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Sheraton Indianapolis Hotel at Keystone Crossing

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814 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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Showing 803: English reviews
Melbourne, Australia
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 23 August 2015

We stayed 4 nights when attending Gencon 2015 and picked this hotel simply because the ones in the city centre were booked out. In summary, I had a good stay however cannot say that I would pick this hotel over one in the city centre for my next visit. The reason for this is largely due to location - approx... More 

Helpful?
1 Thank Wennie_T
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to hear that you enjoyed the amenities of our hotel, and that our staff made it a pleasant stay. We hope you keep us in mind for your next visit to Indianapolis, and we sincerely hope you were able to enjoy Gen Con 2015! More 

Chicago, Illinois, United States
1 review
Reviewed 21 August 2015 via mobile

Tammy, Nicole, and Phae made my experience so much fun! While traveling for work, nights can get lonely. Head down the the hotel bar here at the Sheraton, and you know these ladies will treat you like an old friend! Tonya, the supervisor, made sure our drinks were full and the laughs were roaring. I found myself running back to... More 

Helpful?
Thank Kelly K
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to hear that the ladies at the bar were able to make your work trip more enjoyable! The next time you stay with us, you will be sure to receive the same warm reception. We hope to see you soon, and look forward to sharing a few more laughs with you and your colleagues. More 

Irvine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2015

Exceptionally friendly staff made for a great experience here. However, do NOT get a room anywhere near the elevators. You will hear the rumbling of them ALL night. Sounds like a train is above your room.

Review collected in partnership with this hotel

Helpful?
1 Thank CASSIESILHAN129
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are sorry to hear that the room near the elevator put a damper on your stay! During your next stay, inform the desk of your room preference and we will do our best to put you in a room that you can rest easy in. Despite the room, we are glad to know that our staff... More 

Hammond
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2015

Overall, I had a wonderful stay. The room was kept very clean with the exception of the hotel's paper ads and menus which were dirty and crinkled. My first thought was, "I wonder how many people touched that piece of paper?" It may not seem like a big deal, but it disturbed me enough to start looking for other things... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 176aliciam
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to hear that you had a great night's sleep. Our Sheraton Sweet Sleeper bed is exclusive to the Sheraton brand. Anytime you stay with us you are sure to have a restful sleep. We look forward to seeing you again, and appreciate your kind and valuable feedback! More 

Highland Park
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2015

The front desk was as helpful as could be, even suggesting tourist sites. The free parking garage was very helpful and being adjacent to an upscale mall with a movie theater was very convenient. The beds were amazingly comfortable and the room was spacious.

Review collected in partnership with this hotel

Helpful?
2 Thank mikeswasserman
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, Thank you for your kind words and feedback! We are happy to hear that our front desk staff was able to help you enjoy the great city of Indianapolis! Next time you visit, we will have more suggestions and the same smiling faces waiting for you! More 

LaGrange, Indiana
1 review
Reviewed 20 August 2015

everything was good! Except for the hotel taking everything in my account, and telling me this was a standard practice. Glad I had extra in my other account, that I could at least eat on. I personally don't understand why they didn't tell me when I booked the room, that this would happen.

Review collected in partnership with this hotel

Helpful?
Thank 898mac
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We apologize for the confusion and lack of communication on our charges and policies at check in. We are glad that everything else about your stay was good, but we do hope you give us another opportunity to provide you with a great stay! More 

Cranbury, New Jersey
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2015

This was one of the best hotel experiences! We had a large group, 40+ rooms and 80+ guests over three days. The staff and facility were outstanding. Based on previous reviews we had our concerns. Not one issue. The rooms were great, each and every one of them. Fitness center and pool were great. Each and every member of the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank David S
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to hear that our staff was able to make your experience a memorable one. It is important to us that every guest feels welcomed and has a first class Sheraton experience. We look forward to hosting you again, and cannot wait to provide you with another five star experience! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2015 via mobile

I LOVED the experience at the bar with Tonya! She has a FANTASTIC personality and is super fun! It made the experience AMAZING! I would never want a different bartender than her! She adapts to your likes and knows how to work the crowd! Love her!

Helpful?
1 Thank Brittany A
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We completely agree, Tonya is Fantastic! We are happy to hear that you had such a wonderful time with her at the bar. We hope to have you again, and look forward to providing you with another awesome experience! More 

Waterloo, Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 August 2015

We were there for a conference for special needs Adults/Children. I liked the option of opting out of maid service and getting a $5.00 voucher to spend at Starbucks. Great way to be "green" and get a bonus at the same time! The Bartender "Tasha" was great!!! She was very friendly and attentive. We enjoyed visiting with her.

Helpful?
2 Thank harms5
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to know our guests are going green! Our Make a Green Choice vouchers are just a small thank you to you and all of our guests who chose to be environmentally conscious! It is also great to hear Tasha made your dining experience enjoyable. We hope you keep us in mind for your next... More 

Chicago, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 August 2015

So, we booked this hotel 5 months in advance for a room with 2 queen beds (we even listed 4 adults for the room). We happened to be travelling internationally right before our scheduled visit and when we returned to the states, just did not feel up for leaving right away for Indianapolis, so we delayed our trip by one... More 

Helpful?
Thank Fei-Fei W
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Thank you for contacting us at the local level and allowing us to investigate. We apologize only some of the items you stated were lost were not found, but we are happy that we were able to locate some of them and return them to you. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Region: United States > Indiana > Indianapolis
Price Range: $160 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Starwood, Hotels.com, Priceline, Expedia, Booking.com, Orbitz, Travelocity and Jetsetter so you can book your Sheraton Indianapolis Hotel at Keystone Crossing reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Any room is fantastic.”
 of 5 bubbles Stan1136, 1 Nov 2016 | Read review
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 of 5 bubbles fcrosby, 26 Oct 2016 | Read review
“excellent wish it had been a king”
 of 5 bubbles michaelss2015, 28 Sep 2016 | Read review
“Haven't noticed much difference between rooms. They all work.”
 of 5 bubbles collinm2016, 21 Sep 2016 | Read review
“Indianapolis has Uber, and if you are staying at this hotel, take it into town and to and from the airport. It's half the cost of a cab.”
 of 5 bubbles TF04, 9 Sep 2016 | Read review
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