpful and considerate as we were in town for a funeral.Upon arriving for check-in we received a call that left us a little more devastated as we learned a best friend had passed. A very special shout out and thanks...More
Thank Christine D
Response from 00esa, Manager at Extended Stay America - Indianapolis - West 86th St.Responded 18 September 2018
Christine, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a comfortable stay with us and were especially impressed by the service provided by our courteous staff. We will be sure to share your compliments with the...More
This is a pretty good hotel. It was relatively quiet, very clean, and quite comfortable. Front desk staff was wonderful, welcoming, and friendly. I kept having issues with my key cards but they were very gracious and patient in helping me resolve the problem. The...More
Thank Martin P
Response from 00esa, Manager at Extended Stay America - Indianapolis - West 86th St.Responded 3 September 2018
Martin, thanks for the 4-star review of Extended Stay America. We are delighted to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. Thanks once more for your positive comments, and we look forward to welcoming you...More
Stopped for one night while traveling. Our room was clean, attractive, and quiet, and nicely furnished with a loveseat, table and kitchenette. Our dog was welcome, there were laundry facilities, and many restaurants and stores were nearby-everything we wanted! No luxury beds, pillows, or towels...More
Response from 00esa, Manager at Extended Stay America - Indianapolis - West 86th St.Responded 25 August 2018
Thanks for choosing Extended Stay America. We are delighted to know you liked our well-maintained property and that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as our guest, and...More
The advertise"free wifi". I guess you get what you pay for, meaning I paid $0 and got speeds so slow I couldn't even load a Google search result for websites to test my internet speed. Let that sink in: in 2018, not only would websites...More
Thank Clay C
Response from 00esa, Manager at Extended Stay America - Indianapolis - West 86th St.Responded 27 August 2018
Clay, thank you for being our guest. We sincerely apologize for the inconveniences you experienced while staying with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate...More
Response from Steve0451 | Reviewed this property |
The pool was open when we were there but when we pointed out that there was food or other debris (use your imagination) in the pool to the management, they promised to take care of it on a Saturday evening. By mid Sunday... More
The pool was open when we were there but when we pointed out that there was food or other debris (use your imagination) in the pool to the management, they promised to take care of it on a Saturday evening. By mid Sunday morning nothing had been done. We have not had any experience with the hotel since then. Don't remember on the hot tub.
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"very nice but there was a small amount of trash in the bathroom can . it had a cigarette box in it and we..."