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The Westin Indianapolis

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Traveller (267)
Room & Suite (276)
Pool & Beach (23)
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Overview
  • Excellent40%
  • Very good33%
  • Average15%
  • Poor7%
  • Terrible5%
Travellers talk about
“convention center”(279 reviews)
“heavenly bed”(31 reviews)
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Rooms
9 May10 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,513)
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491 - 495 of 1,494 reviews
Reviewed 12 May 2015

Arrived at the Westin Indianapolis around 3pm for check-in. After waiting in a very long line (only 2 people working the desk where there were 6 terminals), we were told our standard room would be ready "very soon." TWO HOURS later, we finally received a...More

3  Thank Erin B
Response from WestinIndyGM, General Manager at The Westin IndianapolisResponded 14 May 2015

Thanks for the feedback from your stay this weekend. Sorry about the delay in getting you into your room at a reasonable time.

Reviewed 11 May 2015

We were pleased with our stay at The Westin. The rooms were very clean and the bed was heavenly. our bath room was a little small. The staff was polite and helpful. This hotel is in a great location to walk to everything downtown. The...More

Thank Blake812
Response from WestinIndyGM, General Manager at The Westin IndianapolisResponded 12 May 2015

Thank you for the wonderful review and the awesome comments about the hotel and our location. I'm sorry to hear that we were not able to get you into your room early. We'll continue to work toward ensuring that all our rooms are ready at...More

Reviewed 11 May 2015 via mobile

Booked the Westin though priceline. Check in was to be at 3pm, arrived at hotel on Saturday May 9th at 4pm. Waiting in line to check in for hour only to find out no rooms were ready and it would be at least 30-40 mins...More

1  Thank Charrisse H
Response from WestinIndyGM, General Manager at The Westin IndianapolisResponded 12 May 2015

Sorry to hear about the issues you had getting into your room in a timely manner and that there were challenges with the AC when you returned. We'll follow up to see what the issues were and work to avoid those in the future.

Reviewed 10 May 2015 via mobile

Booked my room last December for a concert and gift as a family trip. Prepaid at time of booking. Arrived about 4pm Est, no rooms were clean and ready. Offered a comp drink and appetizer at Shula's. No tables available, nice. Checked with concierge, who...More

1  Thank hubek
Response from WestinIndyGM, General Manager at The Westin IndianapolisResponded 11 May 2015

Sorry to hear about the opportunity with the readiness of your room. Sometimes we are at the mercy of our departing guests. We will work to not have that issue in the future.

Reviewed 10 May 2015 via mobile

So, this review is a dual failure of our reservation and of the entire situation going on at the hotel at he time. First, our family stay. We booked our hotel that morning, planning to check-in at 3ish in time for our daughter's afternoon nursing...More

1  Thank dealjt
Response from WestinIndyGM, General Manager at The Westin IndianapolisResponded 11 May 2015

Thanks for the feedback about your stay this past weekend. We apologize for the delay in getting you into your room and for the fact that we had not received the confirmation from the 3rd party where you booked your stay. We will follow up...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 157 - USD 497 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#29 Family Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 157 - USD 497 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#29 Family Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms
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Traveller (267)
Room & Suite (276)
Pool & Beach (23)
Dining (12)
Amenities (52)
Business Centre & Event Rooms (5)
Questions & Answers
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maryp3177
22 March 2018|
AnswerShow all 5 answers
Response from Kim K | Reviewed this property |
Sorry I just got question great hotel no hold check out the ram brewery awesome !!
0
Votes
Mark6155
17 June 2017|
Answer
Response from Ian A | Reviewed this property |
Around $25 pp
0
Votes
Mark6155
17 June 2017|
AnswerShow all 9 answers
Response from rdkcar | Reviewed this property |
$15 per person.
1
Vote
Room Tips
"Go to another hotel"
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"An eastern view is very nice."
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"Use the skywalks to get to an off property parking lot on the other side of the convention center."
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"We were on the top floor, 15, & had a scenic view of downtown. The restaurant & bar are on 2."
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