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I stayed here twice over a week period (double booked conferences, don't ask) and had issues each time.
I first stayed on a Monday and right off the bat stepped on a bobby pin stuck in the carpet. Ouch. The bathroom area is very small...More
Response from Christina D, Manager at The Westin IndianapolisResponded 13 November 2015
Thank you for sharing your experience with us. We are grateful for your compliments regarding our staff; however, we are disappointed to hear that you experienced room and billing issues. We should have taken the time to understand and correct your concerns regarding the hot...More
I had booked very far in advance and requested late checkout due to needing time to finish half marathon and get to room to change then checkout...normally not a problem to get. I arrived and could not get late checkout....and I only needed one hour...More
1 Thank Bazinga15
Response from Christina D, Manager at The Westin IndianapolisResponded 17 November 2015
Thank you for staying with us during the marathon this year and for your review of your experience. We apologize that we were not able to accommodate a late check-out for you this time, as we had a large group checking in the same day...More
I was here for a business conference at the conference room of The Westin. The conference area is great and was nice. The hotel is updated and upscale with staff that is pleasant and eager to please. They do have a Starbucks in the lobby...More
We stayed here on a whim and the only issues I have is that the bathrooms are very small (You have to close the door to have enough room to use the restroom, and parking is crazy (Self park over 150 minutes is $30.00 and...More
Thank Steve K
Response from Theresa B, Public Relations Manager at The Westin IndianapolisResponded 4 November 2015
Thanks so very much for providing your feedback - we're delighted to know that your stay with us was great. We're sorry to hear that you weren't quite as impressed with some of our charges, but please know that we do everything we can to...More
Just great! Nothing to complain about. We upgraded to one of the higher floors and 24/7 access to the room where they serve breakfast, snacks, etc. (forgot name) and it was worth it. Stunning view of Indy's downtown. The beds were so comfortable. I would...More