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Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
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831 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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Showing 820: English reviews
Borden, Indiana
Reviewed 2 October 2015

Very impressed with the service, food, desk clerk, swimming pool, banquet facilities and comfort & cleanliness of the room. Desk clerk was Will and he was extremely helpful. The only problem I encountered was trying to figure out why the elevator would not move after I pushed the floor I needed. Turns out, guests must swipe their room cards to...

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Helpful?
Thank Barbara R
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are happy to hear that you enjoyed your stay! It is also great to hear how helpful Will was, he is great and we are glad you got to see that too! We look forward to seeing you again soon!

warsaw, IN
Reviewed 2 October 2015 via mobile

Rooms were exceptionally clean and the staff was over the top helpful. We were spending the evening to prepare for Continuing Education Classes. I would stay again at this upscale facility. Beds were amazing

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Thank Car0lynl0vest0travel
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are thrilled to hear that our staff was able to make your stay a success. We are also happy to hear that you enjoyed our Suite Sleeper Beds. We look forward to hosting you again, and look forward to providing you with yet another 5 star experience!

Orlando, Florida
Reviewed 1 October 2015 via mobile

We were in for one night for a company meeting. The room was cleanx smelled good and the service was excellent. Close to a mall and the TGI Fridays next to it rocks. The meeting rooms were a good size and the meeting staff was very accommodating.

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Thank Jose m
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is wonderful to hear that you had a pleasant experience here at the Sheraton. We hope that the next time you are in Indy, you can stay a little longer so we can help you explore the city more!

Indianapolis, Indiana
Reviewed 28 September 2015 via mobile

We had a great meeting and our bartender Tasha was the best. She was very attentive and had the most positive attitude, truly a pleasure to have met her and based on this experience will use this facility again and recommend others to do the same! Five stars to Tasha!!!

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Thank GPThomas0612
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are happy to hear that you got to experience Tasha during your stay! She truly is a pleasure and we are happy to have her. Please be sure to stop in the next time you are in Indy!

Indianapolis, Indiana
Reviewed 28 September 2015

tasha was and is a phenomenal personality, i would find her to be the best i have ever experienced nationally. my 6 business partners and i found the excellent service, attentiveness and cordiality in tasha.. a superior bartender marcus d

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Thank marcus d
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is wonderful to hear that you enjoyed your time with Tasha! She truly is a superior bartender, and we hope that you come back to see her again soon!

Reviewed 28 September 2015

Tasha the bartender was phenomenal. Personable, gracious and expedient. She was very professional and took care of myself as well as others. She was prompt in her service, had a great sense of humor and never had to ask twice.

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Thank Jeff L
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are thrilled to hear that Tasha was able to make your trip an exceptional one! She truly is a professional and hardworking young lady whose positive demeanor can make our guests' experience more memorable.

Reviewed 24 September 2015 via mobile

Bar tender in main downstairs lobby was very friendly and very accommodating and personable. She was very nice and easy to get along with, drinks were good and she was friendly easy going. I would highly recommend her to anyone anytime!

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Helpful?
Thank Tiffany C
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, Thank you for your kind words about Tasha! We agree, she is truly a special member of our staff! We hope you come back to see us again soon!

Indianapolis, Indiana
Reviewed 23 September 2015

Tasha is an amazing bartender! I can't say enough good things about her! She is so kind and helpful! She is personable and never misses an opportunity to Ask how you are doing. She gets to know all her customers and makes it a priority to know exactly what you want. She is very efficient and makes it a wonderful...

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Thank LinzML
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We agree, Tasha is an amazing bartender! We love seeing familiar faces at the Sheraton, and we look forward to seeing you again soon! Tasha will be here, and she will once again provide you with a first class experience.

Florida
Reviewed 22 September 2015

My husband and I stayed at the Sheraton for a weekend and I must say everything was nice even to the bartender in the lounge. She was friendly to my husband and I. I asked her what drinks would she recommend because I indecisive and I must say she did a great job because the speciality drinks were great. I...

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Thank LaCreasha W
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to hear that you enjoyed your time getting to know our wonderful bartender Tasha! Like you, we also highly recommend that our guests see Tasha and the rest of our wonderful bar staff. It is awesome to hear that you and your husband were able to have nice evening together at the Sheraton.

Manteca, California
Reviewed 16 September 2015

Room was nice and hotel staff was great. Good location next to many restaurants within very short walking distance AND FREE parking which is a big plus. We were booked into a wonderful large room on the 11th floor. Unfortunately, this room received loud music late into the evening from a SportsBar which was actually not even that close to...

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Thank onthegoTwainHarte
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to hear that you enjoyed your stay with us. We apologize for the noise from the restaurant across the way. It is our priority to make our guests feel comfortable and relaxed, and we hope you give us another opportunity to provide you with a quieter and more relaxing stay!

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Crossing, Indianapolis, IN 46240
Region: United States > Indiana > Indianapolis
Price Range: $211 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There aren't any good views, so don't worry about that!”
 of 5 bubbles 1060WestAddison, 3 Jan 2017 | Read review
“Always top floors away from elevators and vending machines”
 of 5 bubbles ALFAMERICA090909, 2 Jan 2017 | Read review
“We stayed on the 12th floor and enjoyed the lounge privileges. ”
 of 5 bubbles 806williamk, 13 Dec 2016 | Read review
“Very lovely. Conserge floor”
 of 5 bubbles bernadenew2015, 8 Dec 2016 | Read review
“Great place to relax”
 of 5 bubbles wbecker197, 8 Dec 2016 | Read review
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