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Sheraton Indianapolis Hotel at Keystone Crossing

937 reviews
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Traveller (70)
Room & Suite (33)
Dining (9)
Overview
  • Excellent50%
  • Very good31%
  • Average12%
  • Poor3%
  • Terrible4%
Travellers talk about
“fashion mall”(84 reviews)
“the club lounge”(55 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
29 Jan.30 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (937)Write a Review
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Traveller rating
451
289
106
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42
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451
289
106
36
42
Show reviews that mention
All reviewsfashion mallthe club loungefree parking garagecheesecake factorystarbucks coffeenice hotelgreat stayshopping and restaurantsnorth sidelobby barbed was very comfortablefitness centerking roomgreat customer serviceoatmealchecking inenjoyed my stay
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1 - 5 of 924 reviews
Reviewed 2 days ago via mobile

I was a vendor at the Bridal Expo in Carmel today, and we were lucky enough to be boothed right next to the Sheraton booth. The two ladies running the show were the two sweetest women I’ve ever met. Michelle Love is the catering sales...More

Thank Lacey8807
Hotel's Favourite
Reviewed 28 October 2017 via mobile

We stayed at the Sheraton At Keysport last weekend and the room was great I was with my daughter and 2 year old grandson. We went to the The Fashion Mall which was connected to our hotel Easy walk across a covered walkway walking which...More

1  Thank 0417
Reviewed 1 week ago via mobile

I would give 5 stars for the service. We needed a few things and called, handled immediately. Check in and out was great. 5 stars for location, connected by a great mall, didn't have to go out In The cold. Every staff member was friendly...More

Thank Susan G
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 1 week ago

Susan G, Thank you for taking the time to provide us with feedback. We have shared your feedback with the appropriate people regarding our rooms needing updating. I appreciate the great feedback on our staff, I know everyone works hard to ensure we exceed our...More

Reviewed 1 week ago

Parked right across the road on the side of the hotel in a covered parking area though they do offer Valet it was not necessary since it was so close. Checking in was very quick & easy. They are very friendly at the front desk....More

Thank Liltrave
Reviewed 2 weeks ago

My family stayed at this hotel for 6 days. We chose this hotel because my husband had daily workouts and training (he's an athlete), and we (my daughter and I) knew that we'd be on our own without a car for long periods of time....More

1  Thank Cynthia K
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 2 weeks ago

Cynthia K, Thank you for taking the time to provide us with feedback on your recent visit to our hotel. I wanted to apologize for the issues you experienced with housekeeping during your stay with us. I have shared your feedback with the housekeeping team...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 128 - USD 289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 128 - USD 289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (70)
Room & Suite (33)
Dining (9)
Pool & Beach (1)
Hotel & Grounds (68)
Business Centre & Event Rooms (10)
Bathroom (5)
Questions & Answers
Ask a question
Paula C
30 March 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
2 January 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
smokechop
27 March 2016|
AnswerShow all 4 answers
Response from Sarah W | Reviewed this property |
We just stayed there, and yes, the pool was a bit chilly. But, the kids didn't seem to care. I just kept moving, and it wasn't too bad! :) there is a hot tub too!
0
Votes
Room Tips
"Do not get room near elevators on 10th floor"
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"Check you covers and pillows"
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"Avoid double bed rooms if you want to sleep as a couple"
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"The walls are thin"
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