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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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273 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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Showing 271: English reviews
Michigan
Reviewed 7 November 2016

Have to pay close attention to the signage to get there, located behind a Motel 6, with a shared parking lot. Free parking. Reception and breakfast lobby were remodeled in the past 18 months, looks fresh and well maintained. Front desk staff was very conversational and friendly. Check in smooth. Had to ask for 2nd room card. 4 floors to...

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Helpful?
Thank BeachLeech
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We appreciate your loyalty with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We love to hear reviews in such detail. Out staff was happy to accomidate...

Woodridge
Reviewed 6 November 2016 via mobile

The front desk staff was not particularly welcoming the night we arrived for a weekend soccer trip. Taller woman with dark hair and piercing holes, seemed annoyed I was making her do work. The breakfast was not out at the promised time Saturday morning and my daughter had to wait around for it when she was trying to leave to...

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Helpful?
Thank Kerri K
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Kerri K, We are grateful to you for being one of our guests at Holiday Inn Express Indianapolis W - Airport Area, IN, and getting out of your way to leave us your feedback. We value your appreciation towards our housekeeping staff and we will make sure to forward your commendation to Richard from the reception staff. On the...

Reviewed 6 November 2016 via mobile

Clean, comfortable, updated. Beds very comfy. Nice breakfast. Rooms large, lots of seating. Toilet and shower closed off from sink area which can accommodate 2. Visit dowtown Indianapolis 20 minutes away...beautiful city, safe and lots to see.

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Helpful?
Thank Lori M
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We appreciate your loyalty with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Lacy Clagg Sales & Marketing Manaer

Long Beach, California
Reviewed 27 October 2016

The room was okay at first glance, but later we realized the drapes didn't close to prevent the room darkening needed for a good night's sleep. The noise level from the airplanes was also annoying. The sofa bed wasn't equipped with sheets, which weren't in the closet either. After a call, an attendant brought some to us. There was no...

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Helpful?
Thank marcyshonk
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services especially in making sure the sofa rooms have sheets available to the guests and checking on our kitchen lighting. We do hope...

Indianapolis, Indiana
Reviewed 22 October 2016

We have stayed here on several occasions and it has never let us down. We are IHG members so our standards are pretty high. We expect great service and comfort and it was readily evident in the most recent stay. There was a check-in issue that I created but Sharon at the front desk took it on as her problem...

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Helpful?
Thank sullybj
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We appreciate your loyalty with us. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff

magee
Reviewed 17 October 2016 via mobile

Stayed here for 2 nights and it is a nice hotel, very friendly staff. I chose this one because they are dog friendly and I had my dog and also I had to pick family up at airport and it's only abt 10 min. away. They have a nice grassy area for the dogs. Their breakfast was the usual fare,...

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Helpful?
Thank 11retired
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel, we do understand why you gave us 4 star review but our customer service agents are doing everything possible to make guest happy to over come the hurdle of being next to interstate and we promise to continue doing our sincere efforts.. I am pleased to hear you...

Reviewed 17 October 2016 via mobile

On my way back home from dropping my daughter off at Purdue and needed a convenient location near the airport. This location was perfect and easy to find right off the highway. I Really enjoyed this hotel and the staff was incredibly friendly. They offered me free water too. Immensely clean, both room and lobby. The free breakfast was good...

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Helpful?
Thank suzbaird
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much! You made our day with your encouraging review. When we hear that our hard work is being recognized in such a positive way. It makes us want to work even harder. Thanks a lot. Regards Hotel Staff

Muncie, Indiana
Reviewed 16 October 2016 via mobile

Clean comfortable rooms and a really good burger bar! Jennifer delivered my meal with a smile and was sure to ask if I needed anything else! She even called a few minutes later to make sure everything was good. Great customer service!

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Helpful?
Thank CM1953
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff

Somewhere, AR
Reviewed 15 October 2016 via mobile

We traveled to Indianapolis for the Red Bull Air Races. The hotel room was upgraded to a suite. The room was very clean and nice, however, the bed was very hard and uncomfortable. The staff was excellent and I would stay again.

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Helpful?
Thank Amanda P
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will inspect our bed quality of that particular room. We hope you will visit us again. Sincerely, Hotel Staff

Portage, Indiana
Reviewed 5 October 2016

Rooms were clean, the hotel was clean. Breakfast was delicious. The staff was very courteous . Only complaint is when we asked for extra towels they said they would bring them to our room and never did.

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Helpful?
Thank emtw4
Ajay T, General Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Staff

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Region: United States > Indiana > Indianapolis
Price Range: $129 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn
Hotel Style:
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#38 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms away from the Interstate.”
 of 5 bubbles BeachLeech, 7 Nov 2016 | Read review
“Ask for rooms away from the highway.”
 of 5 bubbles 806valerier, 1 Oct 2016 | Read review
“No ice maker on 2nd floor. Rooms on back side might be quieter.”
 of 5 bubbles km309, 5 Sep 2016 | Read review
“Close to Indy airport”
 of 5 bubbles B4043ERmikeb, 30 Aug 2016 | Read review
“My room was closer to I-465 but I never noticed the traffic noise.”
 of 5 bubbles Littlefield19, 17 Aug 2016 | Read review
5 of 5