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Sheraton Indianapolis Hotel at Keystone Crossing

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821 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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Showing 810: English reviews
Baden ONT. Canada
Reviewed 1 November 2015

We enjoyed our over night stay, a bit disappointed at location for free parking. We opted for valet service as my wife is handicapped. Pet peeve is pricing for vending machine. Pricing is exorbitant, clients should get a break. The bane of all hotels.

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Thank paul a
Los Angeles, California
Reviewed 1 November 2015

We were in town for a funeral and had some drinks and dinner in the lounge/restaurant while staying in the hotel. Tasha was very attentive and gave us great service! Thanks for making our stay enjoyable.

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Helpful?
Thank Jane H
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We would like to extend our deepest condolences for your loss. It is a pleasure to hear that Tasha took such great care of you, and made your stay enjoyable.

Saint John, Indiana
Reviewed 30 October 2015

We stayed here for a stay-cation with our 1 year old. The hotel was very clean and modern. The girl who checked us in was extremely friendly and cheery. The room was very clean, but there was an overwhelming smell of bleach in our room. The bathroom could use some updating, mainly in the shower area. Overall we enjoyed our...

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Thank Colleen K
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We believe that Stay-cations are the best vacations! We are glad you were able to bring your little one along for some quality time away from home. The Keystone area is great for a little getaway because of the convenient shopping and dining options! We look forward to hosting you again for your next getaway!

Bloomington, Indiana
Reviewed 29 October 2015

I was there for a Township convention/training session. The office had a great time. Great stuff. I would like a useable staircase though. I could use a complimentary breakfast with the room. Thanks for the memories.

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Thank bsurg2015
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to know that your hotel stay was more than a stay, it was an Adventure! Traveling for business can be tedious and mundane, but the Sheraton is here to provide effortless and memorable travel to all of our guests! We look forward to seeing you again soon!

Bermuda
Reviewed 29 October 2015

The doorman Carl set the tone for this trip. First impressions are lasting and he was professional ,courteous and like everyone else respectful. The hotel was clean , comfortable and everyone was so friendly. The beds - Heavenly after a day of meetings. I liked that I had quiet time after work and was able to relax in the indoor...

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Thank 5,101,619
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We completely agree with you that "First Impressions are Lasting." This is why we have Carl and other friendly and professional Doormen. They are truly the best! We are happy to know that Carl set the stage for you stay, and we are even more thrilled to know that our staff was able to maintain your first...

Nashville, Tennessee
Reviewed 29 October 2015

Hotel is located very far from the airport. Taxi ride very expensive. Food was not real good. Rooms are OK. Bathroom needed repair in shower. Bed very comfortable. Computers in the lobby rarely functioned and the printers never did.

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1Thank dberck
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, Despite our distance from the airport, we hope you were able to enjoy the high end retailers and restaurants that are within walking distance. We appreciate you business, and look forward to another opportunity to host you again.

Plainfield, Indiana
Reviewed 29 October 2015

The check in desk, Club lounge and maid service were all staffed with personable and friendly employees. It is so nice when the hotel staff engages with it's customers. This made us feel welcome and at home.

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Thank David M
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is our goal to make every guest feel welcome and connected during their stay. It is wonderful to hear how our staff was able to provided this warm welcome to you! We look forward to your next stay with us, where you are sure to have the same experience with our staff!

Houston, Texas
Reviewed 29 October 2015

I was in town for business, and was pleasantly surprised as to how incredible the staff was. The staff was extremely professional, prompt and courteous, and went above and beyond to make sure my stay was a good one. The room was clean and the view was great! I would definitely recommend this hotel to anyone.

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Thank Julia E
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is wonderful to hear you had such an Awesome stay! Our staff truly makes the difference, and we are proud to know that they were able to provide such quality service.

Kalamazoo, Michigan
Reviewed 29 October 2015

Hotel was in the perfect location and easy to get to Butler's Campus as well as all the sites around campus. The Shopping at Keystone is terrific. The rooms are a little tight but clean. Color scheme in the lobby and the conference area needs updating but very functional. The entrance is a little confusing as to where to check...

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Thank Kerry S
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to know you had a pleasant stay with us! We are always looking for ways to improve our guest's experience, and your feedback is very much appreciated. We look forward to seeing you again!

Columbus, Indiana
Reviewed 29 October 2015

The room, staff and grounds were remarkable. The facility was close to anything I needed. A bar sized refrigerator was brought into the room and plugged in for my use during the stay. Housekeeping was accommodating with their services too.

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Helpful?
Thank rwshadley
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are happy to hear that your conference stay went well! While our facility is top notch, our staff is truly what makes our property stand out! We look forward to seeing you again for your next conference!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Price Range: $162 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very lovely. Conserge floor”
 of 5 bubbles bernadenew2015, 8 Dec 2016 | Read review
“Great place to relax”
 of 5 bubbles wbecker197, 8 Dec 2016 | Read review
“Any room is fantastic.”
 of 5 bubbles Stan1136, 1 Nov 2016 | Read review
“Try all services and systems before you go to sleep.”
 of 5 bubbles fcrosby, 26 Oct 2016 | Read review
“excellent wish it had been a king”
 of 5 bubbles michaelss2015, 28 Sep 2016 | Read review
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